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The ITSM Spectrum

Purple Griffon

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Welcome to The ITSM Spectrum, brought to you Purple Griffon. Your new go-to podcast for everything related to IT Service Management (ITSM). Hosted by CEO and lead trainer Steve Lawless, our show dives into a wide array of ITSM topics, designed to enlighten and educate our listeners. Whether you're a beginner eager to delve into the world of ITSM or a seasoned professional looking to enhance your knowledge and skills, we've got you covered. Each episode is packed with valuable insights on tra ...
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ITSM Podcast covering Latest Solutions & Best Practices

Gregor Anton, Freelance Consultant with 100+ ITSM/ITAM/CRM Implementations

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CV: Gregor has been providing ITSM/ITAM/CRM Best Practices, Latest Solutions, Development, Consulting, Architecture, and Design since 1996, that's 27+ years, 100+ implementations, worldwide, in the UK, Europe, Australia, Singapore, Canada, USA with products such as but not limited to Ivanti Neurons for ITSM/ITAM, Ivanti Service Manager, Saleslogix CRM, HEAT. Disclaimer: Not endorsed by, affiliated with, or sponsored by Ivanti, or Infor. Any use of the software product names is descriptive of ...
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All Things ITSM Global Podcast

AllThingsITSM

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Welcome to AllThingsITSM. This is not a destination focused purely on ITSM, but a site that embraces all things IT and the ways that IT impacts the business both good and bad. From buzzwords like DevOps, Lean IT and the rest, to the latest and greatest in tech tools, service management, project management and best practice frameworks of all flavours. Our goal is to deliver the one destination that has everything you need if you are concerned about the value business gets from IT. So welcome ...
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He Turned Barbering Into A 8-Figure Empire | A GEM Talk With Chris Bossio 2:30:09

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🗣BARRRBERS‼️ Chris Bossio came back to drop more GEMS on GEM Talk! If you're a barber, you are going to find so much value in this conversation!Hope you enjoy! If you do, make sure you share this episode with a friend, and share it to your Instagram story, and tag us in it!Visit http://www.itsmarvymarv.com for Exclusive Content, FREE Resources, BAR…
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Enterprise Service Management | ITSM Spectrum Episode 4 21:28

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Send us a text In this episode, we sit down with Enterprise Service Management expert, and author of the course, John Sansbury, to explore the transformative power of Enterprise Service Management (ESM) within an entire organisation. Discover how ESM extends beyond traditional IT Service Management (ITSM), optimising service delivery across all bus…
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Mindset Matters: The Secrets To Thriving In Barbering And Beyond | A GEM Talk With Sofie Stay Gold 2:27:33

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Join me, and Sofie as we discuss how important it is to have the right mindset not only in barbering, but in life.Make sure you share this episode with a friend, and share it to your Instagram story, and tag us in it!Also, if you're interested in enrolling in my Interactive Social Media Course, then make sure you check it out! Visit https://betterb…
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Cutting Hair, Creating Content & More | A GEM Talk With DreClipperHands 2:03:59

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Join me, Will Stamm and DreClipperHands as we discuss his journey, YouTube, the suite life and more!Make sure you share this episode with a friend, and share it to your Instagram story, and tag us in it!Also, if you're interested in enrolling in my Interactive Social Media Course, then make sure you check it out! Visit https://betterbarrrbersacadem…
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How He Does 30 Haircuts In One Day | A GEM Talk With BreedBaza 2:40:56

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Join me, Will Stamm and BreedBaza as we discuss speed and efficiency in barbering, and how it can lead to you making alot more money!Make sure you share this episode with a friend, and share it to your Instagram story, and tag us in it!Also, if you're interested in enrolling in my Interactive Social Media Course, then make sure you check it out! Vi…
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Exposing The Truths Barbers AREN'T Being Told | A GEM Talk With ColeCutzBrand 2:23:19

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Join me, Will Stamm and ColeCutzBrand as we discuss the truths barbers AREN'T being told and so much more!Make sure you share this episode with a friend, and share it to your Instagram story, and tag us in it!Also, if you're interested in enrolling in my Interactive Social Media Course, then make sure you check it out! Visit https://betterbarrrbers…
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The Importance Of Being A Community Barber | A GEM Talk With 360 Jeezy 2:06:20

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Join me, Will Stamm and 360 Jeezy as we discuss how to succeed at barbering, YouTube and more!Make sure you share this episode with a friend, and share it to your Instagram story, and tag us in it!Also, if you're interested in enrolling in my Interactive Social Media Course, then make sure you check it out! Visit https://betterbarrrbersacademy.teac…
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A New Age of Recruitment | ITSM Spectrum with Joe Moreton | Ep.3 36:29

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Send us a text Join us on "The ITSM Spectrum | by Purple Griffon," where our latest episodes delve into the groundbreaking "Recruit, Train, Deploy" service—a bespoke solution designed to align employer needs with skilled, ready-to-deploy tech talents. Dive deeper as we explore how this innovative approach is not only reshaping the landscape of tech…
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Marv & Will Discuss How Will Lost 70% Of His Staff By Switching To Commission. | GEM Talk 2:43:14

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Join me and Will Stamm as we discuss how 70% of his barbers quite after he made the switch to commission!Make sure you share this episode with a friend, and share it to your Instagram story, and tag us in it!Also, if you're interested in enrolling in my Interactive Social Media Course, then make sure you check it out! Visit https://betterbarrrbersa…
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How YouTube Has Changed The Barber Industry | A GEM Talk With SeanCutsHair 2:47:51

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Join me and SeanCutsHair as we discuss how YouTube has changed the barber industry & more!Make sure you share this episode with a friend, and share it to your Instagram story, and tag us in it!Also, if you're interested in enrolling in my Interactive Social Media Course, then make sure you check it out! Visit https://betterbarrrbersacademy.teachabl…
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How Barbers Can Find Fulfillment In Life | A GEM Talk With Barber Josh OP 2:52:04

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Join me and Barber Josh OP as we discuss how barbers can find fulfillment in life.Make sure you share this episode with a friend, and share it to your Instagram story, and tag us in it!Also, if you're interested in enrolling in my Interactive Social Media Course, then make sure you check it out! Visit https://betterbarrrbersacademy.teachable.com/p/…
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10 Principles of Kaizen 13:34

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DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, Cherwell, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names is descriptive of product experience/skillset or used to review the ITSM and CRM products. What is Kaizen, you may ask? Kaizen as you may suspect, is Japanese for "Improvement". It's a concept of …
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PRINCE2 7th Edition and Problem Management 42:36

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Send us a text In Episode 2 of "The ITSM Spectrum | From Purple Griffon," we dive deep into a variety of key ITSM topics that are crucial for professionals in the field. This episode is packed with valuable insights and information, starting with an in-depth exploration of PRINCE2 7th Edition. We uncover what's new, what's changed, and how these up…
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Is iPaaS the future for Ivanti Integrations? 11:42

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DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, Workato, Zapier, BMC Remedy. Any use of the software product names is descriptive of the fact that we have experience with the mentioned ITSM and CRM products Although the term Integration Platform as a Service was invited in 2011, the first such services didn't surface in the Iv…
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The future of ITSM? Artificial Intelligence with Dr. Andy Lowe 22:29

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Send us a text In this episode we take a look at Artificial Intelligence with Dr Andy Lowe, co-author of the BCS Artificial Intelligence Foundations book. As a qualified subject matter expert, we delve into some of the burning questions raised by the advancement of AI and Machine Learning. Steve also provides us with a course overview for ITIL®4 CA…
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When to consider a freelance contractor for your Ivanti Neurons ITSM/ITAM system 11:23

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If you would have asked that question 28 years ago, the answer would likely have been quite different. You see ITSM has come a long way since the early Helpdesk days. Back then most helpdesk systems were very basic ticket systems that recorded employee information, symptoms, ticket categories, and allowed you to prioritize and assign tickets. Sure …
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