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Airline passengers are mobile, social and vocal! And airlines know they must keep pace with the demands of these tech-savvy, always connected travelers in order to stay relevant. Hosted by industry expert Mary Kirby and aviation veteran Max Flight, the #PaxEx Podcast takes a studied look at how the airline passenger experience is quickly evolving. Featuring interviews with thought leaders in the space, the #PaxEx Podcast addresses everything from the latest changes to loyalty programs, airpo ...
 
A longhaul flight attendant and a freqent flyer get together to discuss every possible detail of airline life.Everything Aviation & A Little On The Side is a new series that will bring all of our travel observations out into the open - the pros, the cons and the down right ridiculous.My name’s Simon Bennett and my co-host for this series is a seasoned traveller herself having lived in London, Paris, Sydney and Melbourne. Not only that, Mayday Millie is an experienced senior international fli ...
 
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In this episode, co-hosts Max Flight and Mary Kirby consider whether the aviation industry is poised for a faster-than-expected recovery given the extraordinary pent-up demand for air travel. They discuss IATA’s latest survey, which suggests that people will fly once they receive the COVID-19 vaccine. But has the pandemic reset our passenger experi…
 
In this episode, co-hosts Max Flight and Mary Kirby discuss how the COVID-19 crisis has dramatically altered PaxEx, and whether some changes – like the axing of change fees by US legacy airlines – will be permanent. They also consider how the inflight connectivity landscape is being reshaped in the face of sector consolidation and heightened passen…
 
Flying prawn tails across the First-Class cabin, spilling red wine over a high value customer and 300 economy class meals ruined just after take-off. These are just some of the first day blunders revealed in today's episode. Plus - there are all sorts of reasons that a piece of checked luggage might be offloaded before departure... and a vibrating …
 
We get into cars pretty much every day and put our seatbelts on without even thinking, but why when travelling by air do we act like it's more of a hinderance to wear one? And Uniforms - not everyone is the same age, height or body structure, but airline uniforms need to be comfortable, durable and most importantly represent an airline's brand. Wea…
 
What does it take to land that prestigious job as an International Flight Attendant for a leading airline? Mayday Millie tells us what we can expect from selection, interview process to the 8-weeks of intensive training to finally get on the roster. We also discuss the perks of Staff Travel benefits - flying Business Class (sometimes First Class) a…
 
An edgy, open and upfront talk series that reveals things from the world of travel and aviation that you thought were only true in the movies. Mayday Millie and Simon Bennett are your travel guides for this series: A long-haul flight attendant with 20 years' experience flying for one of the world's major and safest airlines, and a frequent flyer wh…
 
Is economy class really as bad we think? Are we becoming image snobs​ at the mere thought of entering the Y-class cabin, or are we simply happy to accept our seat at the back of the bus in return for the cost saving... allowing us to spend more cash on the ground at our destination? And how do you deal with sleep on a long-haul? Find out how the cr…
 
Whether you're going away for a few days or a few months, the decision on what to pack and how much to pack in your cabin bag can quite a stressful part of your flying regime. Why is it that so many of us still break the rules particularly when it comes to size, weight and the number of items we're permitted to take on board with us? Is it the thri…
 
We kick off this series with a drink… You know how good that first drink always tastes when you're buckled in to your allocated seat... and it really doesn't matter whether you're on a business trip or about to start or finish your vacation, it still tastes great doesn't it? But then there are those of us who just take that "free bar" at 38,000 fee…
 
Starts Monday 20th April 2020 Hosted by Simon Bennett and Mayday Millie, this new edgy, open and upfront talk series will reveal things from the world of travel that you thought were only true in the movies. Joins us for Episode 1 "Your Shout Or Mine" when we'll delve into the detail around the so called "flying bar" - altitude and alcohol aren't a…
 
Coming soon... a cheeky new weekly travel series focusing on everything aviation and a "little on the side." The series features a longhaul flight attendant with 20 years' experience in flying for one of the world's major and safest airlines, and a frequent flyer whose loyalty to airlines these days is only as strong as his most recent flight. Host…
 
In this episode, co-hosts Max Flight and Mary Kirby discuss how the novel Coronavirus – also known as COVID-19 – is affecting the aviation industry and airline passengers, and they highlight how major airline associations are responding to the situation. COVID-19 surfaced in Wuhan, China, but quickly spread and has now been detected in 60 locations…
 
In this episode - available on Apple Podcasts and Google Podcasts – co-hosts Max Flight and Mary Kirby explore how Boeing’s decision to suspend 737 MAX production creates uncertainty for its supply chain, including a raft of #PaxEx companies, and indeed the US economy as a whole. Analysts now suggest that Boeing may have to provide some financial s…
 
In this episode – available on Apple Podcasts and Google Podcasts – co-hosts Max Flight and Mary Kirby consider whether the swearing-in of Stephen Dickson as administrator of the US Federal Aviation Administration is a positive development. A long-time industry veteran with nearly 40 years of experience including as a fighter pilot, Dickson recentl…
 
Firstly, the 737 MAX, and Boeing’s response to its worldwide ban on safety grounds, was expected to dominate the 53rd Paris Air Show, and it did. John, who covered the airshow from nose to tail for Runway Girl Network, reported that Boeing was in apology mode throughout the event. He describes what the mood like at the Boeing chalet and during Boei…
 
In this episode, co-hosts Max Flight and Mary Kirby discuss the crisis of confidence that Boeing is grappling with in the wake of the MAX grounding; whether pilots should receive fresh MAX simulator training before the type is re-introduced into revenue service; and the conundrum faced by passengers who are afraid to fly the aircraft. They also con…
 
In this episode – available on Apple Podcasts and Google Podcasts – co-hosts Max Flight and Mary Kirby discuss the number one #PaxEx news story making headlines – the grounding of the entire world fleet of Boeing 737 MAX aircraft after the tragic crash of an Ethiopian Airlines Boeing 737 MAX 8 six minutes after takeoff from Addis Ababa, killing all…
 
In this episode – available on Apple Podcasts and Google Podcasts – co-hosts Max Flight and Mary Kirby discuss whether Airbus is seriously considering stretching its A220, and what that might mean to the passenger experience and the future of the Airbus A319. Next, the National Transportation Safety Board has issued its Most Wanted List, detailing …
 
Welcome to episode 062 of the #PaxEx Podcast, which tracks how the airline passenger experience is evolving in a mobile, social, vocal world. In this episode – available on Apple Podcasts and Google Podcasts – co-hosts Max Flight and Mary Kirby study the passenger pleasing attributes of Delta’s new Airbus A220-100 (formerly known as the Bombardier …
 
First, President Trump has signed FAA reauthorization legislation that, in addition to extending the FAA for another five years, instructs the agency to regulate aircraft seat size, among other provisions. Mary and Max consider whether the new law will result in a more comfortable situation for coach passengers, or if the FAA will be compelled to s…
 
First, Southwest Airlines has long served peanuts to passengers as a signature snack. But as of 1 August, the airline stopped offering peanuts to “ensure the best onboard experience for everyone, especially for customers with peanut-related allergies”. There is always some push-back when airlines take something away from passengers. Becca shares he…
 
First, while the business aviation market has grappled with a softening for the last several years, business aircraft charters are on the rise, especially with younger travelers. Given John’s background and new book, he tells co-hosts Max Flight and Mary Kirby about the safety considerations for booking private aircraft, the type of pilot behaviors…
 
First, gender equality in the aviation industry was a major topic of discussion at the recent International Air Transport Association annual general meeting in Sydney. And as many of you will have heard, Qatar Airways chief, and newly appointed IATA chair, Akbar Al Baker had a shocking “open mouth, insert foot” moment when he suggested that the job…
 
First, APEX Media has published a number of interviews from the APEX MultiMedia Market, an annual event where the world’s leading airlines choose the content line-up for their inflight entertainment systems, and ergo, their passengers. A number of airline content trends emerged at the show, and accessible entertainment – for the deaf, hard of heari…
 
First, Qantas has set a new record for non-stop flight after a Boeing 787-9 flew from Perth to London in 17 hours. Marisa has been involved in aircraft interiors for years, and is an avid traveler. She shares her thoughts on why it’s important for passengers to consider their well-being and comfort on these ultra-longhaul flights. Next, Iberia’s fi…
 
First, there have been a number of notable collisions at airports in recent months. Last fall, a Qantas aircraft collided with a catering truck on the apron at Sydney airport. Early this month, an empty Sunwing aircraft that was being towed struck a WestJet aircraft that was carrying passengers and crew, who were then evacuated via the slides. In t…
 
Firstly, Mitsubishi Aircraft has told Flightglobal that two additional aircraft will join its MRJ regional jet’s flight test campaign. Isaac has been following the MRJ program closely. He catches us up on the latest developments, explains why it’s a “tough road” for Mitsubishi right now, mulls why the firm hasn’t taken the opportunity to do a cabin…
 
First, the Teal Group is forecasting that business aircraft deliveries won’t return to 2008 peak levels until 2021. But as new deliveries have stagnated, we know that older aircraft are being refurbished with various #PaxEx upgrades. Chapman has a unique perspective on this topic since ASI Group serves the business aviation market with a variety of…
 
Firstly, some passengers with pet allergies are growing increasingly concerned about the number of service and emotional support animals in the cabin. And passengers with food allergies, particularly severe nut allergies, continue to bemoan the presence of peanuts and other nuts on board many airlines. Becca lays out the challenges she faces when t…
 
First, the Daily Beast has conducted an investigation into aircraft seat testing, and found that much of the data is woefully out of date. Flyers Rights has been tracking the seat safety and seat testing topic for some time. Kendall gives her thoughts on the findings of the Daily Beast report, and also highlights a separate report suggesting that t…
 
First, Gogo recently revealed that equipage of its 2Ku inflight connectivity system to aircraft only takes two days. John explains how the firm achieved this remarkable install time and why it's good news for the multiple airlines which are rolling out the broadband offering. Next, Delta Air Lines will soon be flying the Airbus A350, becoming the f…
 
First, Panasonic recently unveiled its NEXT inflight entertainment and connectivity system, which will debut in full on the Boeing 777X. Co-hosts Max Flight and Mary Kirby get the low-down from Jon about what this platform ecosystem will mean for the passenger experience. Next, we hear a lot about how nose-to-tail connectivity on aircraft will impr…
 
As industry is well aware, all aircraft that operate in US airspace will need to have a certified ADS-B out system by January 1, 2020. Jane shares why owners and operators need to be planning now, and provides an update on how industry is progressing in meeting this FAA mandate. "Hope is not a strategy," she warns the general aviation community, wh…
 
Amidst a broader weakness in business jet demand, Gulfstream Aerospace brought its impressive G500 test aircraft to the big EBACE business aviation show in Geneva. Paul got a chance to see it first-hand and shares his impressions with co-hosts Max Flight and Mary Kirby. Next, the Embraer Lineage was also on display at EBACE and this one wowed our g…
 
First, a blind woman says she was recently booted off an American Airlines flight after she requested a slightly roomier seat in order to be able to accommodate her service dog. Mika, who flies up to 75 segments per year, tells us if these types of situations are common, and considers whether #PaxEx has gotten better or worse for blind passengers t…
 
First, passengers on foreign airlines headed to the United States from 10 airports in eight Majority-Muslim countries have been prevented from carrying laptops and tablets under a new directive by the Trump administration. The UK later issued a similar ban. John has been tracking this story ever since news emerged; he brings us up to speed on the d…
 
Firstly, it’s Oscars season and several of this year’s higher profile Oscar nominees are currently playing on inflight entertainment (IFE) screens or streaming to passengers’ mobile devices. Tomas emphasizes how the non-theatrical window of release - enjoyed by airlines, ships and others - is shrinking, and notes that passengers can now download ce…
 
First, GE Aviation has launched a Configuration Data Exchange for the aviation industry, working in partnership with Capgemini, for which Michael is affiliated. This exchange aims to drive asset productivity and maintenance optimization across the aviation ecosystem, which in turn will have knock on benefits for the passenger experience. Michael ex…
 
Welcome to Episode 040 of the #PaxEx Podcast. Our guest for this episode is Chris Kjelgaard, an aviation and travel-industry reporter and editor with more than three decades of experience. In addition to serving as Editor of various print and online magazine titles, he has written for dozens of aviation trade and consumer magazines and websites and…
 
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