Những podcast CHURN hay nhất (2024)

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Ep 62 - The Big Churn: Glidepath Investment Strategy 1:11:22

23h ago1:11:22

1:11:22

Final installment of the Big Churn series, exploring how to better optimize your retirement portfolio for maximum growth & longterm sustainability, and why Target Date Funds can delay your retirement and leave you retiring with less. (09:42) - Basic Concept (15:51) - Post Retirement Glidepaths (31:32) - Pre Retirement Glidepaths (48:23) - How To Im…

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E242 | Navigating the Challenges of Product Management in Horizontal Products with Softr's Austin Yang 35:32

1d ago35:32

35:32

Today on the show we have Austin Yang, the Lead Product Manager of Softr. In this episode, Austin shares his experiences in the no-code space, particularly the unique challenges and opportunities it presents for product management. We then discussed the impact of horizontal products that serve multiple industries, and we wrapped up by discussing ho…

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Episode 19 - A Deep Dive into Gift Card Arbitrage 47:18

7d ago47:18

47:18

In this episode I talk with Logan from Aligned Incentives about how he started his gift card brokerage and how it operates today. To join the free Slack group, head over to churninglife.com.Bởi Connor

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E241 | Crafting Your Homepage to Increase Conversions and Boost Customer Retention with Rob and Anthony of Fletch PMM 50:20

8d ago50:20

50:20

Today on the show we have Rob Kaminski and Anthony Pierri, the partners of Fletch PMM. In this episode, Rob and Anthony share their journey in establishing Fletch PMM, a specialized firm helping early-stage B2B SaaS startups refine their website homepages. They delve into the pivotal role of a company’s homepage in positioning and messaging, crucia…

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E240 | Embracing a Generalist Mindset and Flexibility in Career Growth: Céline Daley’s Journey to VP of Customer at DeepL 40:36

15d ago40:36

40:36

Today on the show we have Céline Daley, the VP of Customer at DeepL. In this episode, Céline shares her unique insights into embracing a generalist mindset and the role of flexibility in navigating tech careers. With a background that spans from marketing to customer success, and from startups to global companies, Céline's journey showcases the pow…

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Ep 61 - March Recap: $14,445 + 390K Points 59:32

20d ago59:32

59:32

Tips for pulling up Amex 250K Business Plat, Robinhood IRA transfers & WeBull comparison calcs, min spend ideas & 10x dining, new award travel tools, Pepper app deep dive, Marley Spoon mealkits, free burgers and much more! (02:16) - Travel News (09:23) - Brokerages (19:58) - Credit Cards (37:24) - Banks (39:00) - Meal Kits (41:45) - Discounts & Fre…

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Episode 18: March Recap - $13,405 - My BoA Experience, Playstation Portals, & More Best Buy 35:34

21d ago35:34

35:34

Business is continuing to go well with Best Buy with laptops and this month I was able to buy Playstation Portals for the first time. I did have a few issues with packages not getting delivered and I had my first missing items case with Amazon. I also recap my experience with the Bank of America business checking bonus and how I eventually got it t…

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E239 | Closing the Feedback Loop: Cycle's Journey to Boost Customer Retention 38:32

22d ago38:32

38:32

Today on the show we have Mehdi Boudoukhane, the CEO & co-founder of Cycle. In this episode, Mehdi shares his transformative journey from a data scientist in Johannesburg to launching Cycle, a company that seamlessly connects customer feedback with product development to close the feedback loop and enhance retention. We then delved into how Cycle l…

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E238 | Preventing Churn Through Strategic Objection Handling with Vendr's Lizzy Rosen 37:10

29d ago37:10

37:10

Today on the show we have Lizzy Rosen, the VP of Customer Success at Vendr. In this episode, Lizzy shares her extensive experience in shaping the future of SaaS buying and how Vendr is revolutionizing the sales process to make it more efficient and transparent. We delve into the heart of objection handling, discussing how strategic approaches can s…

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Episode 17: Miami & St Croix Trip Report and The Latest Vacasa Devaluation 29:15

1M ago29:15

29:15

A recap of our week-long trip in Miami and St Croix, USVI, where we had a really fun experience. I also discuss the latest Wyndham/Vacasa and Hyatt devaluations and what's next after Best Buy. To join the free Slack group and sign up for the mailing list, head over to churninglife.com.Bởi Connor

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Ep 60 - Booking Award Flights: Best Tools & Workflow 1:01:50

1M ago1:01:50

1:01:50

Do you have friends or family who pay cash for flights? Are you manually searching and comparing award prices? This episode dives deep into my award booking workflow and compares new tools like PointsYeah and Seats.aero and why they have become an essential part of the process. (07:46) - My workflow (15:47) - Mastering domestic awards (20:39) - Tac…

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E237 | Pivoting Strategies Amidst Rapid Expansion scaling Retention.com to $20M+ ARR with Adam Robinson 46:47

1M ago46:47

46:47

Today on the show we have Adam Robinson, the CEO and Co-Founder of Retention.com. In this episode, Adam shares his incredible journey of scaling Retention.com from zero to $20 million in ARR in just three and a half years, all without external funding. We delve into the pivotal moments and strategies that propelled the company's rapid expansion, an…

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E236 | From HelloFresh to Hotjar: Dissecting B2B vs. B2C Retention Strategies with Hotjar's CEO, Mohannad Ali 41:40

1M ago41:40

41:40

Today on the show we have Mohannad Ali, CEO of Hotjar. In this episode, Mohannad shares his journey from VP of Engineering at HelloFresh to leading Hotjar. We dive into the nuances of B2B vs. B2C churn and retention strategies, drawing on his unique experience across both sectors. The conversation highlights the importance of understanding early vs…

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Ep 59 - February Recap: $5,628 + 464K Points 1:06:45

2M ago1:06:45

1:06:45

Massive Robinhood & WeBull transfer bonuses, new Amex 10x dining referrals, Hyatt Destination stealth devals, Marriott & Hilton FNC strategy, Target $50 coupons, increased Upgrade Savings bonus, Pepper 10% GC discounts, and much more! (02:38) - Travel News & Updates (17:30) - Banks (21:44) - Credit Cards (41:49) - Brokerages (51:16) - Meal Kits (53…

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Episode 16: February Recap - $15,611 - Apple Vision Pros, Echo Dots, & Best Buy 35:33

2M ago35:33

35:33

This month I didn't sign up for any new credit cards, but instead put a lot of effort into figuring out how to order from Best Buy and had good success with dropshipping Echo Dots. I also spent a lot of time at the Apple store on the Apple Vision Pros, which turned out to be profitable for me despite not being as good as we had expected. To join th…

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E235 | The Lifecycle of Loyalty: Tackling Churn at Critical Stages in the User Journey with Active Campaign's Casey Hill 47:31

2M ago47:31

47:31

Today on the show we have Casey Hill, the Senior Growth Manager of ActiveCampaign. In this episode, Casey shares his insights on navigating churn by focusing on the critical stages in the user journey to foster loyalty. We explore the nuances of addressing churn from initial engagement through to long-term retention, highlighting strategies for eac…

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E234 | 6 Key User Onboarding Strategies Learned from HubSpot and Wistia with Andrew Capland 43:05

2M ago43:05

43:05

Today on the show we have Andrew Capland, a growth advisor and onboarding specialist with rich experiences at HubSpot and Wistia. In this episode, Andrew shares his journey from HubSpot to Wistia, outlining the evolution of his approach to user onboarding and growth. Andrew walked through 6 key steps of a successful onboarding framework to increase…

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Episode 15 - Risk, Float, Getting Freerolled, And How To Better Manage It 32:42

2M ago32:42

32:42

I start with a deep dive into what happened with the crypto collapse and the bankruptcy of "crypto lending" platforms, then discuss what we can learn from them and how to think about the risk with churning-related activities. To join the free Slack group and sign up for the mailing list, head over to churninglife.com.…

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E233 | Continuous Discovery as a Tool for Product-Market Fit and Churn Reduction with Teresa Torres 44:33

2M ago44:33

44:33

Today on the show, we have Teresa Torres, an internationally acclaimed author, speaker, and coach. In this episode, Teresa shares her insights on using continuous discovery as a crucial tool for achieving product-market fit and effectively reducing churn. She explains how her approach helps product teams make informed decisions by integrating conti…

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Ep 58 - How To Book ANA & Japan Airlines First & Business in 2024 45:33

2M ago45:33

45:33

Deep dive into the current state of ANA award bookings, new alternatives from Japan Airlines, why Cathay Pacific is the best JAL partner, plus tips for booking. (04:02) - ANA 2024 Update (16:22) - New alternative: Japan Airlines (24:44) - Why Cathay Pacific is the best JAL partner (29:47) - More Cathay Pacific Benefits (32:25) - Cathay x JAL Bookin…

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E232 | Transforming CS to Drive Sales and Secure Retention in an Economic Downturn with Mixmax's VP of Success, Elliot Kohtz 32:55

2M ago32:55

32:55

Today on the show we have Elliot Kohtz, the VP of Success at Mixmax, a leading sales engagement platform. In this episode, Elliot shares his insights on the evolving landscape of customer success (CS) and its pivotal role in driving sales and securing retention, especially during economic downturns. We delve into the challenges of tool consolidatio…

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Episode 14: January Recap - $14,727 - More Amex AUs, USB/BoA, & a C1 Fail 24:25

3M ago24:25

24:25

Amex continues to be very strong and will put me in a great position for the first half of 2024. It was another decent month for Amazon and I'm looking ahead to scale up WM & BB spend. I also discuss the Apple Vision Pro release and what's going on with Paypal Bill Pay.Bởi Connor

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E231 | Unlocking Growth: Sofia Quintero's Insights on Product Innovation and Market Fit 49:49

3M ago49:49

49:49

Today on the show, we have Sofia Quintero, the co-founder of Collie. In this episode, Sofia shares her journey from founding EnjoyHQ to her role in shaping Collie, a tool that integrates all engineering rituals into one platform, fostering trust and efficiency through asynchronous communication. With a rich background that includes leading growth a…

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Ep 57 - January Recap: $3,052 + 362,500 Points 56:31

3M ago56:31

56:31

TMobile Keep & Switch shenanigans, better Capital One offers, Amex Platinum retention strategy, Robinhood unlimited 1% and 3% transfer matches, increased Upgrade and M1 referral bonuses, HelloFresh 75% mailers, and much more! (00:00) - January Update (05:15) - Credit Cards (23:47) - Brokerages (38:50) - Banks (44:01) - Cellphones (47:46) - Mealkits…

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E230 - A Pivotal Moment for Customer Success: AI, Efficiency, and Innovation with Kristi Faltorusso 45:01

3M ago45:01

45:01

Today on the show, we have Kristi Faltorusso, the Chief Customer Officer at ClientSuccess. In this episode, Kristi shares her journey from IntelliShift to her current role, revealing how her experiences have shaped her approach to customer success. Kristi then discusses the transformative impact of AI on customer success strategies, emphasizing how…

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Episode 13: Austria Trip Report - A Skiing Paradise 34:17

3M ago34:17

34:17

A recap of my recent trip to St. Anton, Austria to go skiing with my brother. The skiing was awesome and it was a really fun trip! Flights: PDX-SFO-FRA-INN on UA/LH/EN for 90k Aeroplan + $94. ZRH-LHR-LAX-PDX on BA/AA/AA for 57.5k AA miles + $102. Hotel: Omaela Apartments: $1,300 for 4 nights. Skiing: $243 for a lift ticket for 3 days (not per day).…

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E229 | Navigating Customer Success in the Cloud and On-Prem: Insights from Algolia and Alteryx with Jim Schattin 43:10

3M ago43:10

43:10

Today on the show we have Jim Schattin, the Chief Customer Officer at Algolia. In this episode, Jim shares his unique experiences in shaping customer success strategies in different technological environments. We dive deep into the contrast between cloud-based and on-premise solutions, examining how customer engagement and success practices vary ac…

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Ep 56 - 2023 Recap: $36,417 + 2.47 Million Points 🤯 56:07

3M ago56:07

56:07

December churning recap & 2023 earnings breakdown, plus a bonus recap of podcast listener & subscriber stats, along with a special announcement! (06:22) - Credit Cards (15:44) - Banks (21:55) - Brokerages (22:41) - Discounts & Freebies (27:58) - Final Tally (December) (29:07) - End of Year Tally (38:26) - Bonus: Podcast Recap 🤓 ------------------ 📬…

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E228 | Driving Engagement: Behavioral Science Insights from Credit Karma and Google with Irrational Labs CEO, Kristen Berman 48:40

3M ago48:40

48:40

Today on the show we have Kristen Berman, the CEO and co-founder of Irrational Labs, a renowned product design and behavior change lab. In this episode, Kristen shares her extensive experience in the field of behavioral economics and its application in product and marketing strategies. We delve into how understanding user psychology is crucial in p…

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E227 | Soaring High in Customer Loyalty: Lessons from the Airline Industry with Loyalty Status CEO, Mark Ross-Smith 34:20

4M ago34:20

34:20

Today on the show we have Mark Ross-Smith, CEO and co-founder of Loyalty Status. Mark, an expert in travel technology and former head of Loyalty at Malaysia Airlines, shares his journey from running Australia's largest youth social network, SMS Fun, to pioneering the field of airline loyalty. In this episode, Mark offers unique insights into the ev…

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Episode 12: December Recap - $17,257 Profit - AirPods, C1 Shopping Portal, and More Amex Offers 38:01

4M ago38:01

38:01

This was the highest intensity month I have had to date, with a lot of great deals to wrap up the end of the year. The main ones were AirPods from Verizon and Capital One Shopping Portal referrals, but there were some other gift card deals mixed in as well as the usual Amazon BG stuff.Bởi Connor

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E226 | The Bold Pivot: Dropping Peak Performer's $900K ARR to Start Inferless, with CEO Aishwarya Goel 32:57

4M ago32:57

32:57

Today on the show, we delve into the story of a startup's strategic pivot from Peak Performer, which had reached $900K ARR, to the inception of Inferless. This episode sheds light on the intricate decision-making process behind this pivot, exploring the challenges and considerations that come with making such a transformative business move. We disc…

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Episode 11: India Trip Report - Air India, QSuites, Alila Diwa Goa, & Our India Travel Experience 49:42

4M ago49:42

49:42

Recapping our 2-week trip to India, including Delhi, Rajasthan, and Goa. We faced a lot of unexpected challenges during the trip but overall had a great time! Award Flights: PDX-YVR-DEL on AI Y/J/F for 55k/90k/117k Aeroplan. PDX-SFO-EWR-DEL on UA J for 80k United Miles (in both directions). GOI-DOH-SFO on QR J for 80k Avios. Award Hotels: Hilton Ja…

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E225 | Hypercare: Bolt's Secret to Seamless Customer Onboarding with CCO, Shilpi Narang 35:54

4M ago35:54

35:54

Today on the show we have Shilpi Narang, the Chief Customer Officer of Bolt. In this episode, Shilpi shares her insights into the innovative 'Hypercare' strategy, a cornerstone of Bolt's customer onboarding process. We delve into how Hypercare ensures a seamless transition for new clients, emphasizing the importance of the initial 90 days in a cust…

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Ep 55 - The Big Churn: Roth Conversion Ladders 43:46

4M ago43:46

43:46

Deep dive into the fascinating world of Roth IRA loopholes for early retirement, tips for optimizing income to reduce taxes & maximize ACA benefits, plus common mistakes to avoid. (0:00) - Why Roth IRAs are amazing (7:38) - Roth IRA Basics (10:32) - Roth Conversion Ladders (25:10) - Common Pitfalls & Examples ------------------ 📬 Join the newslette…

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E224 | Bottoms-Up vs Top-Down: The SaaS Model Showdown with Dennis Mortensen 42:24

4M ago42:24

42:24

Today on the show, we have Dennis Mortensen, CEO and Founder of LaunchBrightly. In this episode, Dennis shares his profound insights on two pivotal strategies in the SaaS industry: Bottoms-Up vs Top-Down models. Drawing from his vast experience transitioning from x.ai to LaunchBrightly, Dennis discusses the unique challenges and benefits of each ap…

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Episode 10: November Recap - $3426 Profit - Pre-BF Amazon, Citi, & More BoA 21:33

5M ago21:33

21:33

A short month for me since I was out for the last two weeks, but I still made use of some decent deals for BGs and GC reselling. I got another batch of BoA Alaska Business cards and discuss the plans for my new Citi AA Business card. Send me an email if you are looking for a link to the private Slack.…

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E223 | Next-Gen Customer Success: Digital Education as a Key Strategy with Gainsight's Steve Cornwell 30:15

5M ago30:15

30:15

Today on the show, we welcome Steve Cornwell, SVP of Strategy for Customer Education at Gainsight. In this episode, Steve shares insights into the transformative role of digital education in Customer Success. He discusses the shift from traditional customer engagement methods to innovative digital strategies in today's dynamic business environment.…

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Ep 54 - November Recap: $1,724 + 250K Marriott 59:52

5M ago59:52

59:52

Black Friday haul 😤, major Hyatt & Avis news, 190K Amex Biz Plat hacks, tips for Southwest recons, increased Venture X bonuses, Kona mini trip report, HelloFresh free box codes, ACA silver plan updates, and much more! (01:45) - News & Updates (ACA Silver Plans) (04:08) - Award Travel (Hyatt, Avis, Hawaii, Premier Collection) (09:42) - Discounts & F…

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E222 | Redefining Engagement: The Web 3.0 Approach to Customer Success with Dror Avieli 39:13

5M ago39:13

39:13

Today on the show we have Dror Avieli, the Managing Director and VP of Customer Success at ConsenSys. In this episode, Dror shares his unique journey in customer success, transitioning from the traditional corporate environment at Hewlett-Packard Enterprise to the innovative world of Web 3.0 at ConsenSys. We discuss the challenges and opportunities…

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E221 | Product + Success: The Winning Duo for Customer Success with Tatyana Mamut 45:03

5M ago45:03

45:03

Today on the show we have Tatyana Mamut, a serial entrepreneur with an extensive background at Amazon, Salesforce, Nextdoor, and IDEO. In this episode, Tatyana shares her insights into effective collaboration between product management and customer success teams. Drawing from her diverse experiences, we explore how she fostered a unified vision at …

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Episode 9: Vegas & Maui Trip Report and Europe Award Travel Tips 34:37

5M ago34:37

34:37

This episode covers a couple of trips that I went on over the past few months and some general award travel advice on how to plan your trip to Europe this summer. If you are interested in a churning meetup in Portland, I've linked a quick google form if you want to give any input: https://forms.gle/rnk7wecYiAbWshya9…

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Ep 53 - The Big Churn: ACA Health Subsidies 36:50

5M ago36:50

36:50

First in a multi-part series on churningFIRE, diving deep into early retirement hacks that make FIRE more attainable, and why having a churning mindset is particularly useful. (0:00) - Intro to churning healthcare (6:40) - How ACA actually works (9:57) - Health plan tiers (11:05) - Subsidy #1: Premium Tax Credit (18:17) - Subsidy #2: Cost Sharing R…

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E220 | Unpacking User Retention Tactics at Tinder, TripAdvisor, and Facebook with Ravi Mehta 41:23

5M ago41:23

41:23

Today on the show, we have Ravi Mehta, the Co-Founder and CEO of Outpace and a previous product leader at Tinder, TripAdvisor, and Facebook. In this episode, Ravi shares his insights into the unique approaches to user retention and churn at these varied platforms. We explore the dynamics of engaging users in a dating app context with Tinder, unders…

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Episode 8: Joinsave & What You Need To Know About Personal Finance 1:02:57

5M ago1:02:57

1:02:57

This is a slightly different episode from the content I've been putting out lately - I do a deep dive into the Joinsave brokerage "bonus" and discuss some general finance stuff that is mostly unrelated to churning but that I think is important for everyone to know. Update 1/5/24: They have nerfed the referral sign-up offer to a $1k match for a $1k …

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E219 | Wolf-Mode Activated: Planhat's CCO Unveils Their Secret to Driving Exceptional Customer Outcomes 42:00

6M ago42:00

42:00

Today on the show we have Chris Regester, the Chief Customer Officer of Planhat. In this episode, Chris shares his extensive wisdom on the growth journey of a successful SaaS company and the critical role of recruitment in scaling businesses. We then delve into the concept of "wolf-mode" customer success, highlighting an aggressive approach to cust…

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Episode 7: October Recap - $11,623 Profit - Fire Sticks, Prime Day, & 99x AUs 30:00

6M ago30:00

30:00

This month had it's ups and downs for me. Another round of Amazon devices and Prime Day were great for buying groups, but I had a disappointing round of applications with US Bank. Towards the end of the month, I accepted some targeted offers for Amex 99x AUs for the first time, which I am really excited about. This episode also has a bank bonus sec…

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Ep 52 - October Recap: $4,180 + 270K Points 42:10

6M ago42:10

42:10

Redcard churns are baack, new Capital One & Sapphire lounges, Southwest companion pass season, Amex incognito offers, Robinhood transfer bonuses, almost-free Netflix premium, CLEAR hacks, cheap Mario and much more! (00:59) - News (RedCard, Wyndham & Vacasa, C1 lounge, Sapphire lounge, BofA Day) (08:48) - Credit Cards (SW, Amex Gold & Plat, Biz Vent…

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E218 - Flatfile's Strategic Shift from PLG to Sales-Led and Back with VP of Customer Success Becca Weiss 38:03

6M ago38:03

38:03

Today on the show we have Becca Weiss, the VP of Customer Success and Support at Flatfile. In this episode, Becca shares her experience in tackling churn and onboarding challenges at Flatfile. She discusses the transition from a product-led growth approach to a sales-led motion and the subsequent realization that the issue lay not in change managem…

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Episode 6: Using Bill-Pay for Manufactured Spend 25:38

6M ago25:38

25:38

Today I talk about an MS method that involves using bill pay services to liquidate gift cards or to put spend on cashback debit cards. In the second section I talk about some discussions that people have involving taxes (disclaimer: not tax advice). See this IRS ruling for more info: https://casetext.com/case/anikeev-v-commr…

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