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What does it take to become an acclaimed business leader? How can you use the Nice Method to retain talent and improve communication and company culture? “Nice” is a show filled with candid conversations about communication, collaboration, community, kindness, and *nice* leadership. Join keynote speaker, author, and founder of Futureforth.com, Dave Delaney, as he speaks with brilliant minds in business and in life to discuss topics like the Great Resignation, employee retention, company cult ...
 
We’re experiencing a shift in the way we work. Employees are feeling burned out – more than ever before. Disengagement is rising. And it's become increasingly clear that most employers simply aren’t meeting their people’s needs. All of this has culminated in ‘The Great Resignation,’ with millions of workers leaving their jobs and employers scrambling for solutions. But this is only the beginning. We're facing a revolution in how we approach work. A new kind of employee experience is long ove ...
 
This is an integrated program that trains entrepreneurs, business owners, and service professionals to become the new masterpiece for maximum achievable revenue and retention. The program helps to provide solutions, systems, and change to the prevailing problematic conditions of people into a better lifestyle while impacting the world and making multiple streams of income in a time of COVID-19 pandemic and beyond. COVID-19 brought the global economy to a standstill. This must change, hence t ...
 
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show series
 
The Nice Podcast is brought to you by Futureforth.com. We help fast-growing tech companies onboard, create, and keep happier, more connected employees. Rich Russakoff is an internationally renowned speaker, serial entrepreneur, best-selling author, and coach of seven EY Entrepreneur of the Year Award Winners and over 100 INC. 500 Award Winners. Wha…
 
In today’s episode, John sits down with Tricia Sciortino (shore-tee-no), CEO at Belay. Founded in 2010 as an all-remote organization, Belay is a virtual staffing solution helping leaders who need remote work. Belay offers virtual assistant solutions, financial and booking, website management, and social media management solutions. Today, Belay has …
 
The Nice Podcast is brought to you by Futureforth.com. We help fast-growing tech companies onboard, create, and keep happier, more connected employees. Brian Roland is a Social Entrepreneur and Founder of Abenity, the 6x Inc. 5000 Company that’s powering corporate perks for top brands, including U.S. Bank and MasterCard. What we talked about... Cof…
 
John Duisberg sits down with Scott McMichael, Managing Director of U.S. and Canada at Improving. Improving is a technology management and consulting firm that provides technology transformation, software product engineering, and systems engineering, as well as the coaching and training to support those services. Scott and John talk about the import…
 
The Nice Podcast is brought to you by Futureforth.com. We help fast-growing tech companies onboard, create, and keep happier, more connected employees. Denis O'Shea founded Mobile Mentor in 2004 with a simple mission - to empower people to achieve more with their devices. The technology is always changing but Denis' purpose is the same and today mo…
 
John Duisberg sits down with Mike Gustafson, President of Search Discovery, the organization enabling clients to use data with purpose, resulting in clear and measurable improvements to revenue, operating costs, and customer experience. Search Discovery helps their colleagues, customers, partners, and the industry find what they need, all while tea…
 
The Nice Podcast is brought to you by Futureforth.com. We help fast-growing tech companies onboard, create, and keep happier, more connected employees. Scott Lockhart is an Australian American entrepreneur and real estate technology expert. Known for his innovative work in real estate tech and leadership roles with Showcase IDX and eXp World Holdin…
 
In today’s episode, John Duisberg chats with Sangram Vajre. Sangram is a Partner at GTM Partners, the consulting firm making go-to-market simple for CEOs and revenue executives, as well as co-founder of Terminus, the account-based engagement platform helping companies build pipeline and revenue. He is recognized as a marketing strategy expert and o…
 
The Nice Podcast is brought to you by Futureforth.com. We help fast-growing tech companies onboard, create, and keep happier, more connected employees. Wesley Faulkner co-hosts the developer relations-focused podcast Community Pulse and serves on the board for SXSW. His experience spans multiple facets of the technology industry. With over 20 years…
 
Your personal story helps you to create a profitable customer experience and business outcomes with omnichannel and business requirements optimization solutions throughout an end-to-end customer journey. Integrated workforce and customer experience optimization techniques enable companies to operate more efficiently and increase the quality of ever…
 
Cass Gilmore, CEO of FluentStream, sits down with John Duisberg to share their story of driving 6x revenue growth through their acquisition program, shifting to a fully remote workforce during the pandemic, and how they’ve set their intentions on continuing to build and redefine a positive work culture that keeps their people connected. More About …
 
The Nice Podcast is brought to you by Futureforth.com. We help fast-growing tech companies onboard, create, and keep happier, more connected employees. Brian Moyer is the former President & CEO of the Greater Nashville Technology Council. He’s an entrepreneur, innovation broker, advisor, board member, and master connector. Moyer was featured on the…
 
Choosing the right tool, strategy, and requirement for your businesses is no easy task. There are thousands of CRM software solutions in the markets to choose from. The different available solution ranges from simple tools to more comprehensive solutions, it can get overwhelming quickly. And the truth is that there is no right or wrong answer since…
 
In today’s episode, John sits down with Nigel Zelcer, Co-Founder & Managing Partner at Jabian Consulting, to learn how the firm persevered through the pandemic era with no layoffs and maintained and world-class culture as a Conscious Capitalist organization. More about Nigel Zelcer Nigel Zelcer co-founded Jabian Consulting in 2006 with the vision o…
 
Iconic Companies of the different industries are pursuing digital transformation strategies to meet the evolving needs of customer relationship management. The digital thread and values involved in customer relationship management is the inter-woven story and interaction that runs throughout an end-to-end customer journey and lifetime value. As bus…
 
Prospecting is the first step in a sales process, while lead generation is related to marketing, but for total alignment of business processes and systems, it is therefore essential to apply integration strategy to measure and manage the system. An integrated management strategy ensures prospective leads are converted into customers at maximum valu…
 
In today’s episode, John Duisberg sits down with the Chief People Officer of Greenhouse Software to talk about how their commitments to diversity, equity, inclusion, and allyship are creating a greater sense of belonging across their distributed, global workforce and serving as a driving force for growth. More About Donald Greenhouse Software, is t…
 
Limited time offer. Get your free copy of The Nice Method (MSRP $19). Visit futureforth.com/ebook and use the coupon code POD. The Nice Podcast is brought to you by Futureforth.com. We help fast-growing tech companies onboard, create, and keep happier, more connected employees. Brian Fanzo is a Digital Futurist, Keynote Speaker, “Girl Dad x 3”, and…
 
There are many challenges facing the customer service industry and the most pressing is in the fact that many companies’ customers service is not a business priority. When the #1 goal is not a focus and aligned with business requirements, it leads to poor sales and customer experience with huge sales gap. Closing sales gap will therefore require pe…
 
In today’s episode, John Duisberg chats with Christy Walsh, COO of the Georgia-based law firm Drew Eckl & Farnham with 250+ total employees, 120+ attorneys, and 4 offices across their state. You’ll hear how their firm was impacted by a sudden shift to remote working, the investments they’re making to preserve their values around teamwork and employ…
 
Limited time offer. Get your free copy of The Nice Method (MSRP $19). Visit futureforth.com/ebook and use the coupon code POD. The Nice Podcast is brought to you by Futureforth.com. We help fast-growing tech companies onboard, create, and keep happier, more connected employees. Business leader and host of Lessons in Leadership with Randy Powell. Wh…
 
As the pace of digital transformation and business requirements climb upward, so do the challenges of controlling and managing high levels of effectiveness and efficiency without incurring cost and delays. Critical to this challenge is the digital experience gap and risk that exist between business requirements and outcomes. The gap and risk contro…
 
Mike Nolte serves as the CEO of Uprise Health, a leader in Digital Mental Health technology and services for employers. He’s a veteran industry leader in healthcare software and services, with a 30-year career spanning marketing, product, and business leadership across several healthcare industry segments. John Duisberg sits down with Mike to help …
 
The future effectiveness and efficiency of businesses, products, and services depend on the total transformational experiences of the business owners, employees, and customers from the end-to-end customer journey. A digital Transformational workflow and benefit that is powered by the business models capture all experiences that totally align with s…
 
The Nice Podcast is brought to you by Futureforth.com. We help fast-growing tech companies onboard, create, and keep happier, more connected employees. Ralph Schulz is the President and CEO of the Nashville Area Chamber of Commerce. What we talked about... Ralph was born in Louisville, Kentucky, and moved to Chattanooga, Tennessee when he was 12. H…
 
The integration of the Internet of Things, Cyber-Physical Systems, Signal processing, and machine learning techniques is the key indicator of advanced automation in the different industries. This is aimed at reducing machine downtime while enhancing product quality, improving system efficiency, and operating service performance with human unique va…
 
In this modern digital age, digital transformation with unique values is essential, while quality of products, its operations, and business system must work together to understand and experience the popularity of service, how people respond to products and services, and the changes involved in the system. Without customer experience (CX) collaborat…
 
In today’s episode, John Duisberg sits down with René Henderson, EVP of Operations & Business Development at American Auto Shield to unpack their rapid growth of nearly 500 new positions added over the past 5 years across 11 states as well as their transformational journey of focusing more intentionally on employee engagement amid the impacts felt …
 
The Nice Podcast is brought to you by Futureforth.com. We help fast-growing tech companies onboard, create, and keep happier, more connected employees. David Briggs serves as regional president for Fifth Third Bank in Tennessee. He has 30 years of diverse banking experience. Briggs also served in several executive leadership roles in banking, inclu…
 
A cost-effective management of business requirements with integrated digital transformation metrics helps to measure critical dynamic market trends and manage the changes for achieving unique values and business outcomes. This long lasting management solution prioritizes customer requirements that totally aligns with targeted business goals. Iconic…
 
As customers become savvier, more informed, and connected, the nature of quality decision making and business growth as well as the ability to provide it is constantly changing. Today’s fast-paced marketplace and net-working platforms require advancing data-driven decision-making tools that can evolve quickly to support business growth and to achie…
 
In today’s episode, John Duisberg sits down with Mark Gannon, Executive Vice President of Talent Management and Recruiting Services at TekStream Solutions. Mark helped start TekStream in 2011 to combine recruiting and talent management … with consulting services expertise in AWS, Splunk and Oracle technologies. They call Atlanta “home base” and hav…
 
The Nice Podcast is brought to you by Futureforth.com. We help fast-growing tech companies onboard, create, and keep happier, more connected employees. Dr. Chloe Carmichael is a licensed clinical psychologist. She focuses on anxiety and stress management, relationships, and goal attainment. She is the author of Nervous Energy: Harness the Power of …
 
There is no perfect solution to meeting all the needs of your stakeholders and you can’t make all users happy about your products and services. To satisfy users in life and business, you will therefore need to find the best technique, system, and strategy that can best satisfy them as demonstrated with Integrated Strategy. Integrated Strategy is us…
 
Artificial Intelligence-driven Assistance with Integration Strategy empowers your employees to focus on work performance and customers, not the technology. It enables their skills and interactions to deliver a unique extraordinary human experience as well as exceptional service by connecting all touchpoints in an end-to-end customer journey. The In…
 
In today’s episode, John Duisberg sits down with Richard Kopelman, the CEO and Managing Partner of Aprio, headquartered in Atlanta, Georgia. In 2022, Aprio was named the 35th largest accounting firm, the 6th fastest growing in the U.S., and a Glassdoor Best Place to Work. Because of all this…. we naturally wanted to spotlight Richard’s leadership o…
 
The Nice Podcast is brought to you by Futureforth.com. We help fast-growing tech companies onboard, create, and keep happier, more connected employees. Colton Mulligan is the CEO and Chief Strategist at FoxFuel Creative. He also facilitates retreats and workshops for CEOs and entrepreneurs. He loves stories and drinking Negronis. What we talked abo…
 
Leading organizations are adopting customer journey measurement as a better way to monitor and track customer journeys in order to prioritize the right opportunities for improvement while delivering a unique customer experience. Customer Journey Measurement with Integration Strategy enables you to improve customer experience and achieve maximum bus…
 
Ownership experience is one sure way to drive customers back to the dealership while retaining talented employees into the business. When creating ideas, products, and opportunities for profitable and sustainable business growth in your organization, the areas of focus should include ownership experience, apart from the obvious improvement in effic…
 
Josh Pickus is the CEO of Net Health, specializing in EHR Software and Services. Prior to joining Net Health, Josh served as CEO of Optima Healthcare Solutions, as CEO-in-Residence at Alpine Investors, and as CEO of high-growth software companies Niku and Support.com. Josh has also served as a member of the Board of Directors of the software compan…
 
As CEO, Carl Streck oversees all aspects of new and existing client relationships while directing strategy and ideation at MountainSeed. Great relationships are paramount in Carl’s life and he invests daily in his team. He believes that his team members, clients, and vendors can make or break a company, and Carl is a strong advocate for supporting …
 
The Nice Podcast is brought to you by Futureforth.com. We help fast-growing tech companies onboard, create, and keep happier, more connected employees. Pamela Slim is an award-winner author, speaker, and business coach who works with small business owners ready to scale their businesses and IP. She is the author of Escape from Cubicle Nation, Body …
 
We’re experiencing a shift in the way we work. Employees are feeling burned out – more than ever before. Disengagement is rising. And it's become increasingly clear that most employers simply aren’t meeting their people’s needs. All of this has culminated in ‘The Great Resignation,’ with millions of workers leaving their jobs and employers scrambli…
 
Businesses are producing huge data in this era of digital transformation from the different channels, but not aligning with business goals to meet desired customer experience. The advantage of huge data will only be more meaningful and cost-effective when it corresponds with more insights. Unfortunately, the average company manages data sub-optimal…
 
Achieving digital transformational growth in business will provide seamless communications, 24/7 support, and unique experiences for improving revenue and retention from an end-to-end business process and customer journey. Well-developed and executed programs on a range of initiatives that deal with the customer experience and sales effectiveness w…
 
The Nice Podcast is brought to you by Futureforth.com. We help fast-growing tech companies onboard, create, and keep happier, more connected employees. Brad Ebenhoeh is CEO & Partner of Accountfully -- a modern outsourced accounting solution. What we talked about... On starting and running a business with your spouse. Accountfully has offices in Ch…
 
The aim of managing supply and demand with a digital integration strategy is to strike a balance between having sufficient inventory levels with optimum product experience to meet customer needs and experience without a gap. Product and customer experiences impact on business and financial outcomes is powered by a digital integration model to provi…
 
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