Windshield Time, formerly known as The Service Contractor Radio Show is a podcast dedicated to home service technicians and salespeople. Your host, Chris Elmore will be there for you during your windshield time (or whenever you have time to listen!) to give advice on managing customer expectations, obliterating objections and connecting with your customers on a deeper level in the home.
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Windshield Time is a fun, non-technical way to learn about money, bitcoin, blockchains, and crypto for busy parents and folks who are curious about these new technologies. Dae, Arry and their guests talk about these new evolutionary technologies and what they touch in all of our lives. Because what part of your life does money NOT touch? Share Windshield Time with your friends and family :) Give us some love with your shiniest 5star ratings, reviews, subscriptions, and SHARES! Thanks for lis ...
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Woodland Hills Auto Glass provides Auto Glass Repair and Auto Glass Replacement for all vehicles. We work with all Insurance companies. Call us today for a free quote on your auto glass replacement or auto glass repair.
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Mobile Windshield Repair in La Mesa, CA offers a convenient and reliable solution for all your auto glass needs right at your doorstep. Serving the community of La Mesa and its surrounding areas, our mobile windshield repair service brings professional expertise and top-quality service directly to you, saving you time and ensuring a hassle-free experience. Our team of skilled technicians is equipped with state-of-the-art tools and materials to handle a wide range of windshield repairs, from ...
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In today's episode of Windshield Time, Chris Elmore and Harold James Walker Jr. discuss the concept of 'maintenance itis' that technicians often experience during the slower seasons. They explore the symptoms and challenges of maintenance itis and how it affects the HVAC, plumbing, and electrical trades while also sharing personal stories and anecd…
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Are You Having a Conversation or Conducting an Interrogation?
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In today's episode of Windshield Time, Chris Elmore and James Walker discuss the importance of having a conversation with customers rather than interrogating them. They emphasize the need to start the conversation immediately upon arrival, asking questions and engaging in small talk. They also highlight the importance of continuing the conversation…
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In today's episode of Windshield Time, Chris and James discuss the RES method of Press Play, which stands for relationship building, evaluation, and settling anxieties. They emphasize the importance of a great introduction and how it sets the tone for the entire service call, provide strategies for starting a conversation with the customer, discuss…
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In today's episode of Windshield Time, Chris and James talk about the importance of painting a picture that's easy to see. What does this mean? Your job as a service tech is to diagnose problems, suggest solutions, and execute them. But in the midst of this, it's easy to forget that the homeowner does not always have the knowledge and context you d…
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Repair vs. Replacement in Home Services
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In today's episode of Windshield Time, Chris and James talk about the difference replace versus repair dilemma that techniciancs may run into out in the field, and how to deal with these situations. They discuss topics like educating the client on your recommendation, adapting your approach to the client's profile, and more. Check out this episode …
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It's an Island. If You Didn't Bring It, You Won't Find It!
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In today's episode of Windshield Time, Chris and James talk about the importance of controlling the environment with the client. This is done in large part by properly managing the image you put on display when entering a home. Tune in to hear more about this topic today! Want to talk more on this subject with Chris or James? Feel free to use their…
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In today's episode of Windshield Time, Chris and James discuss the psychology of the service call. The conversation ranges from talking about the difference between a fun buy and a forced buy, to understanding the customer's emotional state and providing a positive experience in both scenarios. Tune in to hear more! Go out and Ignite the Power With…
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In today's Windshield Time, Chris and James are joined by special guest Noel Tarter, the newest coach on the Service Excellence team! Check out this episode for an intro to Noel!
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In today's Windshield Time, Chris and James are joined by special guest Joe Person, the newest member of the Service Excellence team! Joe isn't actually new though, as he has spent many years with the company in the past and is welcomed back with open arms. Check out this episode to hear the guys catch up and get your first glimpse of our new Insid…
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In today's Windshield Time, Chris and James discuss the elephant in the room that looms at the end of every year for salespeople around the country: the holiday objection. Check out this episode to hear how our hosts filter this objection through Service Excellence's PRESS PLAY system to create more success this holiday season!…
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In today's Windshield Time, Chris and James discuss how in the age of the internet, potential clients can reach for their phones, go to Google, and say, "This service is cheaper at another company!" Treat this like an objection and problem-solve by preparing for the pushback before the call!
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In this episode of Windshield Time, Chris and James delve deeper into our last discussion on objections. Join us as we explore the art of truly assisting clients by empathetically listening to and comprehending their challenges. Instead of merely selling, we'll uncover the power of guiding them through decisions, making the process more about suppo…
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The State of Web3 Report with Arry Yu & Nirav Desai
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Welcome y’all. This is a fun, non-technical, informative way to learn about money, Bitcoin, blockchains, digital assets, and crypto for busy parents and folks who are curious about these new technologies. Arry and her guests talk about these evolutionary systems of money and what they do.Bitcoin is one of the best asset classes for investment of th…
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AMA with Arry Yu and Guest, John Devadoss from Global Blockchain Business Council
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AMA with John Devadoss. Full video on Youtube here: https://youtu.be/DV5X7wrIdEw Welcome y’all. A fun, non-technical, informative way to learn about money, Bitcoin, blockchains, digital assets, and crypto for busy parents and folks who are curious about these new technologies. Dae, Arry and their guests talk about these evolutionary systems of mone…
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In this week's episode of Windshield Time, Chris and James take a trip in the way back machine and cover an old and well-documented topic: handling sales objections. Tune in to hear our hosts cover this tried and true talking point and explore their insights and opinions on the matter.
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In this week's episode of Windshield Time, Chris and James sit down to condense one of Service Excellence's most core methods of training. Tune in to learn about the three acts of PRESS PLAY: Bond, Discover, and Secure.
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This week's Windshield Time podcast showcases Chris and James rehashing a topic discussed back in episode 51: Do your customers actually understand what you're saying? In other words, how do you interact with clients in a way that goes to their heart instead of their head? Check out this episode and hear the tools you can leverage to better communi…
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In this episode of Windshield Time, Chris and James sit down to explore an interesting scenario: When a customer wants to buy something they know they don't really need, is there an ethical dilemma at play? Join them as they have a thoughtful conversation about how to approach this scenario and discover how it's essentially a lesson in understandin…
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What Do You Know and When Do You Know It?
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On today's episode of Windshield Time, Chris Elmore and James Walker reunite to talk about doing your homework before stepping into a client's home. Wouldn't you want your doctor to check your medical chart before a visit? Be sure to check your client's chart before your next service call so you can provide more value, professionalism, and a better…
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Mobile Windshield Repair in La Mesa, CA offers a convenient and reliable solution for all your auto glass needs right at your doorstep. Serving the community of La Mesa and its surrounding areas, our mobile windshield repair service brings professional expertise and top-quality service directly to you, saving you time and ensuring a hassle-free exp…
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The 5 Fundamental Principles of a Great Solution
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In today's episode of Windshield Time, Chris and James go over the five fundamental principles of finding great solutions by creating multiple creative, professional, and quality options for clients.
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In this week's episode of Windshield Time, Chris is joined by fellow Service Excellence team member Dr. Kerry Webb! We hear them talk about Kerry's history serving the home services industry, Kerry's upcoming college-level training program for service managers in the trades, and more!
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In this week's episode of Windshield Time, Chris and James share today's pro-tip: using a customer's personal timeline to build context for the age of their system. They also share non-S.T.E.A.M. objections you may encounter and how to respond when faced with them.
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In this week's episode of Windshield Time, Chris and James outline ways to identify when your discussion of a sale with a customer helps you convey its proper value and when you're overjustifying it. Tune in to find out how to qualify the budget, ask what the customer is thinking and overcome objections, especially when it comes to big-ticket items…
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In this week's episode of Windshield Time, Chris and James explore ways technicians can prepare customers for bad news while out in the field. Whether the job will cost more than they are expecting or you find other issues during the call, find out how you can make them feel comfortable enough to make a last-minute decision bomb.…
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In this week's episode of Windshield Time, Chris and James discuss the utility of diagnostic checklists across the trades and how they vary between industries. Tune in and find out what to do when faced with customer objections about the relevance of a broad inspection.
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In this week's episode of Windshield Time, Chris and James explain how communicating technical language in a customer-friendly way can lead to miscommunications. From directions or concepts to overall value, many things can get lost in translation on service calls.Bởi Chris Elmore
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Differences Between Service & Maintenance
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In this week's episode of Windshield Time, Chris and James discuss what the differences are between service calls and maintenance calls. They share how a customer's expectations vary across types of calls and ways technicians can train, prepare and adapt to them accordingly.
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In this week's episode of Windshield Time, Chris and James discuss how you can use courage to successully navigate interactions with the two main types of unreasonable customers. They share how entering a customer's home with an open mind, abandoning pre-conceived notions, is the key to fielding unpredictable reactions.…
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In this week's episode of Windshield Time, Chris and James discuss how you can create additional value for the customer in ways beyond just monetary means. Together, they break down the psychology behind determining value and its connection to DISC profiles.
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In this week's episode of Windshield Time, Chris and James discuss their theory on price sensitivity, including how to navigate it when you're in the field.
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In this week's episode of Windshield Time, Chris and James talk about how you can use non-technical information in the field to recognize and understand when there is an opportunity to provide additional, useful services to a customer.
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The 5 Keys To A Great Replacement Lead
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In this week's episode of Windshield Time, Chris and James talk about feeling aligned when leading people and how ensuring that the customer understands: the cost of repair vs. replacement, the price range of replacing, why replacement is the best option, the process of the transaction and booking an appointment ASAP are the 5 keys to a great repla…
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In this week's episode of Windshield Time, Chris and James talk about what the RE in PRESS PLAY means and why these skills are important out in the field. Building a strong Relationship with the customer is the key to getting your foot in the door. Then, use your rapport to Explore their concerns by asking smart questions, showing your interest in …
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In this week's episode of Windshield Time, Chris is joined by our NEW interim host, James Walker, to talk about being held back by fear of failure on the job while getting to know more about J-Dub.
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On this special episode of Windshield Time, the Service Excellence team bids farewell to longtime friend and coach, Chris Loudermilk. Tune in to hear Chris and Chris reminisce and chat one last time.
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About a few things that happened today good and some good tunes and a good vibe.
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Prescription Pyramid – Awareness & Stimulation
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This week, your hosts Chris and Chris, with returning guest speaker Matthew Barbosa, talk about awareness and stimulation in the Prescription Pyramid.
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In this week's "Windshield Time," your hosts Chris and Chris revisit DISC profiles.
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This week your hosts Chris and Chris, with returning guest speaker Matthew Barbosa, talk about when things get awkward on the job.
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This week your hosts Chris and Chris, with guest speaker Matthew, talk about how exactly One Things Leads To Another.
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This week your hosts Chris and Chris discuss Fun with Cognitive Bias.
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With Great Power Comes Great Responsibility
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In this episode of Windshield Time, host Chris and Chris talk about how "With Great Power Comes Great Responsibility".
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Windshield Replacement in Woodland Hills California
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Woodland Hills Auto Glass is a complete auto glass shop. We work with all makes and models of vehicles, from domestic to exotic. We repair auto glass for both residential and commercial customers throughout the Woodland Hills area, including suburbs such as Northridge, Tarzana, Encino, and Sherman Oaks. When you need a windshield replaced or repair…
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This week on Windshield Time, your hosts Chris and Chris talk about What's Between Your Ears
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The Ever-present Multiple Bids Objection Revisited
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This week on the podcast, your hosts Chris and Chris Revisit the ever-present Multiple Bids Objection.
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This week on the podcast, your hosts Chris and Chris continue their series DiSC profile. This week: DISC Profiles & Objections
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This week on Windshield Time your hosts Chris and Chris discuss presenting to DISC Profiles.
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This week on Windshield time, your hosts Chris and Chris continue their deep dive into DISC Profiles. On this podcast they discuss the High C Profile.
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This week on the Podcast, Chris & Chris continue their journey through the DiSC profile. This time, a deep dive into High S types!
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