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The weekly Insurance Coffee House Podcast series is the place where you’ll be inspired by some of the most successful insurance business leaders on the planet. With each guest asked the same set of ten questions you’ll understand the recurring patterns and traits that make them successful. Covering morning routines, favourite success quotes and how they overcame their largest setbacks, they’ll give a personal insight in to what it takes to be a successful insurance business leader. This podc ...
 
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show series
 
“Europe is very different to the U.S. Different languages, cultures, regulations, customer behaviour”, says Elena as she describes the challenges and opportunities of growing CoverWallet across such a diverse geopolitical area. Launched in New York in 2015, and subsequently acquired by AON, CoverWallet is a tech platform that is transforming the wa…
 
“People work across multiple platforms. The nature of their relationship with work and the providers of work has changed”, says Benjamin. The former lawyer and director of strategy & operations at Virgin Unite has taken his passion for social impact and co-founded Collective Benefits. The business has developed a range of financial and digital prod…
 
“The big take is the time advantage over any other risk model. You understand risk up front rather than wait to see how it turns out”, says Sten. The triple espresso-loving Swedish entrepreneur has used his background in the automotive technology space to found Greater Than. The AI-based data analytics business is helping automotive OEMs, insurance…
 
“We give underwriters an extra understanding of how they should view, assess and price risk”, says Nick. With a background within the technical side of the insurance industry, Nick shares how Reask is solving some of the challenges surrounding the building and development of catastrophic risk models. Taking global climate data and extracting insigh…
 
“We don’t like to think of it as head to head competition”, says Ron. Having taught his computer at university to summarise his 1000 page course textbooks, the Toronto-based founder of Chisel AI, shares his vision for how machine learning can work with humans. The goal is to make processes faster and better, reducing what usually takes an insurance…
 
The insurance industry frequently talks about policy holders, policy numbers or risks. “That’s no way to talk about a customer. A customer has needs and demands, they need to be treated as a customer”, says Jonathan. Built on his 30 years of experience within the insurance space, Jonathan shares the journey of founding HUGHUB, a digital engagement …
 
“Fight with your heart and soul for the product you believe in”, says Brett as he emphasises the emotional ride of being part of a start-up. The Chartered Financial Analyst and Chartered Accountant shares his passion and transition in to the world of tech and the journey of co-founding Cape Town-based Hepstar, a global B2B API technology company br…
 
“The DNA of many people in insurance works well for our business”, says John. Hailing from Scotland and combining knowledge gained from roles across 5 continents with AXA, QBE, EY and Manulife Asia, John co-founded Coherent in 2018. Learn John’s lessons of moving from large corporates to start-up. Hear about Coherent’s growth to a 200+ team and how…
 
“You have to love the product, you have to espouse the product, you have to want to be part of the product”, says Sharon. Having raised over $200m in 3 years, Unqork has reached a £2bn valuation and a headcount of almost 500. As the first enterprise no-code application in the marketplace, Sharon explains the benefits of agility and flexibility that…
 
“The way life insurance is bought in the US today is not a process that is very similar to the way people like to handle the rest of their financial lives”, says Benjamin. He explains to host, Nick Hoadley, what attracted him to the fast-moving, innovative business and how Ladder is redeeming life insurance for the digital consumer, using AI to red…
 
“Everything we do is about working from the customer backwards”, says Dax. The serial entrepreneur talks through his journey of co-founding Pie Insurance, and how the company uses technology and data analytics to fuel the rapid growth Pie has achieved over the past 4 years. With a 300 strong team (pie-oneers) and operating across 36 states, Pie con…
 
"I'm often asked by candidates in the insurance industry about the opportunities within Insurtech and what they need to be doing in order to make a successful transition into the industry." Hear a preview as Nick introduces the rationale behind our third series and what listeners can expect. The Insurance Coffee House Podcast is hosted by Nick Hoad…
 
After his initial aspirations to follow in his father’s firefighting footsteps were dashed, Lee Elliston took to the world of insurance within a claims role in Ipswich with Willis. Lee talks about his journey in to the City, clarifies the role and function of the Lloyd’s Market Association and opens up about his recent and ongoing battle with anxie…
 
Walking by the Lloyd’s Building one day, Emma said to herself, “I like the look of that.” Chomping at the bit to work in the City as an 18 year old, Emma took a non-traditional route in to the Insurance world. Following stints with BMS, Swiss Re and Canopius Group, Emma has risen to take the helm of Lancashire Syndicates and sits on the Executive M…
 
Season Two - Episode Twenty Four Joining us for the second episode we have with Marsh this week, we are delighted to have Julie Wood, Southeast Zonal Leader for Marsh and McLennan Companies. Julie heads up this large region for the Marsh corporate business and discusses with us her keys to leadership and career progression at a large global practic…
 
Season Two - Episode Twenty Three Kicking off our double episode week we have with Marsh, we are joined by Christina Mott, Chief Operating Officer of Marsh and McLennan Agency (MMA). Christina is the operational lead for MMA which is the entity of Marsh that focuses on the mid-market. With a turnover of $2billion and over 8,000 staff, this company …
 
Season Two - Episode Twenty Two This week we are joined by Mike Ross who shares his incredible journey as CEO of INSURICA. INSURICA is an independently owned insurance brokerage head quartered in Oklahoma City and during his time as CEO the business has grown from $6million in revenue to $125million in the present day. They now have another ambitio…
 
Season Two - Episode Twenty One Joining us this week in the Insurance Coffee House USA we have Maureen Gallagher. Maureen is the Michigan President and lead for the National Real Estate and Workers Compensation National Practices at AssuredPartners who are the 5th largest P&C broker in the USA. Maureen gives us a great insight into her personal car…
 
Season Two - Episode Twenty This week we are very happy to be joined by Tom Polenzani, Managing Director at Bolton & Company, a regional independent insurance agency based in California. Tom heads up the dynamic and entrepreneurial sales division at Bolton and shares with us his leadership philosophy that enables Producers to achieve more success a…
 
Season Two - Episode Nineteen Joining us in the Insurance Coffee House USA this week is Michele Twyman. Michele is Executive Vice President and Head of Commercial for the New York region at Chubb. Michele has a wealth of experience as an insurance business leader and she shares with us her successful career journey at Chubb which has spanned over 3…
 
Season Two - Episode 18 – Empathetic Leadership In the Insurance Coffee House this week, we have not one, not two, but three senior leaders from the insurance industry simultaneously joining us as guests on the show. Amy Evans, Maggie Jaltorossian and Jayne Miller sit on the leadership team at Intercare, a national and privately held TPA leader in …
 
Season Two - Episode Seventeen Joining us in the Insurance Coffee House USA for the second episode this week, we have Megan Miller who is the Executive Director at Spencer Educational Foundation. Spencer are a non-profit organisation who provide scholarship funding to college students seeking a career in Insurance and Risk Management. Megan started…
 
Season Two - Episode Sixteen Joining us in the Insurance Coffee House USA this week is Ed Page, President and COO of Relation Insurance, a leading insurance agency based in California. Ed has a fervent and infectious passion for culture in the workplace and teaches us how to establish and embed it into insurance businesses. This burning ambition to…
 
Season Two - Episode Fifteen This week on the Insurance Coffee House USA, we are joined by David Sandler, President of Risk Management at Everest Insurance. David joined Everest Insurance in April 2016 to head up the Risk Management Group and in that time they have achieved massive growth - hiring 900 insurance professionals, launching 150 new prod…
 
Season Two - Episode Fourteen We are delighted to host Keith Mann, COO & CFO of Scott Insurance on this weeks’ episode of the Insurance Coffee House USA. Scott Insurance are a large independent agency headquartered in Lynchburg, Virginia with multiple offices across the state and in Tennessee and North & South Carolina. Keith shares with us his sto…
 
Season Two - Episode Thirteen This week on the Insurance Coffee House USA, we are joined by Kyle Samuel. Kyle is the President of M&T Insurance Agency which is a key part of the wider M&T Bank family operating across the country. Kyle shares with us his extensive insurance career path which started in underwriting before spending 17 years as a brok…
 
Season Two - Episode Twelve Joining us in the Insurance Coffee House USA this week, we have a great guest in Dan Keough. Dan is the Chairman and CEO of Holmes Murphy & Associates, Co-CEO/Co-Founder of BrokerTech Ventures and Founder & Chairman of Innovative Captive Strategies. A leading insurance executive with his fingers on the pulse of technolog…
 
Season Two - Episode Eleven This week we are delighted to be joined Kristen Martin, who is the President and COO of leading multi-line insurance carrier Utica National Insurance Group. Kristen joins our list of guests who started their careers as lawyers before moving into risk management and leading successful careers at the top of insurance busin…
 
Season Two - Episode Ten We are very pleased to welcome the Chief Executive of Skyward Specialty Insurance, Andrew Robinson to the show this week. Andrew is one the leading Insurance / Insurtech executives in America and since taking over as the CEO of Skyward Specialty (formerly Houston International Insurance Group) in May 2020, Andrew has led th…
 
Season Two - Episode Nine Joining us in the Insurance Coffee House USA this week, we have David Vanalek, the COO of Claims at Markel. David gives us a fascinating tour through his career path and offers us a great insight into the transition he took from private practise litigation attorney into insurance claims and his subsequent progression into …
 
Season Two – Episode Eight Joining us this week is a very special guest and friend of the show, Pierre Morrisseau, CEO of OneGroup based in New York. Pierre shares with us his journey with OneGroup including how the company has transformed from insurance agency into the high-performance full service advisory group it is today. He also discusses how…
 
Season One, Episode 18 – Bonus Episode Rowan Bamford, President of Liberty’s Global Transaction Solutions division joins us for a special bonus episode of the Insurance Coffee House. Liberty GTS is a global insurance carrier specialising in underwriting policies for international M&A transactions and have teams based across North America, APAC, EME…
 
Season Two - Episode Six This week we are very happy to welcome Jeff Lumpp to the Insurance Coffee House. Jeff is the President of the Grand Rapids, Michigan office at Hylant and we are delighted to have him join us on the show. Jeff shares with us his journey from a background in Corporate Finance to his leadership position in the insurance indust…
 
Season Two - Episode Six In an Insurance Coffee House first, we welcome father and son Insurance Business Leaders, Duane and Jason Smith to the show. Duane is the former CEO of TrueNorth Companies, L.C. a position he held for over twenty years until he was succeeded by Jason in January 2020. In this episode we take a deep dive into the succession p…
 
Season Two - Episode Five We are delighted to host Brett Godwin, COO of Sterling Seacrest Partners on episode Five of the Insurance Coffee House USA. Sterling Seacrest are a large independent insurance agency headquartered in Atlanta, Georgia, with offices in Tampa, Savannah and other locations across the South East of the United States. Brett shar…
 
Season Two - Episode Four Joining us on Episode Four of the Insurance Coffee House USA, we have Frank Costa who is the COO of World Insurance Associates. World Insurance Associates are very much on the Acquisition Trail and as COO, Frank is a leading driving force both on the new target strategy and also the integration of the acquired businesses i…
 
Season Two - Episode Three Joining us on Episode Three of the Insurance Coffee House USA, we have Carl Bloomfield who is the Managing Director of the New York City office at the Graham Company. Carl shares with us his passion for leadership and gives us a great insight into what he believes you need in order to be a successful leader. Carl explains…
 
On Episode Two of the Insurance Coffee House USA, we are joined by Jon Loftin who is the President & COO of MJ Insurance who are a Top 100 privately owned insurance broker based in Indianapolis and Phoenix. Jon shares with us his journey at MJ and describes how he went from a starting in a leadership position with little experience in broking to be…
 
Season Two - Insurance Coffee House USA Kicking off the brand-new season of the "Insurance Coffee House USA", we are privileged to have Mark Holweger, CEO of Legal & General America joining us on this first episode of the show. Mark is a leading insurance executive in both P&C and Life, and he shares with us his leadership journey which is “all abo…
 
Joining us for our final episode of Season One, we have Charlotte Lach, a rising star of the insurance industry and Head of Global Multinational Strategy & Change at AIG. Charlotte shares with us how she has quickly risen from an underwriting role into a strategic position and advises of the benefits of a technical grounding when moving into operat…
 
Giorgio shares how to navigate a successful leadership career around one insurance company, having worked at Generali for an incredible 40 years, as man and boy. He advises that leading Generali Worldwide through its eventual sale to Utmost was one of the most challenging times as he balanced being honest and open with his staff and colleagues, whi…
 
Joining us on the show this week is Brian Duffin OBE, former Chief Executive of Scottish Life. He is currently Chairman of the GEC Pension Scheme,the Aviva With Profits Committee, the Church of Scotland Investments Trust and he is also a NED for NFU Mutual as well as other insurance companies and pension funds. Brian discusses with Nick the achieve…
 
In this episode we are joined by Willis Towers Watson's COO of Global Captive Practice and we explore the increasing opportunities in the Captive market for insurance business leaders. As the insurance market hardens, corporates across the world are seeking alternative mechanisms for managing their risk which has led to increased demand for captive…
 
This week on the Insurance Coffee House, we are delighted to be joined by Darrell Sansom - Commercial Director for AXA Ireland. Darrell has enjoyed an expansive career as an insurance business leader, working in senior roles across the AXA group and he shares with us his secrets and insights into how we can lead teams and develop successful busines…
 
Join us for a very special episode as we interview Lesley Ndlovu, CEO of African Risk Capacity and hear how their insurance company is providing aid and relief to countries suffering from drought and famine. Lesley explains how ARC provides an insurance mechanism to bring fast capital and risk management to affected countries way before internation…
 
Joining us on the second of our two-part series with Gallagher this week, we have Cheryll Rawbone, the former MD and now Chairman of Gallagher Coventry. Cheryll also discusses the acquisition of her business into the Gallagher group and we find out how she has transitioned into a larger organisation. Cheryll has extensive experience working with lo…
 
This week we discuss how to lead an independent broker through a successful acquisition into a larger organisation. We are delighted to be joined by Steven Risk, Managing Director of specialist broker, Coleman Marine, who shares with us how he has managed a business being acquired on two separate occasions. Steven was the CEO of Coleman Marine as i…
 
­­Joining Nick on the second episode of the Insurance Coffee House this week, we welcome Joseph Bardi who reflects upon his time as the CEO of Academic Group - a leading MPL carrier in New York City. Joe shares how we can learn to build ourselves up and continually progress our careers even in the most challenging of times. Joe is a senior leader i…
 
On today's episode we are joined by Robert Zerafa, newly appointed Head of Operations at Transverse Insurance Group in New Jersey. Transverse Insurance Group is a fully licensed P&C Carrier partnering with reinsurers and program administrators to provide a broad range of property and casualty products for commercial and personal lines. Previously R…
 
Joining us on the Insurance Coffee House this week is Nick Hankin - Global Head of Underwriting Governance at QBE. Nick talks us through his career path - from grad scheme applicant to senior insurance business leader and shares some great advice about what he learned along the way. Nick is a strong advocate of owning your career development and co…
 
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