This is the podcast for anyone and everyone in the Hospitality industry who loves what they do and wants to grow, learn, and experience all the cool things the world of hotels, restaurants, vacation rentals, and travel offers! On the show, Wil Slickers interviews some of the biggest Founders and Professionals within all hospitality segments. Slick Talk: The Hospitality Podcast is part of Hospitality.FM - the hospitality industry's only podcast network dedicated to the professionals in the in ...
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One episode, one tactic to improve a hospitality business. If you run a coffee shop, bar, restaurant or any other hospitality business, tune in to this show to hear actionable things which you can use to improve your business straight away. We get it, running a hospitality business is hard. There are so many moving parts and so many issues to deal with to succeed. But some people are succeeding, so we're speaking to the industry's most knowledgable people to find out how.
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This podcast is for those in the Hospitality industry creating unforgettable guest experiences that ignites the potential in themselves and their team. Turning guests into advocates. It is designed to share and celebrate all the amazing people and things about hospitality. Interviews with industry leaders, subject matter experts and others sharing their insights, industry trends, and knowledge for those in the industry and those seeking a career in hospitality.
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Welcome to "I'm In" the Institute of Hospitality's official podcast hosted by Phil Street MIH. Each month we'll be inviting guests from Associates, Members & Fellows from around the globe to help us decode the hospitality hot topics, cold topics and everything in between as well as finding out all of the wonderful reasons to say I'm in to the Institute of Hospitality. So grab a brew and say I'm in to the IOH
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The Tech on Toast podcast is brought to you by Chris Fletcher, presenter and editor of Tech on Toast. Chris talks to entrepreneurs in the world of hospitality and retail technology. Search for the best problem solving tech, listen to both operators and tech experts on our podcast and meet up with the brilliant people who are helping innovate the hospitality industry as we enter a new era. Welcome to Tech on Toast.
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Share a dram with the hospitality industry’s top global talents: bartenders, venue owners, distillers and industry aficionados. Shawn Soole has lived, breathed, and imbibed hospitality for decades. Now, he delves into the advice, opinions, and provocative stories that are helping to define the creative, culturally-necessary space of ‘modern hospitality’—covering topics from front-of-house service, to back-end business operations, and every inch between. “Tales of the Cocktail” - Top 10 Best ...
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Hospitality Industry Leaders, Stephanie Leger & Michele Kline, tackle the challenges of management who sit behind a desk and miss out on opportunities. Stephanie & Michele are experts in service quality assurance & training facilitation. They have been enhancing service, inspiring leaders and employees, in the hospitality industry for 20+ years. They are absolute change agents and their processes stick! WTF! Walk The Floors is a safe space where hoteliers can share stories of “mouth-opening” ...
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The hospitality workforce is changing rapidly, which means the industry is looking for its next generation of leaders. This podcast series is dedicated to teaching people how to lead a team. From the Washington Hospitality Association, ORLA, with Chris Jenson of the Table Group.
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Welcome to The Proven Principles Hospitality Podcast! From hotels to short term rentals, this show is aimed at demystifying the inner workings of the hospitality industry. Join us each week as we feature expert interviews, while breaking down the tactics and habits of hospitality insiders and world-class performers. Hosted by Adam Knight, Co-Founder of Recreation Vacation Rentals, hospitality veteran and operations expert with 25-years across luxury brands and independent hotel companies. Li ...
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Stephen Hickmore, AKA The SilverFox, chats to personalities with a passion for the hospitality industry in South Africa and the world. Chefs, Wine industry experts, Foodies, Influencers, Hotel General Managers. He also gets to grips with various “burning issues” effecting tourism and hospitality. Stephen also liberally dispenses career advice. All in 5 minutes? ‘Well I get carried away so it’s nearly always longer’ laughs Stephen. #swisshotelschool #hospitalityeducation #hotelschool
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The Feast is a podcast devoted to every team player in every restaurant brought to you by Trellis Hospitality. It is about the development and mentoring of all of us in whatever position we are in, and whatever position we aspire to have some day. This podcast delivers stories of triumph, growth, challenge, and success. You will smile, laugh, cry, and learn as we interview numerous people from every aspect of our restaurants. We hope you enjoy connecting with Trellis Hospitality and the idea ...
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Tales From The Pass - A Hospitality Podcast by The Restaurant Association of NZ
Restaurant Association of NZ
Tales from the pass is a space to celebrate and showcase the voices and talent of Aotearoa’s vibrant hospitality industry. Join us every fortnight as we explore topical issues with our industry’s leading experts, chefs, restauranteurs, educators and influencers.
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The Damn Fine Life Show With Rinku Madan is a distinct journey into the world of Global Luxury Hospitality by those who know it best. Every week Rinku Madan, also known for her insight in hospitality, travel, food and wine shares stories and speaks with decision-makers and stalwarts from the Industry. An indubitable show for those who love luxury, its business and hearing the stories behind them.
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Want to learn more about trending restaurant and hospitality technology? The “Tech Chef”, Skip Kimpel, will create your weekly menu and take you down the path of solutions out there to help you and your team members become more efficient and your company more profitable. Add in a healthy portion of interviews from industry leaders as well as vendor chats and you have a recipe for success. This fun, weekly show is not just for the tech professionals as there are plenty of valuable take-aways ...
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The Hotel Product Landscape with Mews & Sensible Weather CTOs
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Join us for an insightful roundtable discussion on "The Hotel Product Landscape" featuring CTOs from Mews, Josef Starýchfojtů, and Sensible Weather's Alice Fuller. In this podcast, we delve into the latest trends, challenges, and innovations in hotel technology. Our esteemed guests will share their expertise, providing deep insights into the evolvi…
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From Kitchen Porter To Meta, building tech solutions for hospitality with Ben Brown at Shopwave
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Hey everyone! 🌟 Exciting news - we have a brand new episode of the Tech On Toast podcast out now! In this episode, we had the pleasure of chatting with Ben Brown, the founder and CEO of Shopwave. 🚀Here are three key takeaways from our insightful conversation with Ben:Customer engagement is key. Ben highlighted the importance of providing a seamless…
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Competitive Socialising! Indoors and it's fun...
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In this engaging episode, we dive into the world of Competitive Socialising, a concept that redefines the balance between work and leisure. Join us as we uncover the story of Sportsplus, a groundbreaking idea born out of a simple frustration with golf, which has since transformed into a thriving business in Australia. Whether you're a staunch non-c…
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32. Three questions to ask your customers that will improve your menu
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Annica Wainwright talks about the importance of customer surveys and how they can help improve menus and overall customer experience. She explains that many businesses are hesitant to conduct surveys due to the perceived complexity and fear of negative feedback. However customer input is crucial for making strategic decisions and improving customer…
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Special - I'm In - The Institute of Hospitality's Official Podcast - International Women's Day 2024
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International Women’s Day 2024 Special We’re always up for a special bonus conversation and so we thought it would make sense to have a chat to coincide with International women’s day 2024. Phil enlisted the help of Lizzie Grundy AIH, Kat Price MIH and Tracey Fairclough FIH to chat through some of the challenges and opportunities that exist in the …
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Hospitality Inspection Secrets: Deep Dive Back of House
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Michele Kline and Stephanie Leger share tips and tricks related to hotel back-of-the-house inspections. Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg Connect with the hosts on LinkedIn Michèle Kline https://www.linkedi…
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Building an Amazing Company Culture Part One: An Interview with GM Jesse Barton
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Understanding WHY company culture matters and deciding what your mission is and how your team will create the culture that others will want to join and remain a part of. Tune into this great conversation with Tamarack Taproom's General Manager, Jesse Barton. Learn more about Tamarack Taproom: www.tamaracktaproom.com Facebook: @TamarackTapRoom Insta…
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31. Get staff to buy into just one of your core values
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Jojo Smith, the brand and vision fairy godmother, discusses the importance of brand and vision strategy in business development. She emphasises the distinction between branding (visuals) and brand (personality and values). The lack of alignment between a company's brand and its employees can lead to short-lived relationships with clients. Jojo prov…
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Weather and FinTech: Sensible Weather's Innovative Guarantee in Hospitality
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In this episode, the founder of Sensible Weather, Nick Cavanaugh, discusses the inception and development of the company, a climate data and FinTech entity offering a unique product called Weather Guarantee. Designed to compensate travelers financially and outdoor event attendees affected by adverse weather conditions automatically and instantly, t…
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The future of POS with Joel Satchi, Co-Founder Emenu Now & Vikram Badhwar, Director of International Retail at Starbucks
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Welcome back to another episode of the Tech On Toast podcast, where we delve into the world of hospitality technology and how it can simplify your operations. In this episode, we had the pleasure of welcoming Joel Satchi, co-founder of EMenu Now, and Vikram Badhwar, Director of International Retail Technology for Starbucks.Simplifying Hospitality T…
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Rating Hospitality Digital Worthiness (with Khaled Koubaa at At Worthy)
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In this episode, we are joined by Khaled Koubaa, Founder of At Worthy, who uncovered an intriguing new method for rating hotels based on their digital transformation efforts. As we all know, technology is the future and it seems like that future is already here. It's fascinating to see how hotels are embracing digital transformation and utilizing t…
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#030 - I'm In - The Institute of Hospitality's Official Podcast - Building a Stable Business
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It’s tough for businesses out there at the moment. We can probably all agree on that, so we thought it would be interesting to learn some key things in building a stable business. As always, Phil enlisted the help of three more brilliant humans from the IOH membership which this month included Jacob Gallant AIH, a sales manager at the Hilton Harris…
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Unlocking the Essence of Customer Service: Beyond Efficiency
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In this episode, I delve into the essence of customer service and how it is so much more than mere efficiency and that it is all about unforgettable experiences. Reflecting on my recent travels across the east coast of Australia, where I've been training frontline teams and nurturing leadership development, I've observed the remarkable dedication a…
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Outdoor Hospitality: Unique Stays and Experiences Roundtable
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In this round table discussion, industry leaders discuss the future of unique stays and outdoor experiences. The participants include Ben Wolff from Onera, Jeremy Wells from the Ozarker, Michael Goldin from Nook Experiences, and Sangeetha, a hotelier with experience at IHG. The discussion covers various topics like brand design, the importance of a…
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How to Grow with Data & Partnerships with Gemma Barter, Honest Burgers & Matt Ford, Krowd
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Welcome back to another episode of the Tech On Toast podcast, where we dive deep into the world of hospitality tech to uncover how it can simplify your business operations and drive growth. In today's episode, we had the pleasure of hosting two industry experts: Gemma Barter, the Senior Digital Marketing Manager at Honest Burgers Ltd, and Matt Ford…
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30. Three ways to improve transparency of tips
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Liam and Mason from Grtfl discuss the importance of transparency of tips in the hospitality industry. They highlight the problems that arise from a lack of transparency, such as decreased motivation and engagement among employees. The conversation then delves into three tips for improving transparency: communication, documentation, and technology. …
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International Women's Day in Hospitality
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As we celebrate International Women's Day, it's important to recognize that the latest trends hold different meanings for professional women, and they vary based on their unique experiences. From breaking glass ceilings to championing diversity and inclusion, there are common themes that unite us all. What does International Women's Day mean to you…
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29. Three ways to get started with user generated content
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In this conversation, Mike Radley from Joli App discusses the importance of user-generated content (UGC) for hospitality and leisure brands. He explains that UGC has become popular due to changes in social media algorithms, which favour authentic and relatable content. Mike highlights three ways to leverage UGC: using staff as content creators, inv…
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A Dive into Outdoor Hospitality with Jake Pontius of Nook Experiences
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In this podcast episode, Jake Pontius, Co-Founder of Nook Experiences, shares his journey from beer brewing to hospitality entrepreneurship. He talks about the difference between a hard brand and a soft brand, the communal aspect of hospitality, and the importance of unique stays in glamping or outdoor resorts. Jake gives an insight into the proces…
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How to use influencer marketing in the hospitality industry with Mike Radley, Co-Founder of Joli App.
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🌟 Exciting news! 🎙️ I just released a new episode on the Tech On Toast podcast, and it's a must-listen for anyone in the hospitality industry looking to up their influencer marketing game. In this episode, I had the pleasure of chatting with Mike Radley, co-founder of Joli App, about the ins and outs of influencer marketing in hospitality. 🍽️✨ Here…
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Episode 216 - Exploring Service Industry Challenges & Innovations
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🎧 Tune in to the latest episode of The Michelle Pascoe Hospitality Podcast! 🌟 In this week’s episode, I take the guest seat to share my invaluable insights and experiences gained over three decades dedicated to the customer experience. Prepare to be inspired as I dive deep into the customers' insatiable quest for the most unforgettable moments. Joi…
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28. Principles of great onboarding training for new starters
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In this conversation, Liam and Alex discuss the importance of effective training and onboarding in the restaurant industry. They highlight the consequences of poor onboarding, such as high turnover, poor staff morale, and burnout. Alex shares his insights on what makes a good training plan, emphasising the need for clear expectations, ongoing suppo…
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Tips for a successful Hotel Inspection
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Hotels are a complex business that requires round-the-clock operation and coordination among team members from various backgrounds and generations. So, how can we ensure that everyone is on the same page? One key area to focus on is the Front of the House. When inspecting this area, keep an eye out for key indicators of success, such as cleanliness…
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Special - I'm In - The Institute of Hospitality's Official Podcast - How Today's Tech Trends Impact the Hospitality Industry of Tomorrow - Part 2
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I’m In Special – How do the technological trends of today, impact the hospitality industry of tomorrow? In October 2023 at the Hotel & resort Tech Expo at London’s Excel, The IOH played a central role in leading some key discussions within the world of hospitality Tech. So much so, we thought it would be great to conduct 2 live podcast recordings o…
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The Top Challenges Of Growing A Hospitality Business in 2024 with Ryan Jacovides & Cass Coulton.
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🎙️ New Bonus Episode Alert! 🎙️ Good morning, I'm thrilled to announce the release of our latest bonus episode of the Tech On Toast podcast with our partner Dojo. In this episode, we dive deep into the world of hospitality and discuss how businesses can fuel their growth through innovative and accessible technology. 🔍 Our guests for this episode are…
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Navigating the Intersection of Hardware and Software
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In this podcast, Nils Mattisson, co-founder of Minut, returns to talk about the importance of product hardware and software harmonizing with each other and how excellent software is crucial when building hardware. He also discusses the importance of feature design and roadmaps and sheds light on the changes and trends in the industry, including inc…
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Amplifying Women's Voices in Business
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In this week’s episode my guest is an extraordinary woman shaping the business landscape. We unravel the remarkable journey of Jules, founder of Handle Your Own PR, She’s The Boss Group, and Australian Women Speakers. With over a decade of teaching small business owners the art of securing free publicity, Jules initiated the She’s The Boss group du…
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27. Use biophilic design to improve customer experience
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Olivia, an interiors and graphic designer at Catersales, discusses the importance of incorporating biophilic design principles in coffee shops and other hospitality spaces. She explains that these principles not only contribute to sustainability but also enhance the guest experience, reduce stress, and improve overall well-being. Olivia emphasises …
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Hospitality Technology vs Clipboards (with Adam Tuttle at Yipy
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Join Michele Kline & Stephanie Leger to witness the ultimate battle between hospitality technology and clipboards. Who will come out on top? Our bet is on Yipy, the digital platform that's revolutionizing the inspection process. A special thanks to Adam Tuttle for sharing his expertise on how technology can enhance the inspection experience. Let's …
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From Trading Floors to Kitchen Floors: Conor Sheridan's Journey to Tech Innovation with Nory
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Hey there, Tech On Toasters! 🍞 In our latest episode, we had the pleasure of chatting with Conor Sheridan, the entrepreneurial spirit behind Nory, and boy, did we cook up a storm of insights! 🚀 We kicked things off with a warm welcome and a quick reminder that our community at techontoast.community is your go-to spot for all things hospitality tech…
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CEO Roundtable with Industry Leading CEOs
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This roundtable conversation engages CEOs of the hospitality tech industry: Demi Horvat from AirDNA, Steve Davis from Operto, Matthew Loney from Xplorie, and David Weiss from Whimstay. They delve into the intricacies of the industry, discussing topics such as the pros and cons of round table podcast formats, the concept of a hired gun in the indust…
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CHARITY HOUSIE HELPING CHILDREN - THE POWER OF EDUCATION
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Welcome to a heartwarming episode. In today's edition, we delve into the incredible impact that Learning Links has on children facing learning difficulties. Don, my guest, walks us through the remarkable work done by this organisation, highlighting their mission to help thousands of children not only learn to read but also to build confidence and o…
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26. Build a gender-inclusive customer journey to get more bookings
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In this conversation, Liam and Alex discuss the importance of gender inclusivity in the customer journey. They highlight the benefits of creating an inclusive environment from the very beginning of the customer interaction, including the booking process. Alex emphasises the value of using gender-neutral language and asking for pronouns in booking f…
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How to build successful Food & Beverage Operations Inspections (With Cheri Roberts)
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In the latest episode of our "Inspection Secrets" series, Michele Kline and Stephanie Leger had the pleasure of connecting with Cheri Roberts, Vice President at Kline Hospitality, to discuss her extensive experience in Food & Beverage operations. During the episode, Cheri shared valuable tips she's collected throughout her career in the industry, h…
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Piaggios, Pizzas and Potential with Ruth Carpenter, Head Of Marketing at Pizza Pilgrims
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Welcome back to another episode of the Tech On Toast podcast, where we delve into the world of hospitality tech with industry insiders. In this episode, we had the pleasure of chatting with Ruth Carpenter from Pizza Pilgrims, a brand that's been serving up Neapolitan pizza with a side of fun and innovation.Ruth shared insights into how Pizza Pilgri…
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Mastering Both Sides of The Coin: The Life of an Owner-Operator with Mike Brockway
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In this episode, host Wil Slickers engages in a compelling conversation with Mike Brockway, a seasoned property owner and operator in Denver, Colorado. Mike discusses his journey from corporate job holder to real estate investor, property manager, and short-term rental guru. He delves into the dynamics of his operations, his unique utilization of t…
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In this episode I interview Michael McQueen, multi-award winning speaker, change strategist and best selling author of 10 books, sharing insights into his recent book Mindstuck - Mastering the Art of Changing Minds. Mindstuck is a wonderful book blending straight talk and neuroscience. Having spent the past two decades helping Fortune 500 brands an…
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25. Use a highlighter to increase your menu profitability
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In this conversation, Annica Wainwright, co-founder of TwoFolks, discusses the importance of menu optimisation. She explains how menus can be used as a powerful tool to drive specific behaviours and increase profitability. Annica introduces the concept of categorising dishes into stars, workhorses, puzzles, and dogs, and highlights the need for a b…
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Luxury Service in Hospitality (part 3)
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This week on our luxury service series, we dive into the intersection of sustainability and health & wellness in the hospitality industry. Our panel of hospitality experts shed light on how luxury hospitality services are incorporating sustainable practices without compromising on the expectations of high-end clients. We also explore notable exampl…
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#029 - I'm In - The Institute of Hospitality's Official Podcast - The Value of Fellowship
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Something a little different for you this month as we mixed things up and didn’t even have Phil hosting this discussion. We brought in Robert Richardson as a guest host as we thought it would be interesting to hear just how important Fellowship of the Institute is from none other than the three recipients (So far) of the Fellowship award, Stephen C…
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Industry Insights with Steve Trover: Better Talent, Optimizing Products, and 2024 Predictions
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In this exciting episode, host Wil Slickers invites Steve Trover, the Founder of Better Talent, for a deep-dive conversation into the vacation rental industry. They discuss the importance of having the right people in the right roles, focusing more on product development, and the resiliency of the industry through various crises. Steve shares his i…
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Simplifying Hospitality Tech with GuestChat CEO Nima Anvar
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Simplifying Hospitality Tech with GuestChat CEO Nima AnvarIn this episode of Tech On Toast, we had the pleasure of speaking with Nima Anvar, the CEO of GuestChat, a company revolutionising the way hotels interact with potential guests online. Nima shared his unlikely journey from a science background to hospitality, eventually leading to the creati…
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