205: The Top 12 | How Amal Hassan Scaled Outsource Global into Africa's Top BPO Provider

Business Infrastructure - Curing Back Office Blues

Nigeria produces over 1M graduates annually. But many of them leave the country because there aren’t enough local jobs to hire them. Amal Hassan wanted to change that. She set out to start a Business Process Outsourcing (BPO) contact center that would employ some of these graduates. She started it three different times only to be forced to shut down and relocate. The fourth time was the charm!

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In fact, Amal’s living proof of the tenacity required to build, grow, and scale a business. It’s no wonder why her original episode continues to garner downloads and made it to our Top 12 list.

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Now, Outsource Global employs over 850 people with clients in the U.S., UK, and Japan with 50% of their workforce being women! They single-handedly put Nigeria on the map as a BPO to contend with on the world stage.

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In this episode, Amal gives us a behind-the-scenes look at the quality control measures to select the best people, processes, and tools that sustain Africa’s top Business Process Outsourcing (BPO) provider. If your path to scaling your business seems treacherous, then you don’t won’t to miss this episode – Amal’s story might be just the inspiration you need to keep forging ahead!

📝 Resources & Show Notes: https://www.eqbsystems.com/podcast/205-the-top-12-how-amal-hassan-scaled-outsource-global-into-africas-top-bpo-provider

❓ Got questions? Send them to me on Twitter or LinkedIn.

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