Service Offer Creation and Go-To-Market Strategies for Success

CSM Practice - The Customer Success Podcast

Join our esteemed host, Irit Eizips, along with guest Rachel Montgomery, a Customer Experience Strategist, as they explore the art of crafting standout service offers. Delve into essential strategies for creating, developing, and launching successful service offers. Rachel shares hands-on tips for designing offers that solve customer challenges, enhancing satisfaction and profitability.
Key highlights include:

• Rachel's 17-Year Journey
• Crafting Customer-Centric Services
• In-Depth Discussions
• Practical Advice & Strategies
• Engaging and Informative

This conversation, covering collaboration, pricing structure refinement, and more, is a treasure trove for those elevating their service offerings. Tune in for practical advice and industry secrets to enhance your service strategy.
Watch the full episode here: https://youtu.be/J05mqdF7phY
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Additional Resources:
📑 Blog: Should you Charge for Customer Success?!
http://bit.ly/3RMyMwz
🎥 Video: What Service Packages look like when CHARGING for CS
https://youtu.be/P3EvSRLCc8w
🎥 Video: How should you CHARGE for CUSTOMER SUCCESS?
https://youtu.be/azKbKPN8v0I
🎥 Video: Should You CHARGE for CUSTOMER SUCCESS?
https://youtu.be/ZyavlWPUWco
⏬ Download: Charging for Customer Success Cheat Sheet
https://bit.ly/41P1hhR

👉🏻 Whenever you’re ready...If you're an 𝘦𝘹𝘱𝘦𝘳𝘪𝘦𝘯𝘤𝘦𝘥 𝘦𝘹𝘦𝘤𝘶𝘵𝘪𝘷𝘦 𝘣𝘶𝘪𝘭𝘥𝘪𝘯𝘨 𝘢 𝘊𝘚𝘔 𝘱𝘳𝘢𝘤𝘵𝘪𝘤𝘦 𝘧𝘰𝘳 𝘵𝘩𝘦 𝘧𝘪𝘳𝘴𝘵 𝘵𝘪𝘮𝘦, there are 3 powerful ways I can help you fast-track success while avoiding common pitfalls:
1️⃣ 𝙎𝙩𝙚𝙖𝙡 𝙈𝙮 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙪𝙘𝙘𝙚𝙨𝙨 𝙆𝙋𝙄 𝘾𝙝𝙚𝙖𝙩𝙨𝙝𝙚𝙚𝙩
Track key KPIs to boost CSM performance. Grab my cheatsheet to focus on metrics that matter—scale smarter & grow revenue. Click here to download.

2️⃣ 𝙅𝙤𝙞𝙣 11,000+ 𝘽2𝘽 𝙀𝙭𝙚𝙘𝙪𝙩𝙞𝙫𝙚𝙨 𝙖𝙣𝙙 𝙇𝙚𝙖𝙙𝙚𝙧𝙨
I share strategic insights & practical tools to help you hit your quarterly goals faster while scaling your CS operations efficiently. Don’t navigate this alone - tap into a thriving community of leaders who are optimizing their CS strategies & driving serious impact. Click here to join.

3️⃣ 𝘽𝙪𝙞𝙡𝙙𝙞𝙣𝙜 𝙤𝙧 𝙇𝙚𝙖𝙙𝙞𝙣𝙜 𝙖 𝘾𝙎𝙈 𝙏𝙚𝙖𝙢 𝙛𝙤𝙧 𝙩𝙝𝙚 𝙁𝙞𝙧𝙨𝙩 𝙏𝙞𝙢𝙚?
Building a CS practice for the first time doesn’t have to feel like an uphill battle. With the right frameworks, you can achieve results faster than you think. I help experienced executives build a proactive, high-performing CS team—without the guesswork & costly missteps of figuring it out alone. Learn more.

📌 Visit our Website - CSM Practice

Chương

1. Intro (00:00:00)

2. CS background (00:00:55)

3. Creating service offer (00:06:09)

4. Collaborate with stakeholders (00:07:01)

5. Draft up offer (00:10:54)

6. First offer (00:11:54)

7. Develop actual offer (00:14:03)

8. Determine the pricing (00:19:24)

9. Go-to-market (00:21:41)

10. Retained Services (00:25:33)

11. Measure success offer (00:27:36)

12. Strategic Services (00:31:46)

13. Professional Services (00:33:09)