031: Stop Losing Customers - Understanding Revenue Retention with Dan Hoesing

Decentralized Opportunity

Join us in the 31st episode of Decentralized Opportunity as we explore the world of B2B SaaS and revenue retention with our esteemed guest, Dan Hoesing, President of Predictive Customer Behavior Index.
In "Stop Losing Customers - Understanding Revenue Retention with Dan Hoesing," we delve into the intricacies of improving Customer Success teams and the crucial role they play in B2B SaaS companies. An articulate and knowledgeable figure in the field, Dan shares valuable insights about how companies operate and the importance of understanding and focusing on revenue retention.
Wyatt and Dan share a working history, and their rapport is evident throughout the episode. Tanner and Dan, meanwhile, hit it off immediately, engaging in a meaningful discussion about the pivotal role of sales in company growth. Tune in as they discuss where the responsibilities of a sales team begin and end - a topic near and dear to Tanner.
**Key Moments:**
- Introduction of Dan Hoesing and his vast experience in B2B SaaS and revenue retention.
- Insightful discussion on the importance of improving Customer Success teams.
- Wyatt and Dan's shared working history.
- Tanner and Dan's discussion on the role of sales in a company's growth.
For a deep dive into the world of revenue retention and its importance in today's business landscape, listen to the full episode on your podcast player of choice or on YouTube at https://www.youtube.com/@decentralizedopportunity
#DecentralizedOpportunity #B2BSaaS #RevenueRetention #CustomerSuccess #SalesRole #CompanyGrowth #PredictiveCustomerBehaviorIndex #DanHoesing
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