E29-B2C Are you a Teller, Seller or Persuader

10:23
 
Chia sẻ
 

Manage episode 247284431 series 2404942
Thông tin tác giả Neil Osborne and Neil Osborne | The Sales Catalyst được phát hiện bởi Player FM và cộng đồng của chúng tôi - bản quyền thuộc sở hữu của nhà sản xuất (publisher), không thuộc về Player FM, và audio được phát trực tiếp từ máy chủ của họ. Bạn chỉ cần nhấn nút Theo dõi (Subscribe) để nhận thông tin cập nhật từ Player FM, hoặc dán URL feed vào các ứng dụng podcast khác.

Over the years, Neil’s visited a lot of clinics. And during those visits, he’s witnessed a variety of communication styles that’ve been used with customers – some good, and some not so good. In this episode, he breaks down those experiences into the three main communication styles he’s seen (and heard) – the Teller, Seller and Persuader.

Neil shares the different behaviours of each of the three in-salon and in-clinic communication styles and suggests some shifts that both the Teller and Seller can immediately practice – to help improve their persuasion skills.

In this episode you’ll learn:

  • If you’re a Teller, you’ll learn:
    • What to do when a client’s eyes glaze over during a conversation with them
    • How to stop talking, talking, talking
  • If you’re a Seller, you’ll learn”
    • What to do when it goes silent, after you’ve proposed that a client buy
    • Simple suggestions to help you close better and more comfortably
  • If you’re aspiring to become a Persuader, Neil shares his 10 Commandments of Being Persuasive, where he lists the behaviours to avoid and what to replace them with

See omnystudio.com/listener for privacy information.

48 tập