Location, Location, Location, with Brandy Blackwell of Another Broken Egg Cafe

Give an Ovation: The Restaurant Guest Experience Podcast

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Curious about the secret sauce behind scaling a successful restaurant brand? Get ready to learn from Brandy Blackwell, VP Head of Marketing for Another Broken Egg Cafe, as she shares her journey from key roles at Tijuana Flats, McAlister's Deli, Dunkin', and Jimmy John's. Discover the essential elements of real estate, location, and adaptability that have propelled Another Broken Egg Cafe to over 100 units across 16 states. Brandy breaks down the importance of digital presence and community connection, offering invaluable insights into what makes full-service dining distinctive from QSR and fast-casual experiences.
Unlock the power of actionable insights with Brandy's expertise on using feedback tools to elevate guest experiences. Learn why proactive measures are crucial and how fostering a supportive environment for franchisees can streamline improvements. Brandy also shares her admiration for industry leaders like Karen Stuck and Don Fox, and discusses Another Broken Egg Cafe's growing influence on social media platforms, including TikTok. This episode is packed with inspiration and expert advice on creating a five-star guest experience that keeps customers coming back.

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1. Creating Five-Star Guest Experiences (00:00:00)

2. Utilizing Tools for Guest Experience (00:12:26)