Ep 97 - Meet Jennifer Montague, Senior Vice President and Chief Customer Officer, NiSource

I Choose the Ladder

In this episode, you meet Jennifer Montague, Senior Vice President and Chief Customer Officer for NiSource, a natural gas and electric utility company servicing 4 million customers under the NIPSCO and Columbia Gas brands. She is responsible for setting direction and managing a leadership team focused on customer experiences in the areas of Customer Care Centers, Customer Insights and Marketing, Billing & Payments and New Business across six states. She joined the company as the Vice President of Communications and External Affairs at NIPSCO in November 2018. Prior to joining NIPSCO, Jennifer had nearly three decades of customer operations, branding, communications and marketing experience in several roles with Commonwealth Edison (ComEd) in Chicago and British Petroleum (BP)/Amoco in London (England) and Warrenville, Illinois. Jennifer currently serves on the board of directors for Girl Scouts of Greater Chicago and Northwest Indiana, Edgewater Health, Merit School of Music, and Northwest Indiana United Way. Jennifer earned a bachelor’s degree in quantitative economics and feminist studies from Stanford University and a master’s of business administration degree from the University of Chicago. Jennifer is based at the NiSource headquarters facility in Merrillville, Indiana. In this episode, we discuss: - Keeping your eyes on your own prize - How to keep from being bitter at work - Creating connections with people who have different life experiences