Dave Wright, Chief Innovation Officer at ServiceNow

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Longtime Harvard professor Theodore Levitt once said “Creativity is thinking up new things. Innovation is doing new things”. By that measure, ServiceNow must be among the most creative AND innovative organizations in the world. The disruptive product stream they've introduced to the ITSM market just in the last decade alone has propelled their growth into a $100 Billion software leviathan. They don't appear to be slowing down either. Accordingly, much of the IT world wants to know - can they maintain the same level of entrepreneurial creativity & innovation necessary to sustain that blistering pace?

For insight, we speak with ServiceNow’s Chief Innovation Officer Dave Wright, the man in charge of nurturing his company’s innovative results & ensuring its market dominance. Along the way, we learn about the three different vectors ServiceNow uses to measure the maturity & effectiveness of everything from digital transformation to hyper automation; some of the most innovative automation use cases ServiceNow witnessed due to the pandemic; and the one really important skill IT professionals must have in order for them & their organizations to succeed.

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