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117-Crushing the Competition with Service- Hank Ebeling
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When? This feed was archived on July 27, 2023 20:29 (). Last successful fetch was on January 23, 2023 10:00 ()
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Manage episode 294472137 series 1522282
As a small business owner how do you compete in today’s highly competitive landscape? The answer? Delivering outstanding customer service and an outstanding customer experience.
You can boost sales, increase customer satisfaction and loyalty by crushing the competition with service.
Key Takeaways from the episode
- Why focus on customer service?
- It starts with you as a leader
- Where Hank feels most owners run into problems
- Do you hire for skills or traits?
- Do you have an Ideal Team Member?
- Hit them in the face with your culture
- Do not assume people know the basics of customer service
- Have you taken a look outside of our industry for ideas?
Mindset and Development
What has been Hank’s most successful failure.
What has been his biggest surprise in the industry
Where does he go for personal and professional development
100 tập
Series đã xóa ("Feed không hoạt động" status)
When? This feed was archived on July 27, 2023 20:29 (). Last successful fetch was on January 23, 2023 10:00 ()
Why? Feed không hoạt động status. Server của chúng tôi không thể lấy được feed hoạt động của podcast trong một khoảng thời gian.
What now? You might be able to find a more up-to-date version using the search function. This series will no longer be checked for updates. If you believe this to be in error, please check if the publisher's feed link below is valid and contact support to request the feed be restored or if you have any other concerns about this.
Manage episode 294472137 series 1522282
As a small business owner how do you compete in today’s highly competitive landscape? The answer? Delivering outstanding customer service and an outstanding customer experience.
You can boost sales, increase customer satisfaction and loyalty by crushing the competition with service.
Key Takeaways from the episode
- Why focus on customer service?
- It starts with you as a leader
- Where Hank feels most owners run into problems
- Do you hire for skills or traits?
- Do you have an Ideal Team Member?
- Hit them in the face with your culture
- Do not assume people know the basics of customer service
- Have you taken a look outside of our industry for ideas?
Mindset and Development
What has been Hank’s most successful failure.
What has been his biggest surprise in the industry
Where does he go for personal and professional development
100 tập
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