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Making Client Experience A Priority In The Loan Process With Brian Lykins
Manage episode 308022200 series 1233756
Most of the time, the entirety of the loan process is left by clients for loan officers to accomplish. With this in mind, client experience must always be prioritized in this complex transaction. Jen Du Plessis sits down with Brian Lykins, a Branch Manager in Kentucky, to discuss how to keep customers in touch and not leave them in the dark. He explains how to deliver consistent updates to them, building your authenticity and freeing them from any worrying thoughts. Brian also talks about the contribution of automated messages to make this task less tedious and more accurate, as well as his COVID-19 game plan.
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Join the Mortgage Lending Mastery Community today:
Learn more about your ad choices. Visit megaphone.fm/adchoices
466 tập
Manage episode 308022200 series 1233756
Most of the time, the entirety of the loan process is left by clients for loan officers to accomplish. With this in mind, client experience must always be prioritized in this complex transaction. Jen Du Plessis sits down with Brian Lykins, a Branch Manager in Kentucky, to discuss how to keep customers in touch and not leave them in the dark. He explains how to deliver consistent updates to them, building your authenticity and freeing them from any worrying thoughts. Brian also talks about the contribution of automated messages to make this task less tedious and more accurate, as well as his COVID-19 game plan.
Love the show? Subscribe, rate, review, and share!
Join the Mortgage Lending Mastery Community today:
Learn more about your ad choices. Visit megaphone.fm/adchoices
466 tập
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