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Nội dung được cung cấp bởi Derek Gallimore. Tất cả nội dung podcast bao gồm các tập, đồ họa và mô tả podcast đều được Derek Gallimore hoặc đối tác nền tảng podcast của họ tải lên và cung cấp trực tiếp. Nếu bạn cho rằng ai đó đang sử dụng tác phẩm có bản quyền của bạn mà không có sự cho phép của bạn, bạn có thể làm theo quy trình được nêu ở đây https://vi.player.fm/legal.
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OA 446: Fully-Remote Customer Service Specialists - with GQ Fu of LTVplus

45:25
 
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Manage episode 368015513 series 2361536
Nội dung được cung cấp bởi Derek Gallimore. Tất cả nội dung podcast bao gồm các tập, đồ họa và mô tả podcast đều được Derek Gallimore hoặc đối tác nền tảng podcast của họ tải lên và cung cấp trực tiếp. Nếu bạn cho rằng ai đó đang sử dụng tác phẩm có bản quyền của bạn mà không có sự cho phép của bạn, bạn có thể làm theo quy trình được nêu ở đây https://vi.player.fm/legal.
Outsourcing podcast
Get the full show notes for this outsourcing podcast here:
outsourceaccelerator.com/446

GQ Fu and LTVplus

GQ Fu is the CEO and co-founder of LTVplus, an outsourcing firm specializing in customer service. It primarily focuses on the e-commerce industry but has since expanded beyond the field.

GQ and his partner are advocates of remote work and have been digital nomads themselves for some years. Their company, LTVplus – which stands for lifetime value – is 100% remote and aims to help businesses increase the lifetime value of customers.

LTVplus aims to understand the entire customer journey to provide the best experience across channels like chat, email, text, and voice. It eventually expanded from live chat into omnichannel support.

In this episode, Derek and GQ talk about remote work, the role of AI and automation in businesses, and convincing clients to try outsourcing.

References:

E: gq@ltvplus.com

W: LTVplus

LI: GQ Fu

Start Outsourcing

Outsource Accelerator can help you transform your business with outsourcing. Get in touch now, or use one of the resources below.

Business Process Outsourcing

Get a Free Quote - Connect with 3 verified outsourcing experts & see how outsourcing can transform your business

Book a Discovery Call - See how Outsource Accelerator can help you enhance your company's innovation and growth with outsourcing

The Top 40 BPOs - We have compiled this review of the most notable 40 Business Process Outsourcing companies in the Philippines

Outsourcing Calculator - This tool provides you with invaluable insight into the potential savings outsourcing can do for your business

Outsourcing Salary Guide - Access the comprehensive guide to payroll salary compensation, benefits, and allowances in the Philippines

Outsourcing Accelerator Podcast - Subscribe and listen to the world's leading outsourcing podcast, hosted by Derek Gallimore

Payoneer - The leading global B2B payment solution for the outsourcing industry

About Outsource Accelerator

Outsource Accelerator is the world’s leading outsourcing marketplace and advisory. We offer the full spectrum of services, from light advisory and vendor brokerage, though to full implementation and fully-managed solutions. We service companies of all sectors, and all sizes, spanning all departmental verticals.

Outsource Accelerator’s unique approach to outsourcing enables our clients to build the best teams, access the most flexible solutions, and generate the best results possible. Our unrivaled sector knowledge and market reach mean that you get the best terms and results possible, at the best ALL-IN market-leading price - guaranteed.

  continue reading

177 tập

Artwork
iconChia sẻ
 
Manage episode 368015513 series 2361536
Nội dung được cung cấp bởi Derek Gallimore. Tất cả nội dung podcast bao gồm các tập, đồ họa và mô tả podcast đều được Derek Gallimore hoặc đối tác nền tảng podcast của họ tải lên và cung cấp trực tiếp. Nếu bạn cho rằng ai đó đang sử dụng tác phẩm có bản quyền của bạn mà không có sự cho phép của bạn, bạn có thể làm theo quy trình được nêu ở đây https://vi.player.fm/legal.
Outsourcing podcast
Get the full show notes for this outsourcing podcast here:
outsourceaccelerator.com/446

GQ Fu and LTVplus

GQ Fu is the CEO and co-founder of LTVplus, an outsourcing firm specializing in customer service. It primarily focuses on the e-commerce industry but has since expanded beyond the field.

GQ and his partner are advocates of remote work and have been digital nomads themselves for some years. Their company, LTVplus – which stands for lifetime value – is 100% remote and aims to help businesses increase the lifetime value of customers.

LTVplus aims to understand the entire customer journey to provide the best experience across channels like chat, email, text, and voice. It eventually expanded from live chat into omnichannel support.

In this episode, Derek and GQ talk about remote work, the role of AI and automation in businesses, and convincing clients to try outsourcing.

References:

E: gq@ltvplus.com

W: LTVplus

LI: GQ Fu

Start Outsourcing

Outsource Accelerator can help you transform your business with outsourcing. Get in touch now, or use one of the resources below.

Business Process Outsourcing

Get a Free Quote - Connect with 3 verified outsourcing experts & see how outsourcing can transform your business

Book a Discovery Call - See how Outsource Accelerator can help you enhance your company's innovation and growth with outsourcing

The Top 40 BPOs - We have compiled this review of the most notable 40 Business Process Outsourcing companies in the Philippines

Outsourcing Calculator - This tool provides you with invaluable insight into the potential savings outsourcing can do for your business

Outsourcing Salary Guide - Access the comprehensive guide to payroll salary compensation, benefits, and allowances in the Philippines

Outsourcing Accelerator Podcast - Subscribe and listen to the world's leading outsourcing podcast, hosted by Derek Gallimore

Payoneer - The leading global B2B payment solution for the outsourcing industry

About Outsource Accelerator

Outsource Accelerator is the world’s leading outsourcing marketplace and advisory. We offer the full spectrum of services, from light advisory and vendor brokerage, though to full implementation and fully-managed solutions. We service companies of all sectors, and all sizes, spanning all departmental verticals.

Outsource Accelerator’s unique approach to outsourcing enables our clients to build the best teams, access the most flexible solutions, and generate the best results possible. Our unrivaled sector knowledge and market reach mean that you get the best terms and results possible, at the best ALL-IN market-leading price - guaranteed.

  continue reading

177 tập

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