STIB-MIVB - Brussels Intercommunal Transport Company

Public Sector Changemakers

Welcome to the first episode of Public Sector Change Makers by taking a journey through the digital transformation of STIB, one of Belgium's largest employers and the epicentre of Brussels public transportation. STIB presents a vivid illustration of distinctive public sector challenges and their path to circumventing these hurdles via the embrace of innovative solutions.

Meet this episode's change agents: Sophie Libouton, Team Manager at STIB in Governance and Methods, and Julien Sansotero, Head of Devoteam N Platform in BeLux.

With years of expertise under their belts, they emphasise the significance of project origin and the importance of continuously adapting strategies based on ongoing advancements.

We look at STIB's evolution with ServiceNow and Devoteam, pushing boundaries starting from the basics of IT service management to launching ground-breaking projects, accomplished against the backdrop of global challenges (this project commenced during COVID). We also look at the ongoing journey of their digital transformation, discussing what is needed to enable that constant evolution of improvement and innovation.

Host Damien Davis also asks questions around the role of Devoteam, what it’s been like to work with Julien and his team of subject matter experts at different stages of the project, the challenges that were faced along the way and the solutions and impact it all had on Sophie, her team and the project.

Lastly, we look ahead, with Sophie offering some brilliant advice to other organisations who might be at the start of their journey on similar projects. Julien also shares his learnings for fellow Devoteam Consultants working in similar fields but also shares some interesting insights from the perspective of the client, in order to always get the best possible outcomes achieved all-round regardless of projects.
For more information about this series or working with Devoteam N Platform head to the website www.devoteam.com

Happy listening.