The Adaptive Executive Podcast. Positive Call Center Culture with Richard Blank. Episode 19.

Richard Blank Podcast Guest Appearances from Costa Rica's Call Center

Your host, Greg Ballard, talks with Richard Blank of Costa Rica's Call Center. Costa Rica's Call Center is a state of the art BPO Telemarketing outsource company that personally trains call centers across Central America. They are bilingual and professionally trained and they can do the same for your staff.
The Adaptive Executive podcast host, founder, and CEO of Five C Consulting Greg Ballard is based in Northern Virginia. Greg has 25+ years of extensive experience in management and leadership development for start-ups, corporate, entrepreneurial, and faith-based enterprises. Five C Consulting works with a diverse set of clients ranging from mid-size tech companies, large government agencies, military, and non-profits to radically improve strategic investments and organizational performance. Greg has led and managed over 300+ business units and has mentored more than 225 leaders.
Listen in on “The Adaptive Executive” where they share stories from leading executives and discuss how to keep yourself and your organization adaptive and your employees engaged. In this episode, Greg Ballard and I discuss applying the mindset of being both adaptive as an executive and being innovative at the same time when working though organizational development processes and opportunities. Also hear why asking great questions can really have an impact on your team and the innovation in your organization. Check out the episode now!
The Adaptive Executive podcast host, founder, and CEO of Five C Consulting Greg Ballard is based in Northern Virginia. Greg has 25+ years of extensive experience in management and leadership development for start-ups, corporate, entrepreneurial, and faith-based enterprises. Five C Consulting works with a diverse set of clients ranging from mid-size tech companies, large government agencies, military, and non-profits to radically improve strategic investments and organizational performance. Greg has led and managed over 300+ business units and has mentored more than 225 leaders.
The Adaptive Executive Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard: advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic micro expression reading.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #theadaptiveexecutive
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