How To Excel At Customer Service with Taylor Coleman

The Property Management Podcast with That Property Mum

Customer service is the cornerstone of success, going the extra mile for your clients and constantly adding value ensures you stay competitive in the fast movingreal estate tech world. Every touch point matters and when you focus on proactive, value driven communication with your clients it helps build trust, loyalty and creates long term relationships.So if you’re interested in how to elevate your client interactions and ensure your business thrives, this episode is for you!

We chat with Taylor Coleman who is the co-founder of Tapi and he shares his expertise on excelling customer service and creating memorable experiences that make clients feel valued and understood. From the onboarding process to ongoing client interactions, providing value is key - discover how thoughtful touch points can enhance client experiences and drive business referrals.

“It is an honour to be able to work with our clients, and we don't want to ever take that for granted.” - Taylor Coleman

We explore:

• The importance of customer service and how the key is understanding your customers’ pain points and creating value for them
• How to provide value in the onboarding process and ensure clients feel comfortable and confident
• How to value add in your service which starts with the sales process and continues with effective communication with clients
• How to ensure every touchpoint offers value - whether it’s sharing legislative updates or renovation advice, clients should feel they’re getting something valuable from every interaction
• The importance of never assuming long term loyalty without continued effort with clients
• Proactive client engagement with a system that allows you to track communication touchpoints can help identify when clients are disengaging

Connect with Taylor Coleman

- LinkedIn - https://www.linkedin.com/in/taylor-coleman-9264a285

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

The Tarsi Way - https://thetarsiway.com)

Kolmeo: https://kolmeo.com/

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropert...

Website - https://www.thatpropertymum.com.au/

Facebook - https://web.facebook.com/thatpropertymum

Facebook Group - https://web.facebook.com/groups/prope…

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LinkedIn - https://www.linkedin.com/in/kylie-wal...

YouTube - / @thatpropertymum

Flussos - https://flussos.com/

Validum Institute Real Estate Training - https://www.validum.edu.au/