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Nội dung được cung cấp bởi Lisa Mitchell. Tất cả nội dung podcast bao gồm các tập, đồ họa và mô tả podcast đều được Lisa Mitchell hoặc đối tác nền tảng podcast của họ tải lên và cung cấp trực tiếp. Nếu bạn cho rằng ai đó đang sử dụng tác phẩm có bản quyền của bạn mà không có sự cho phép của bạn, bạn có thể làm theo quy trình được nêu ở đây https://vi.player.fm/legal.
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Understanding your Customer with Shelagh Ell

37:55
 
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Manage episode 324099947 series 2988342
Nội dung được cung cấp bởi Lisa Mitchell. Tất cả nội dung podcast bao gồm các tập, đồ họa và mô tả podcast đều được Lisa Mitchell hoặc đối tác nền tảng podcast của họ tải lên và cung cấp trực tiếp. Nếu bạn cho rằng ai đó đang sử dụng tác phẩm có bản quyền của bạn mà không có sự cho phép của bạn, bạn có thể làm theo quy trình được nêu ở đây https://vi.player.fm/legal.

“We can help people through this journey…of uncertainty and negativity.”

- Shelagh Ell

In programs that teach Adult Education and Workplace Learning, the first module is typically Needs Assessment - for good reason! Needs assessment is a skillset that goes beyond interviews and checklists - it requires a healthy dose of EQ and an ability to speak your customer's language (and not throw them off with yours). Listen to this episode for the story of how my guest has learned over time to build trust with her internal customers and to truly recognize what makes each of them unique.

My guest is Shelagh Ell who is the Director of Talent Management at ATCO in Alberta Canada. Shelagh and her team are responsible for creating Talent programs that work across a very diverse set of business lines across many countries covering functions such as electricity and gas, and regulatory, among others. The complexity is high and the opportunity to make a difference is huge.

In this episode of Talent Management Truths, you’ll discover:

🍏 What “Chain Your Brain In” means

🍏 How needs assessment is a transferable skill set

🍏 The connection between customer service and talent management

About Shelagh Ell: Shelagh Ell is an experienced Talent Management and Learning & Development practitioner. Driven by innovation, she takes pride in creating HR strategies, programs, and initiatives that support corporate culture and make the organization an employer of choice. Shelagh had an unconventional start to her career as a senior leader in Talent Management, originally training and working as a financial advisor.

As Director, Talent Practices, her goals include cultivating a growth mindset, developing future ready leaders, increasing well-being, and promoting a diverse workforce. In addition to her primary functions, Shelagh has been recognized by Canada’s Safest Employers for best wellness and psychological safety program.

Links

Stay Connected

JOIN our free, value-added Community of Peers and Learning!

Lisa hosts regular FREE Talent Talks for HR and Talent Management Leaders to expand your network, spark ideas and learn with your peers. We leverage large group discussion and small group breakouts: https://www.greenappleconsulting.ca/TalentTalks

Share the Show

Like what you’ve heard? Pretty please with an apple on top - kindly leave me a 5* review so that others can find the show and elevate their impact too! Here are the simple instructions:

  • Launch Apple's Podcast app on your iPhone or iPad.
  • Tap the Search icon (on the botton) and search for “Talent Management Truths.” Tap the album art.
  • On the podcast page, tap the Reviews tab.
  • Tap Write a Review at the bottom of this page.

Follow me

LinkedIn: https://www.linkedin.com/in/lisa-mitchell-acc-ctdp-7437636/

Instagram: @greenappleconsulting

Facebook: https://www.facebook.com/greenappleconsulting.ca

  continue reading

123 tập

Artwork
iconChia sẻ
 
Manage episode 324099947 series 2988342
Nội dung được cung cấp bởi Lisa Mitchell. Tất cả nội dung podcast bao gồm các tập, đồ họa và mô tả podcast đều được Lisa Mitchell hoặc đối tác nền tảng podcast của họ tải lên và cung cấp trực tiếp. Nếu bạn cho rằng ai đó đang sử dụng tác phẩm có bản quyền của bạn mà không có sự cho phép của bạn, bạn có thể làm theo quy trình được nêu ở đây https://vi.player.fm/legal.

“We can help people through this journey…of uncertainty and negativity.”

- Shelagh Ell

In programs that teach Adult Education and Workplace Learning, the first module is typically Needs Assessment - for good reason! Needs assessment is a skillset that goes beyond interviews and checklists - it requires a healthy dose of EQ and an ability to speak your customer's language (and not throw them off with yours). Listen to this episode for the story of how my guest has learned over time to build trust with her internal customers and to truly recognize what makes each of them unique.

My guest is Shelagh Ell who is the Director of Talent Management at ATCO in Alberta Canada. Shelagh and her team are responsible for creating Talent programs that work across a very diverse set of business lines across many countries covering functions such as electricity and gas, and regulatory, among others. The complexity is high and the opportunity to make a difference is huge.

In this episode of Talent Management Truths, you’ll discover:

🍏 What “Chain Your Brain In” means

🍏 How needs assessment is a transferable skill set

🍏 The connection between customer service and talent management

About Shelagh Ell: Shelagh Ell is an experienced Talent Management and Learning & Development practitioner. Driven by innovation, she takes pride in creating HR strategies, programs, and initiatives that support corporate culture and make the organization an employer of choice. Shelagh had an unconventional start to her career as a senior leader in Talent Management, originally training and working as a financial advisor.

As Director, Talent Practices, her goals include cultivating a growth mindset, developing future ready leaders, increasing well-being, and promoting a diverse workforce. In addition to her primary functions, Shelagh has been recognized by Canada’s Safest Employers for best wellness and psychological safety program.

Links

Stay Connected

JOIN our free, value-added Community of Peers and Learning!

Lisa hosts regular FREE Talent Talks for HR and Talent Management Leaders to expand your network, spark ideas and learn with your peers. We leverage large group discussion and small group breakouts: https://www.greenappleconsulting.ca/TalentTalks

Share the Show

Like what you’ve heard? Pretty please with an apple on top - kindly leave me a 5* review so that others can find the show and elevate their impact too! Here are the simple instructions:

  • Launch Apple's Podcast app on your iPhone or iPad.
  • Tap the Search icon (on the botton) and search for “Talent Management Truths.” Tap the album art.
  • On the podcast page, tap the Reviews tab.
  • Tap Write a Review at the bottom of this page.

Follow me

LinkedIn: https://www.linkedin.com/in/lisa-mitchell-acc-ctdp-7437636/

Instagram: @greenappleconsulting

Facebook: https://www.facebook.com/greenappleconsulting.ca

  continue reading

123 tập

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