Karen In The House
Manage episode 315279689 series 3293719
In this episode, we will discuss how to deal with difficult customers. Mike and Lindsey Reilly share their strategies on how they handle “Karens” or “Kevins” in the business.
2:29 Mike and Lindsey discuss their experience with a tenant ‘Karen’ in their short-term tenant in one of their managed properties
8:18 Lindsey discusses how she handles tenants who are 'Karen' or 'Kevin'
10:54 Mike talks about his suggestions on how to handle a ‘Karen’ or ‘Kevin’ tenant.
23:05 Mike R and Lindsey talk about Yelp ratings
33:31 Lindsay talks about being a host on Air BnB
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