"Talk Less... Listen More." | Episode 540
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Could your drop-off rate be directly related to your (or your front desk's or your PT's) lack of communication?
Might be something worth investigating...
PT School is failing clinicians with their failure to consider that communication is just as important as any clinical skill.
When you ask the basic yet MASSIVE QUESTIONS it will change the way patients perceive you and your clinic....
Find a (not only a) front desk but a SUPERSTAR staff and you will see a major change in the way your patients communicate with you. (if you need help training up the one you've already got check out my training program that will teach you 23 different ways to get office staff to give you less hassle, be more productive, and make you more money: https://www.ptprofitacademy.com/infusionsoft.