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PT Inquest is an online journal club. Hosted by Erik Meira and JW Matheson, the show looks at an article every week and discusses how they apply to current physical therapy practice.
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"You May Have One Leg Bigger Than The Other" - How NOT to Answer The Phone | Episode 553
Manage episode 357171079 series 1421008
Thông tin tác giả The Paul Gough được phát hiện bởi Player FM và cộng đồng của chúng tôi - bản quyền thuộc sở hữu của nhà sản xuất (publisher), không thuộc về Player FM, và audio được phát trực tiếp từ máy chủ của họ. Bạn chỉ cần nhấn nút Theo dõi (Subscribe) để nhận thông tin cập nhật từ Player FM, hoặc dán URL feed vào các ứng dụng podcast khác.
In this one, I replay a call I made to a PT clinic LIVE on stage (in front of 150 owners) to test how badly people really do answer the phone...
This PT didn't disappoint... from telling me I had a leg length discrepancy to scaring me into thinking I had problems with my shoulders linked to my parents, all of this happened on the phone, and yet not once did he bother to ASK my name... and oh yeah, this guy only wanted to charge me $75 per session... you HAVE to listen to this one...
Note: most PT Practice owners are losing most of their money in the way the phone is handled. If it's not effective, it is costing you a lot of money and you may want to consider coming to work with me in Las Vegas on April 1-2 to fix it. We will cover all of the major problematic sales and conversion situations in your business.
All the details are here: www.paulgough.com/guest
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