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Remaining focused on SMBs as an IPO company | Grant Freeman, Chief Customer Officer of Thryv
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Manage episode 334907736 series 3068347
It's almost a truism that companies move upmarket as they scale.
Must that always be the case?
In this episode of the podcast, we spoke to Grant Freeman, the Chief Customer Officer of Thryv. Thryv is an end-to-end business management software for small businesses that has scaled to $1b in revenue while staying laser focused on SMBs.
Grant shares with us why Thryv has decided to stay focused, and how it has been able to create a culture of customer-orientation despite Thryv growing into a pretty large company itself.
He also challenges some myths, such as serving SMBs is not scalable, and SMBs are not 'worth it' because of the low ACVs.
49 tập
Series đã xóa ("Feed không hoạt động" status)
When? This feed was archived on February 26, 2024 11:34 (). Last successful fetch was on September 13, 2023 14:41 ()
Why? Feed không hoạt động status. Server của chúng tôi không thể lấy được feed hoạt động của podcast trong một khoảng thời gian.
What now? You might be able to find a more up-to-date version using the search function. This series will no longer be checked for updates. If you believe this to be in error, please check if the publisher's feed link below is valid and contact support to request the feed be restored or if you have any other concerns about this.
Manage episode 334907736 series 3068347
It's almost a truism that companies move upmarket as they scale.
Must that always be the case?
In this episode of the podcast, we spoke to Grant Freeman, the Chief Customer Officer of Thryv. Thryv is an end-to-end business management software for small businesses that has scaled to $1b in revenue while staying laser focused on SMBs.
Grant shares with us why Thryv has decided to stay focused, and how it has been able to create a culture of customer-orientation despite Thryv growing into a pretty large company itself.
He also challenges some myths, such as serving SMBs is not scalable, and SMBs are not 'worth it' because of the low ACVs.
49 tập
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