Customer Service Lessons From Our Family Cruise

The Supersized PhysEd Podcast

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What's up PE Nation!
Ever wondered how one cruise can showcase the highs and lows of customer service? Join me as I recount my family’s recent adventure to the Bahamas, where we encountered everything from abundant food to unforgettable service experiences. I'll share some eyebrow-raising tales of poor customer service, like a PE substitute who couldn't stay awake and a 7-Eleven cashier more interested in vaping than helping customers. These less-than-stellar moments are juxtaposed with shining examples of exceptional service, like a young and helpful salesperson at Costco. Through these stories, you'll see why good customer service is a passion of mine, deeply rooted in my upbringing in a family-owned store—a theme I explore in my book, "High Fives and Empowering Lives."
But that's not all. Our cruise was made more memorable by the extraordinary crew members who went above and beyond. You'll meet Joner, a room attendant from Indonesia who remembered everyone's names with an infectious energy, and Chester, a dining room server from the Philippines whose quiet and caring service left a lasting impression. We also had the pleasure of meeting Blessing, an enthusiastic photographer whose playful nature won over my entire family, and Rodney, a sea lion trainer whose passion for his work provided an unforgettable encounter. These dedicated individuals, far from their own families, showed us the true meaning of outstanding customer service, making our cruise an unforgettable adventure. Tune in to hear these heartwarming stories and more!
Take Care,
Dave
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Chương

1. Customer Service Lessons From Our Family Cruise (00:00:00)

2. Customer Service Experiences on Cruise (00:00:11)

3. Exceptional Customer Service on Cruise (00:08:40)

4. Memorable Encounters on Cruise Ship (00:16:17)