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Silicon Valley based company Innovation Minds takes a crucial step in helping solve the new challenges of the post-pandemic global workplace.In AT THE EDGE, we interview a diverse offering of business leaders from around the planet on how to use innovation to engage the workforce, as well as how to innovate engagement using technologies like artificial intelligence and machine learning to humanize relationships in the new distributed workplace. Companies around the world are struggling with ...
 
Engagement Express is a podcast series for HR, engagement and communication professionals. Hosted by Kate Isichei, this podcast provides inspiration and tips on how to build and increase engagement in your organisations. Kate is a global employee engagement and communications professional with over 20 years experience of working in multi national organisations. She has worked in senior roles for AON, Medtronic, Sage, Infosys and other blue chip companies. Her passion for engagement has led h ...
 
Insights is an original series from Emplify that explores extraordinary advances in people performance and business outcomes through workplace science and...well, insights. You’ll learn from Emplify CEO and Co-Founder Santiago Jaramillo as he discusses culture and engagement - and takes a deep dive into the specific questions that are top of mind for people-first leaders. Nicole MacLean, Director of Relationship Marketing at Emplify, will be your guide as we learn from Santiago on how to bre ...
 
Outback Talks: The Employee Engagement Podcast is a monthly audio resource for HR and business professionals who are interested in building better corporate teams. Each podcast features an interview with an expert, to bring you practical tips and tricks you can use around the office, at your next team building event, or your upcoming training seminar. Learn more at http://www.outbackteambuilding.com
 
Overland Resource Group presents "Profiles in Leadership, Collaboration and Employee Engagement". Each podcast is a candid conversation with leaders of corporations, government agencies, and the unions which represent their workforces, plus other leading experts, authors and researchers in the field of organizational change, conflict resolution, and leadership. The Podcasts are downloadable as MP3 files and transcripts are also available to download for reading and sharing as PDF files.
 
In the United States, according to Gallup, nearly 70% of employees are not engaged in their work. Disengagement negatively affects profitability and productivity. I believe there are 3 ways businesses can improve engagement. One, they inspire with a clear vision. Two, they practice open-book management. Three, they intentionally build collaborative, accountable, strength-focused teams. My intention is to inspire owners considering a new way to run their business and to encourage those curren ...
 
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
 
How can you become a game changer?Michael Mogill, Founder and CEO of Crisp Video, has used his mastery of marketing for lawyers to grow his company to an 8-figure powerhouse. In just a few years, Crisp has helped thousands of attorneys adapt to the new legal landscape, differentiate themselves from the competition and earn millions in new revenue.In every episode, you’ll hear from law firm entrepreneurs and market leaders — people who flourish in the face of adversity, challenge the status q ...
 
Soul-Inspired-Leadership is borne out of the mutual desire of Ross and Antoinette to bring something essential back into leadership – soul. In today's business world, being an authentic and a well-balanced leader is a well-intended goal. In reality, most leaders struggle to manage this. In order to be truly authentic, they need to connect with their soul, their inner truth and then lead from there. To be truly authentic leaders, it requires that desire to really explore and know oneself. It ...
 
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show series
 
In this episode, Adriana talks about the ways COVID has changed the employee-employer relationship and the nature of engagement, the increased importance of the manager’s role in the hybrid workplace, and how innovation is the secret sauce to maximize engagement. As Chief People Officer, Adriana Bokel Herde is responsible for Pega’s people strategy…
 
Special Guest: Alex Edmans: Author of “Grow the Pie: How Great Companies Deliver Both Purpose and Profit” Purpose is one of the corporate buzzwords of 2020, with the politicians, the public, and even investors themselves calling on businesses to serve wider society. But it seems unrealistic to think about purpose in a pandemic when companies are st…
 
This is the final post in a series titled "Customer Experience IS Team Member Experience." Given the current challenges of attracting and retaining employees and the resulting impact of those challenges on customer experience delivery, this series has focused on engaging your employee base. Last week, I offered 10 evidence-based practices for drivi…
 
This is the second in a 5-part series. This week we continue to journey through key concepts found in my 10 leadership books and pick up our exploration of my book titled The Airbnb Way - 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging. Last week we touched on belonging, this week we highlight trust and in the wee…
 
"People want to be kind, caring, and helpful, but you have to create the environment to allow for that to happen." - Dr. James Doty How do you override your fight or flight response and train your brain to make better decisions? Why are negative thoughts stickier than positive ones? Why did Dr. James turn down $30 million when he was dead broke? Wh…
 
This is the first in a 5-part series. In late 2019 I released a book about Airbnb’s meteoric rise. It was titled The Airbnb Way - 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging. As you can imagine, the timing of The Airbnb Way wasn’t optimal, as Airbnb faced its share of challenges with dramatic decreases in trav…
 
In this episode, Dr. Sindhu Joseph talks about what to bring into the way and what to get out of the way, the uses and limits of artificial intelligence for engagement, the source of her childhood fascination with AI, what India taught her about engagement and customer service, and why Sindhu can’t fly – yet. Dr. Sindhu Joseph is the founder of Cog…
 
"We all have reservoirs of untapped potential to achieve extraordinary things, particularly when we can shift our mindset towards the positive and choose how to react in tough situations." - Colin O'Brady Why should we celebrate all successes (even those of our competitors)? How do you turn big dreams into reality? Why can't we experience the highs…
 
Special Guest: Ross Thornley: Author, Speaker and Podcast Host; Co-Founder & CEO, AQai – Adaptability Assessments & Coaching Entrepreneur and ‘AQ’ Pioneer and Author of Moonshot Innovation & AQ Decoded, Ross’s work is opening up new frontiers in HrTech and EdTech. Leveraging conversational AI and predictive analytics, his company’s platform enables…
 
In this episode, Dickson Tang talks about the 3Is of innovation, the new mindset demands on today’s leaders, the difference between engaging employees in Asia and the West and the use of asynchronous technologies to overcome this, the role of AI in the creative industries, his personalized leadership scorecard, his PPCO method, and making sure to l…
 
"The right thing to do is always the right thing. The people who do that — there's a reason those are the successful guys." - Paul Faust How do you network best at conferences? Why does Paul think voice communication is never going away? What is a “no zero” day? How can being a part of your community distinguish your practice? How did Paul end up p…
 
Special Guest: Pip Gwynn: Business Psychologist and Director at Insight HRC Ltd Pip Gwynn is a business psychologist and director at Insight HRC Ltd. Pip is an assessment specialist, using scientific and evidence-based approaches to understanding human behaviour in the workplace. This involves working with individuals, teams and organisations to un…
 
In this episode, Niven talks about the ways that leaders can inspire engagement and innovation even in the most conservative financial organizations, how snow melts at the edges, and how the feeling of being listened to is the same as the feeling of being loved. Niven Postma works as a strategy, leadership and culture consultant and facilitator for…
 
"It's so easy and quantifiable. You eliminate any type of excuse or entitlement, and you show up and do the work. That's seriously as simple as it can get. Everybody needs to stand up, look themselves in the mirror, and go, ‘Okay, I'm in this position in my life because of me. I need to take full accountability for where I am.’" - James Lawrence Wh…
 
This is the fifth post in a series titled "Customer Experience IS Team Member Experience." As this post's name implies, there are many best practices when it comes to increasing employee engagement (EE). For our purposes, I’ll stick with evidence-based approaches (those that show reliable and replicable results) featuring 10 employee engaging activ…
 
What is strategy and does it differ with the size and type of organization? Speaking of strategy, the size and type of an organization does not impact on the strategy it has. The difference is how long it takes to design and implement the strategy. Strategy is the way to get to the vision. It's the priorities and focus areas that an organization ma…
 
In this episode, Jeff shares his four pillars of engagement, why he thinks experience is a better framework than “service” or even “engagement,” how employees are also customers, and how to overcome the BTTWWADI syndrome. Jeff Tobe has been called "The Guru of Creative Thinking" by Insider Magazine, and readers of Convention & Meetings Magazine cho…
 
"Whatever it is in your life that you're most afraid to do, that causes you the most amount of anxiety — usually, that's the exact thing that you need to be doing." - Mark Manson Why can’t you create an algorithmic process for happiness? How does freedom require limitation? Why are the things you're willing to sacrifice more important than the thin…
 
Special Guest: James Anderson: CEO | Founder | Employee Engagement & People Analytics Advisor at Peachy Mondays The world is experiencing a transformational shift. The way we interact with one another and do business has fundamentally changed. The environment that we operate in, as well as the demands of our stakeholders, are evolving at pace, resu…
 
This is the fourth in a series titled "Customer Experience IS Team Member Experience." Generally, the benefits of a highly engaged workforce fall into two categories – increased financial performance and improved employee performance and well-being. Since employee engagement looks like the best thing since sliced bread, how do we increase it in our…
 
There's a growing body of knowledge that recognises the interconnectivity of the mind and body. Many people spend a lot of time in their own heads thinking rationally, logically in order to deliver results and be happy. What one misses out in this thinking is the whole other part they can utilise. Simply because they aren't conscious about it. It h…
 
In this episode, Coonoor shares with us the secrets of using improv in corporations and shows us a few specific improv techniques. She also talks about the time she taught improv at the Pentagon, and tells us how a pet elephant can improve our situation at work. Coonoor Behal honed her creative problem-solving skills during her years as a strategy …
 
"Most people are afraid of success because success is going to create distance. It's going to create distance from all the individuals around you. It is going to create distance between you and your family at times. And if you're not willing to pay the price, then you're not going to have what others may consider those ultimate wins." - Tim Grover …
 
Special Guest: Natasha Wallace: Founder and Chief Consciousness Officer The world is changing and the leadership that people require is too. Project Bright Spot is a research project that has helped to shine a light on the type of leadership which will drive performance in this new era of work. Natasha Wallace, founder and Chief Consciousness Offic…
 
This is the third in a series titled "Customer Experience IS Team Member Experience." As promised, this week we will look at how to best measure attitudinal and behavioral elements of employee engagement or EE. While many commercially available employee engagement metrics exist, I am a fan of the Gallup Q12. Next week, we’ll look at employee engage…
 
A key issue amongst corporate professionals is that of self-leadership. Often led by ego they swing erratically and miss out on leading themselves properly. If one is unable to lead self then, as a leader, how can one lead others? To lead oneself there has to be clarity in terms of what one wants. It starts with who are you and what kind of leader …
 
In this episode, Luke tells us about his experience using gamification and play to increase employee enjoyment and deliver far greater impact and success. Luke Jamieson is the founder and CEO of PLAYFULLi®. Named in the Top Global CX and EX thought leaders by Survey Sensum, Panviva, Thinkers360, Rise Global and Engati CX and has been featured in ma…
 
"You need to invest in yourself. There's no better investment you can have than your investment in yourself. I don't care about the stock market or real estate. You are in this profession. You are your most valuable resource." - Michael Cowen Why does Michael focus more on story than technique in trial? What’s the best way to only get the types of …
 
Special Guest: Michael Brennan: Co Founder and CEO of Stribe Michael Brennan is the co-founder and CEO of Stribe. Stribe helps organisations to listen to, engage and support their staff. Michael originally developed the world’s first reporting and safeguarding app for children and young people called tootoot. To date, tootoot has supported over 600…
 
I’ve spent considerable time talking about adaptivity and learning resilience. As such, I’m intrigued by the role of "vigor" and “absorption” in concepts of employee engagement. As you'll recall from my last installment, employee engagement or EE was conceptualized in 1990 but didn't gain research traction until approximately 2008. In that post, I …
 
People hold people accountable. Yet it's more of a checklist and not quality accountability. What does that mean? People try to show how effective a leader they are by being hard on the people they lead. Not realising they are never going to meet the goals of the strategic plan if people aren't buying in. People don't buy-in when they don't feel su…
 
In this episode, Delano talks about Kahlil Gibran and Einstein, why creative people run the world and how they can value themselves more, the challenges of instilling creativity in corporations, as well as some solutions and tricks for doing so successfully including teamwork, problem-solving, and the art of dissociation. He also shares with us abo…
 
"There's really three areas where there's always a winner and loser in today's society. You know, everybody gets a trophy, everybody gets recognition, except in three areas of life: politics, athletics, and courtroom law." - Brian Panish How Brian won the landmark case that put him on the map Why he left money on the table at the beginning of his c…
 
Special Guest: David Somerfleck: Enterprise Digital Marketing Specialist, Author, Small Business Marketing Expert David M. Somerfleck is a Digital Marketing Specialist with 25 years’ experience working for marketing and advertising agencies where he served as project manager, helping guide multi-million dollar brands toward increased profitability.…
 
This week’s guest is Shep Hyken. Shep is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with c…
 
This is the first post in a series titled "Customer Experience IS Team Member Experience." As much as I am a people person, I worry that some human-focused leaders and consultants veer a bit too far away from research and data when it comes to understanding team member and customer behaviors. Amid extreme staffing challenges, I have read and heard …
 
What's the correlation between high-performance sport and leadership in an organization? It's about being authentic and being yourself. Which translates as being honest and true with yourself. Related to that is the area of personal discipline around hard work, passion, drive and application. They all form the DNA. These can't be taught. However th…
 
In this episode, Shawn shares with us the secrets of putting the human at the center of everything he does, how to get large companies to authentically innovate, and most of all, why you need to be inspired by a cartoon to overcome your fear and kiss your dragons. Shawn Nason is the founder of Man On Fire & the Nason Group, which includes MOFI, the…
 
"If you are a plaintiff's lawyer, you've chosen to be different from that defense lawyer. So why be average? Go ahead and take the next step rather than trapping yourself. You are a type A personality forcing yourself into a type B world, and it doesn't work." - Mike Papantonio What values led to Mike's legendary career? How can you get involved in…
 
Special Guest: Tim Spiker: Founder of The Aperio and the ‘Who* Not What Principle’ Tim Spiker is the founder of The Aperio and the Who* Not What Principle, a profound research-based truth that has powered 15 years of leadership development success. Tim’s book, The Only Leaders Worth* Following, reveals that 77% of leadership effectiveness comes fro…
 
Niké Lapite is a senior communications professional with global experience in Change & HR communications, driving adoption of digital transformation, M&A and integration communications, brand storytelling and coaching senior leaders. Connect with Kate Isichei https://www.linkedin.com/in/kateisichei/ www.wheretolookcomms.co.uk…
 
Previously, I've unpacked the first six skills outlined in Professor W. Warner Burke's research-based model of learning agility, namely: Flexibility Speed Experimenting Performance Risk Interpersonal Risk Taking Collaborating In this installment, we’ll explore the final three skills presented in Dr. Burke's book, Learning Agility. Those skills are:…
 
In this episode, Jamie and Maddie talk about redefining engagement and culture, the challenges of returning to the office, the critical importance of metrics and measurement, and the value of technology in creating collaboration, transparency, inclusion, and innovation. Jamie Notter helps leaders create stronger cultures and upgrade their workplace…
 
"You're going to have a culture, no matter what. But it may be a bad culture if you're not the one creating it. " - Mark O'Mara Why is culture so important in your law firm? What can you do to build your organization's culture intentionally? Why do Kolbe and PRINT® scores give you and your team an edge? How can you utilize Kolbe & PRINT® scores bey…
 
Special Guest: Bretton Putter: CEO of CultureGene Bretton Putter is an expert in company culture development, consulted by companies and leaders worldwide on how to design, build and develop a strong, functional company culture. He is the CEO of CultureGene, a Culture Leadership Platform helping high-growth companies build strong, functional cultur…
 
This week’s guest is Christine McHugh, who brings her executive leadership experience to consult and coach on strategic planning, operations, culture and talent development within customer-centered service industries. Christine works with clients and companies at a pivotal moment—when they're ready for help and perspective from an experienced execu…
 
Risk can come in the form of stretch opportunities or interpersonal sharing. In all cases, we need to proactively leave our comfort zones to grow and spark innovation. Volunteering for a new assignment, increasing appropriate, personal disclosure, and reaching out to others for collaboration, all require a courageous stretch. Think of a project or …
 
In this episode, Themba talks about how HR and “Ways of Working” is like music, painting, cattle herding, village elder meetings, and warrior collectives, how much better work could be if, as with his son going to school, we went there more for the people than the job itself, and what both African and artificial intelligence have to offer toward em…
 
"The one secret that I have found: it's not brains. It's the willingness to work. Nobody that I know that is very successful has not been a hard worker." - John Morgan How do you get all the people in your organization working towards the same objective? What keeps John going even after achieving so much? How does he keep growing the biggest PI fir…
 
As Founder and Chief Executive Officer of uStudio Inc., Jen Grogono leads company vision and strategy for a new generation of media technologies for the enterprise, transforming employee communications and learning experiences with podcasts, on-demand video, and live streaming. In 2006, Grogono co-founded one of the industry's first multi-channel m…
 
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