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We all know that this pandemic has really shaken things up – on both a micro & macro scale. The industry has changed, but so has day-to-day. When your dog is your coworker, your bedroom is your office and the lines of what used to be your workday are now blurred more than ever, life and work have definitely changed. But have you changed with it in …
 
By now you’ve heard about the lawyer who was videoconferencing on zoom with a federal judge and couldn’t remove a cat filter. It was funny, embarrassing, and went viral. To his credit, he kept his composure. However, it has opened up an important conversation about web conferencing best practices, security, audio and video settings, and […] Written…
 
The pandemic has thrust virtual work into the spotlight. While for some it's no different than pre-pandemic work, for others it is a sea change in how they conduct business. It is showcasing the financial benefits and work-life perks of remote work. But, it is also laying bare the weaknesses in our solo/small firm practices and highlighting where w…
 
Did you know the World Health Organization has classified 'Burnout' as a health issue? Did you know that burnout is not based on the number of hours you work but the quality of those hours? Cynthia Sharp and Becky Howlett founded legalburnout.com, a resource to help solo and small firm practitioners navigate the emotional roadmap of solo/small firm…
 
Many solos don't know how to value and sell their law firm because most solos don't understand the value of what they've created even when they are no longer a part of the firm. Listen and learn how to value and sell your solo practice. Know how to create a succession plan. Written by Susan Cartier Liebel…
 
What's in a name? Everything. How do you build your brand with your solo/small firm name? What limitations are there for law firms? Many! This is a very interesting discussion and, as always, we have fun as we teach. Listen and learn. Written by Susan Cartier LiebelBởi Susan Cartier Liebel
 
2020 is proving quite the year and we're only in the 2nd Quarter! What we are experiencing now is unlike anything we have seen in our lifetimes. Yet, life must go on and so must your practice. But how do you practice in the age of pandemics? Jared and I discuss the changes, the modifications, both technical and emotional. How do you pivot your mark…
 
Jarred and I have recorded five free guest lectures covering the vast topic of What Clients Want: Managing Legal Consumer Expectations in 2019-2020. It is nearly five hours of us discussing in depth how to be successful. Here is Part 5. Listen and learn. Written by Susan Cartier LiebelBởi Susan Cartier Liebel
 
Jarred and I have recorded six free guest lectures covering the vast topic of What Clients Want: Managing Legal Consumer Expectations in 2019-2020. Here is the 4th installation. Listen and learn. Written by Susan Cartier LiebelBởi Susan Cartier Liebel
 
Jarred and I have recorded five free guest lectures covering the vast topic of What (Clients) Want: Managing Legal Consumer Expectations in 2019-2020. This is a great 6 part lecture series. enjoy Part 3 - Listen and Learn. Written by Susan Cartier LiebelBởi Susan Cartier Liebel
 
(You can listen to Part 1 here.) Jarred and I have recorded five free guest lectures covering the vast topic of What (Clients) Want: Managing Legal Consumer Expectations in 2019-2020. It is nearly five hours of us discussing in depth: How Legal Consumers Find Law Firms What Legal Consumers Want Marketing Requirements for a Modern Law Firm […] Writt…
 
Jarred and I have recorded five free guest lectures covering the vast topic of What (Clients) Want: Managing Legal Consumer Expectations in 2019-2020. It is nearly five hours of us discussing in depth: How Legal Consumers Find Law Firms What Legal Consumers Want Marketing Requirements for a Modern Law Firm Intake Procedures/Forms How Modern Law […]…
 
There is a rhythm to growing a solo/small firm practice. Usually, around year three you finally feel comfortable and then it happens. You are swamped and you realize you need to grow. You are in a bit of a crisis. Listen and learn and we will share how to navigate the inevitable growing pains, not just in year three, but every other growth spurt yo…
 
Today Jared and I discuss the multi-millions being invested in legal technology, all of which is aimed to change the practice of law. How does this investment impact your practice? Is the tail wagging the dog? Are investors telling you how to practice based upon the technology they create? Listen and then share your thoughts. Written by Susan Carti…
 
Do you want to start a solo practice in a rural America? Do you want to learn how to be successful, understand the way to do it right?Who better to present a jam-packed guest lecture on this subject than Gary Bauer, lawyer and Chairman of the General Practice Solo Concentration for twenty years at WMU Cooley Law School. Gary feels very strongly the…
 
Technology competence and compliance are more important than ever today and new rules have been put into place which you must observe. Who better to discuss how to fulfill your obligations than Jarred Correia. Listen and learn as we talk about the challenges and the solutions to this 21st century mandate for successful practice. Written by Susan Ca…
 
Going solo with intention and doing it the right way is going solo by design. Who better to present a jam-packed guest lecture on this subject than Gary Bauer, lawyer and Chairman of the General Practice Solo Concentration for twenty years at WMU Cooley Law School. Gary and I are kindred spirits. His information is purposeful, thoughtful and comple…
 
We welcome back Cynthia Sharp, ABA/GP Solo Rock Star for her third and final podcast on The 6 Steps to Client Mastery which now walks us through the processes (and soft skills) necessary to handle difficult clients, get your fees, conclude the matter and turn your happy clients into lifetime referral sources. This is not to be missed. Written by Su…
 
Our series of guest lectures with ABA/GP Solo Rockstars continues and the inimitable Cynthia Sharp continues sharing her brilliant 6 steps to client mastery. And she is THE master in combining those intangible soft skills with the critical processes needed for guaranteeing a uniform and successful relationship with your clients. Attorney Sharp deta…
 
While not too much in the main stream media, there is a grass roots movement of on line lawyer communities unaffiliated with traditional legal organizations. I bet you belong to one and don't even realize you are part of a movement! Why is this happening and where are they congregating online? Should you belong to one? Listen and learn. Written by …
 
And so begins our series of guest lectures with ABA/GP Solo Rockstars. First up is the inimitable Cynthia Sharp sharing her brilliant 6 steps to client mastery. And she is THE master in combining those intangible soft skills with the critical processes needed for guaranteeing a uniform and successful relationship with your clients. Attorney Sharp d…
 
Listen and learn about what potential clients and current clients are really looking for when they reach out to a lawyer for the first and every time thereafter. If you don't know what they want you can be losing business you never even knew you were losing; losing clients you never realized were vulnerable to leaving. I promise it is 43 minutes ve…
 
What is so different in starting a law firm in 2018 vs 2008? There are so many differences: not just in technology but the economy, marketing and financial management. Join us in this very interesting discussion. Listen and learn. Written by Susan Cartier LiebelBởi Susan Cartier Liebel
 
How do you onboard modern clients in the 21st Century? In today's podcast you will learn about what clients value. Do they want speed, responsiveness, mobile access? Do they want intake options such as online forms, chatbots, text messaging? How do you create and respond to the client's journey from finding you through resolution? You'll learn all …
 
We ask the single most important question - can lawyers fail and survive and go on to thrive? Our position, failure is not a bad thing. What matters is what you do after your failure. Listen and learn. Written by Susan Cartier LiebelBởi Susan Cartier Liebel
 
While recorded over the summer, the sentiment remains the same over any stretch of downtime. It is great to plan soft relaunches of your firm during slow periods. Soft relaunches can include the announcement of a new employee, new website design, rebranding, any number of changes in your firm that give you a new marketing opportunity. So, listen an…
 
In an ever-expanding pool of Legal Technology Solutions, how do you pick the right technology for your solo/small firm? How do you address the mandatory need for cybersecurity to prevent hacking and protect your clients' data? How do you protect your livelihood in a catastrophe? Chelsey's knowledge will leave you a little breathless. Listen to this…
 
If you've wanted to create a virtual law practice, or 'virtualize' your law practice incrementally, this is the guest lecture for you. Learn how to get started (and the rationale why) in this nearly hour long podcast filled with invaluable information. Written by Susan Cartier LiebelBởi Susan Cartier Liebel
 
You know you need to transition over to more automation in your practice. You read the benefits. Lawyers you know can't say enough about the time-savings. You watch them accessing their entire office from their smartphone with a tinge of jealousy but you can't seem to move off the mark. Now you've got the added pressure of the clients demanding it,…
 
What if you had to market your law firm without using any money? Literally: no money, at all. It turns out that you can develop a vibrant marketing plan without spending one cent. This guest lecture you will learn practical marketing tactics that you’ll be able to employ. Join us as we lay out specific networking and content marketing strategies to…
 
In the late 90's and definitely into the 21st century, the law firm fee structure is morphing and changing under tremendous pressure from clients and the economy. But where do new solos (and some not-so-new) lawyers go to learn about the what fee structures are out there? Jared and I discuss the pressures and those very fee structures. Join us! Wri…
 
Have you ever been grieved? The odds are you will. You've planned for the actual process of addressing the grievance, maybe. But odds are you've not planned for the emotions of being grieved and how it will impact you moving forward. Join us as we talk more in depth about the root of the emotions surrounding a grievance, how it can negatively impac…
 
How important is content marketing? It's actually incredibly important in today's marketing environment for new (and seasoned lawyers). Join us as we discuss what content marketing is, why it's important, what are the fastest, easiest, and cheapest ways to get good quality content into the universe, and what you should be writing about. As always, …
 
How do we stop worrying about money? In this guest lecture we focus on the particular emotional issues of solos and their relationship to money, those who are out on their own without a steady paycheck. There is also a psychology about money which is fascinating, how we live in judgment of others and how it impacts our actions and emotions day-to-d…
 
When are you most vulnerable to a malpractice claim, when are you least? What are the ugly malpractice monsters are rearing their heads going forward? Are you safer as a a newbie or a more seasoned professional? The answers may surprise you. But most importantly, they'll inform you to help you with your practice going forward. Join Jared and I as w…
 
Today, psychotherapist and JD, Karen Caffrey and I take a deeper dive into understanding the psychological ramifications of not taking a vacation (meaning rest) and our own inability to even recognize we need it which compounds the harm. Join us for this highly informative adventure and maybe you'll come out resolving to take some much needed time …
 
Nearly 40% of all high-achieving people experience an observable phenomenon called ‘Imposter Syndrome’ - that feeling that you are a fraud, that you’ve fooled the world into believing you are capable and knowledgeable. And most people have experienced moments of this. This lecture is a more in-depth, companion piece to the blog post: Are You Suffer…
 
Nicole Black is the tech evangelist for MyCase. But long before she enjoyed her new position, she was a tech geek and advocate for tech in the legal space. The 21st legal consumer is different and their client service expectations are very different. If you don't know how to reach them, they are going to move on to the lawyer who does. Today, Nicol…
 
Society as a whole encourages suppression of feelings. The legal profession, as a micro-culture, further encourages lawyers to suppress their feelings. What happens when feelings are suppressed to such a degree? This is a very powerful 32 minutes. We discuss lawyers and how they deal with (and don’t deal with) feelings in the practice of law. […] W…
 
Isolation will literally kill you. Yet many lawyers don't even realize they are isolated. They also don't realize there are many forms of isolation that are insidious and destructive. There is professional, personal and social isolation and you may not even understand you are isolated. Isolation is a mental health risk. Today we dig in to raise awa…
 
There is so much technology out there which can improve your practice. However, what are the major technologies you should be investing in and why? Jared and I talk about two types of technologies in this podcast: document automation and assembly software and case management software, not just a recitation of how they can improve […] Written by Sus…
 
Amazon transformed the retail industry by networking small businesses together. It eventually replaced the individuality of each small business with it's own 'brand', Amazon. Eventually, small businesses were able to reduce their overhead further by cutting out their physical real estate, cutting employees and simply marketing and selling their goo…
 
Do you think a signed retainer agreement is the beginning or end of your marketing to gain a client? The beginning or end of the 'sale'? Today we talk about the reality that once a client retains you it is just the beginning of the sales 're-cycle' - the continuing process of re-affirmations that the client made the right choice in selecting you as…
 
Debra says she's always felt like Paul Revere trying to make lawyers understand what is transforming the law profession but it's been challenging. In this guest lecture she share her thoughts on the subject and how you can survive commoditization. Listen and learn. Written by Susan Cartier LiebelBởi Susan Cartier Liebel
 
Christina Burns is the Director of Client Happiness at Ruby Receptionists. Ruby's understanding of customer service is so deep, their results so stellar, it is why this company is growing by leaps and bounds and you will only find they receive glowing reviews. Christina understands, and Ruby Receptionists lives and breathes, customer service. They …
 
Today we have a highly informative guest lecture with the Vice President of Marketing and Communications at Smokeball, one of our partners in helping you build your solo/small firm practice. Our conversation focuses on change, fear of change, and how to get through the process of change in order to reap the rewards on the other side. It includes as…
 
Becoming a solo and building a solo/small firm practice is a different journey for everyone. However, Scott O'Sullivan, a personal injury lawyer in Colorado and also faculty at Solo Practice University, has graciously shared how he has grown his practice from a one man shop in a shared space to a 10 person firm and owning his own office building in…
 
Do you understand the financial power of building lawyer networks for referrals? Do you understand the importance of being a traffic hub for business, even legal matters you don't handle? Do you know how to talk with other professionals to garner referrals? Referrals for many lawyers are their lifeblood, a way to keep the pipeline filled with clien…
 
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