))
Unlock the power of values-driven leadership with hosts Ed Howie and Darryl Zavodny. In each episode, they dive into how kindness, intentional service, and purpose can fuel long-term, 7-figure business success. With real stories, practical insights, and inspiring conversations, The Wonder of WOOO offers a fresh approach to thriving in today’s fast-paced world—where deeper connections create lasting results. Tune in and discover a more fulfilling way to grow your business!
…
continue reading
In this episode, we take a moment to pause and reflect on how we can approach the day with a fresh perspective. By exploring examples of stewardship, we introduce a mindset that can help ease pressure and anxiety, offering a more balanced and positive outlook for your daily life.Bởi Ed Howie & Darryl Zavodny
…
continue reading
1
Ep 7: ‘It’s Not About The Pickles’ - Your Credo To Dig Deeper Into Customer Complaints
24:16
24:16
Nghe Sau
Nghe Sau
Danh sách
Thích
Đã thích
24:16
Within Chick-fil-A, Darryl has had countless experiences where guests have what appears to be disproportionate anger to an an offense (ex. pickles on a sandwich). Curiosity and care have been a panacea to this and have enabled him to WOOO better over timeBởi Ed Howie & Darryl Zavodny
…
continue reading
1
Ep 6: What You Can Learn From The Airline Industry About Picking Your Favorites
25:09
25:09
Nghe Sau
Nghe Sau
Danh sách
Thích
Đã thích
25:09
Not all customers are created equally. It’s important to be able to identify the segments of your customer base and treat EACH of them with an appropriate WOOO response.Bởi Ed Howie & Darryl Zavodny
…
continue reading
1
Ep 5: Flossing and Compound Interest. They're Not Fun but Can Help Retain Profits
22:39
22:39
Nghe Sau
Nghe Sau
Danh sách
Thích
Đã thích
22:39
Let’s call it what it is… Compound interest feels an awful lot like flossing -I should do it but it feels lame. Plus there’s not a direct consequence TODAY if I don’t. This episode explains why it matters over time.Bởi Ed Howie & Darryl Zavodny
…
continue reading
1
Ep 4: All Magic Starts With The Customer
23:25
23:25
Nghe Sau
Nghe Sau
Danh sách
Thích
Đã thích
23:25
This episode might seem banal but it is critical to underscore that the first O of WOOO is “others”… it starts with them… we dare not forget thatBởi Ed Howie & Darryl Zavodny
…
continue reading
1
Ep 1: What Is WOOO & What Does It Do For Me & My Business?
23:58
23:58
Nghe Sau
Nghe Sau
Danh sách
Thích
Đã thích
23:58
This episode creates the problem… Any “brand” is sustained or tarnished by experiences over time and WOOO is the answer.Bởi Ed Howie & Darryl Zavodny
…
continue reading
1
Ep 2: Is Your Brand More Than A Logo?
23:00
23:00
Nghe Sau
Nghe Sau
Danh sách
Thích
Đã thích
23:00
This episode provides WOOO as the answer to the brand problem (above) by suggesting that intentionality, over time, winsBởi Ed Howie & Darryl Zavodny
…
continue reading
1
Ep 3: Importance Of Intentional, Consistent Human Service In Chick-Fil-A That Applies To Any Business
24:09
24:09
Nghe Sau
Nghe Sau
Danh sách
Thích
Đã thích
24:09
Drawing from Ed's experience at Chick-fil-A and H-E-B, they emphasize the importance of building strong customer relationships and consistently delivering exceptional experiences. The core message: focus on delighting current customers, not just acquiring new ones.Bởi Ed Howie & Darryl Zavodny
…
continue reading
