News, views, features and commentary about the automotive repair and service industry in Canada.
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ASW Conversations: Your Top Right to Repair Advocate, Emily Holtby
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On the job for a few short months, Emily Holtby has been thrown into the fire. AIA Canada’s new vice president of government relations joins the aftermarket at a critical juncture: Getting right to repair for the automotive aftermarket front and centre of Canada’s politicians. During her first visit to AAPEX, she sat down to talk about her journey …
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ASW Conversations: Going Local and International with J.F. Champagne
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At a global event, J.F. Champagne, president and CEO of AIA Canada, was also thinking local. While Automotive Aftermarket Industry Week in Las Vegas is highlighted by AAPEX and the SEMA Show, it was important for Champagne to connect with his global partners on challenges that continue to hit the auto care sector. But in a sit down conversation dur…
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Enhanced Media: More from the 2024 Jobber of the Year Winner, Shannon Black
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Tune into the Enhanced Media portion of the November issue of Jobber News to hear more from Shannon Black, manager of Motorcade’s St. Catharines, Ont. branch and winner of the 2024 Jobber of the Year Award. Support the showBởi Peter Bulmer
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ASW Conversations: Growing EV Service with Eccles Auto
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Electric vehicles are increasingly growing on Canadian roads, meaning there’s more of a chance an EV owner will come through your doors looking for service. Scott and Bruce Eccles at Eccles Auto Service in Dundas, Ontario, have been growing their EV services over the last few years. They share how they grew this part of the business, found training…
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ASW Conversations: Porsches to Pastries — How Nhu Nguyen is Supporting Men’s Health
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Movember is a time to raise awareness for men’s health and Nhu Nguyen, a classic Porsche technician, has dedicated herself to the cause. What started as baking cookies to raise money has grown into an event called “Nhuvember” — a fundraising event benefiting Movember, sponsored by Canaweld. In this episode of ASW Conversations, we chat with Nhu abo…
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ASW Conversations: On a Journey of Growth, with Nick Brunet
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After a year at the helm, we catch up with Nick Brunet, president of Bestbuy Distributors. He joined the company after a stint outside the aftermarket but spent years before that with 3M. He’s no stranger to the aftermarket and is now taking on the challenge to growing Bestbuy’s place in the market. The distributor’s shareholder base has grown over…
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ASW Conversations: Generational Divides in Auto Care, with Jeff O’Hara
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The priorities of those working in the automotive aftermarket vary widely by generation, according to the Defining Culture Survey, put out by the Modern Industry eXpertise (MiX) Council, part of MEMA Aftermarket Suppliers. Just what do these generations value — and what do they have in common? MiX chair Jeff O’Hara chats about what the survey found…
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ASW Conversations: Hanging His Own Shingle, with Rui Silvestre
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Rui Silvestre has been a technician for a long time. But things change. Due to circumstances beyond his control, his home at Master Mechanic High Park had to close down. Silvestre knew he wanted to open up his own shop — and he finally did on August 1. Join us for a conversation about how he got there, moving from tech to owner, and what it’s like …
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ASW Conversations: A Place for the Industry’s Young Pros, with Kari Hann
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Host Adam Malik is joined by Kari Hann. By day, she’s the marketing and digital communications manager at Specialty Sales & Marketing, but Kari is also the chair of the Young Professionals in the Auto Care Sector (YPA). They talk about the importance of the YPA, what its goals are, why young professionals should join, why employers should encourage…
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ASW Conversations: A Lifetime of Automotive Enthusiasm with Virushin Vepulan
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Virushin Vepulan from eBay Motors joins host Peter Bulmer to discuss his lifelong passion for cars. He began tinkering with vehicles alongside his father from a young age, modifying them on a budget. He reflects on the importance of basic maintenance ahead of flashy upgrades and how online marketplaces like eBay have helped keep older vehicles runn…
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ASW Conversations: Repair Roadblocks, with Scott and Michael Waddle
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If you’re trying to repair a Mercedes-Benz vehicle in the aftermarket, chances are you’re out of luck. Michael Waddle, a technician in his father Scott’s shop, Precision Auto Service in Langley, B.C., is fed up with being roadblocked by the automaker when attempting to repair their vehicles. He’s gone straight to Mercedes-Benz and feels their solut…
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ASW Conversations: Shop Owners on the Importance of Training
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From Worldpac STX in Nashville, two Canadian shop owners talk about why they made the trip, why training is so important for them, the challenges they’re facing in their shop today and more. Support the show
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ASW Conversations: Closing Time with Josie Candito
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Master Mechanic High Park is no more. With the landowner having decided to turn the space into condos, owner Josie Candito has now closed her doors, ending her 25-year run in west Toronto. She speaks with host Adam Malik about her memories, why she’s proud of the work she did, pushed for greater respect for technicians and gave advice to her fellow…
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ASW Conversations: Bruce Eccles, Shop Owner Turned Author
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What does a semi-retired shop owner do when coming upon a milestone? They write a book. With Eccles Auto Service reaching 40 years in business, Bruce Eccles decided to reflect on his time in the business. He joins host Adam Malik to talk about his first book, Don’t Look Back, Look Ahead: 40 Years of Business and Life’s Unexpected Road. Support the …
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ASW Conversations: AutoShow Insights — Stellantis Canada
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Host Adam Malik talks to Brad Horn from Stellantis Canada about EV goals, concerns and more at the Canadian International AutoShow. Support the showBởi Peter Bulmer
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ASW Conversations: Aftermarket labour challenges with Alana Baker of AIA Canada
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Alana Baker, vice president of government relations and research at AIA Canada, joined Auto Service World Conversations to speak about the group’s Labour Market Report. It found that the labour gap is expected to worsen in the coming years, exacerbated by the growing trend towards vehicle electrification. Baker joins host Adam Malik to speak about …
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ASW Conversations: AutoShow Insights — Chevrolet Canada
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Host Adam Malik talks to Holly Broome from Chevrolet about their role in vehicle electrification and more at the Canadian International AutoShow. Support the showBởi Peter Bulmer
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ASW Conversations: AutoShow Insights — Ford Canada
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Host Adam Malik talks to Alexa Desjardins from Ford about transitioning consumers to EVs and more at the Canadian International AutoShow. Support the showBởi Peter Bulmer
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ASW Conversations: Celebrating 50 years of Lordco
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Lordco is marking 50 years in 2024 and the celebrations were highlighted at its annual trade show in Vancouver in April. Host Adam Malik speaks with Sarah Durant, VP of Marketing, Candace Gottschalk, VP of HR, and Marlyn Coates, president, about this year’s show and what 50 years means to them. Support the show…
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Enhanced Media: AIA Canada Incoming Chair, Ryan Bruno, Jobber News, March 2024
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Jobber News editor Adam Malik sits down with Ryan Bruno to talk about his role as chair of AIA Canada. His one-year term will officially begin in April following the association’s AGM. You can read the interview in the March issue of Jobber News and hear more of his thoughts in this special enhanced media segment. Support the show…
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ASW Conversations: AutoShow Insights — Volvo Canada
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Host Adam Malik talks to Matt Girgis from Volvo about its plans for electrification and more at the Canadian International AutoShow. Support the showBởi Peter Bulmer
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ASW Conversations: How Automakers Will Tackle EV Education
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Host Adam Malik speaks to representatives from Ford, Stellantis, Chevrolet, and Volvo about the importance of educating consumers in the transition to electric vehicles. Support the showBởi Peter Bulmer
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ASW Conversations: Canadian M&A — The Vast-O’Reilly deal and more
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Host Adam Malik chats with Kumar Saha, U.S. vice president and Canadian managing director of global automotive data firm Eucon, about the Vast-Auto and O’Reilly Automotive deal, what it means for the Canadian aftermarket today and the industry going forward. Support the showBởi Peter Bulmer
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Enhanced Media: How Darryl Croft is helping the EV Transiton, EV World, Winter 2023
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Listen in as Darryl Croft, president of the Electric Vehicle Network and co-owner and vice president of OK Tire (Etobicoke), and Mavrene Brooks, EV consultant at the Electric Vehicle Network, talk about why the network started, how they help consumers get more comfortable with EVs, how they help answer questions from skeptical customers and the fir…
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Enhanced Media: More insights from the 2023 Shop of the Year, CARS, December 2023
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Hear more expertise from Mike Howard, manager of garage operations at Art Turney’s Garage, the winner of the 2023 Shop of the Year. He touches on challenges around training, the importance of a clean shop and advice for his shop peers. Support the showBởi Peter Bulmer
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ASW Conversations: Right to Repair and the State of the Industry with Bill Hanvey
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Bill Hanvey joins Adam Malik for their annual chat at AAPEX on the state of the auto care sector, plus major movement on right to repair Support the showBởi Peter Bulmer
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Enhanced Media: More from the 2023 Jobber of the Year Winner, Jobber News, November 2023
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Here’s more from this year’s Jobber of the Year Winner, Chieftain Auto Parts and its co-owners, the brother and sister team of Trevor Heizne and Jayne Kelly. They discuss the importance of inventory, having good relationships with suppliers and future opportunities. Read more in the November issue of Jobber News and find the expanded feature on aut…
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ASW Conversations: Navigating the Cost Gap on Tesla and Non-Tesla EV Collision Repairs with Kevin Fitzpatrick
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Host Peter Bulmer and Kevin Fitzpatrick of Opus IVS discuss future concerns facing the EV industry, including the cost of repairs, ease of access to parts, and keeping up with technological innovations. Support the showBởi Peter Bulmer
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Enhanced Media: EVs and ‘Negative Hyperbole’, EV World, Fall 2023
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Here’s more from Adam Malik’s chat with James Carter, principal consultant at Vision Mobility. Carter talks about the “negative hyperbole” around electric vehicles and some people’s desire to dismiss them for a variety of reasons. Support the showBởi Peter Bulmer
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ASW Conversations: Want to Retire? What to do With Your Shop with Matt DiFrancesco
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Automotive repair shop owners skew towards the older age group — and if you’re reading this, you’re probably one of them. So how do you retire and set your shop up for a proper exit? Matt DiFrancesco, principal and financial technician for automotive repair professionals at High Lift Financials, chats with Peter Bulmer in this episode of ASW Conver…
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ASW Conversations: What About Hydrogen? with Brent Hartman
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Hydrogen has an important role to play in our journey toward decarbonization, especially in the freight and transportation sectors. Brent Hartman, director of standards in the fuels and transportation at CSA Group, joins publisher Peter Bulmer in this episode of Auto Service World Conversations to talk about the use of hydrogen as an alternative fu…
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Enhanced Media: Diving into the Annual Jobber Survey, CARS, June 2023
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Get ready to explore key takeaways from the results of the 2023 Annual Jobber Survey from CARS. Your host and managing editor, Adam Malik, dives into the top concerns jobbers have with the way some shops operate their businesses, how that conflicts with views from the shop owner side, and then highlights other findings that couldn’t fit into the ma…
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Enhanced Media: Other Takeaways From the Annual Shop Survey, Jobber News, May 2023
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Managing editor Adam Malik takes a deeper dive into the results of the Jobber News Annual Shop Survey. While touching on the big change in relationships, he explores how many jobbers stores they want to deal with, their concerns around quality and what they want from their jobber. Support the showBởi Peter Bulmer
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Enhanced Media: The business decision of EVs, EV World, Spring 2023
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Adam Malik interviews Kevin FitzPatrick, the senior vicepresident of North America operations with Opus IVS, which provides diagnostics, programming, and live repair guidance. He expands on our conversation regarding EVs and the importance of the automotive aftermarket to get moving on technology sooner than later. Support the show…
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Enhanced Media: ADAS’s important role, CARS, April 2023
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Adam Malik brings more of his discussion with Liz Perkins of the L1 Auto Group about the importance of doing proper calibration on ADAS and her passion for this topic. Support the showBởi Peter Bulmer
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ASW Conversations: How are OEs educating consumers about EVs?
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Managing Editor Adam Malik talks to leaders at the Canadian International Auto Show about aftermarket concerns for EV innovations. Support the showBởi Peter Bulmer
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Enhanced Media: AIA Canada Incoming Chair, Jobber News, March 2023
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Listen to AIA Canada’s incoming chair Shannon Spano expand on her thoughts around DEI, mentorship and how she sees AIA Canada helping the aftermarket going forward. Support the showBởi Peter Bulmer
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PAID: ASW Conversations: The Straight Pipes x eBay Motors
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The Straight Pipes join host Peter Bulmer to talk about how they partnered with eBay Motors in a recent project to build out a Corvette. Support the showBởi Peter Bulmer
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ASW Conversations: Addressing Parts Fraud in the Aftermarket
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Peter Bulmer hosts a roundtable conversation with Ben Brucado, VP of Engagement at AASA, Ryan Kooiman, Director of Training at SMP, and Michael Campana, Senior Manager of QA at Dorman Products to talk about their efforts in spreading awareness of parts fraud in the automotive aftermarket. Support the show…
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ASW Conversations: Innovations in EV Charging with James Fraser
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Host Peter Bulmer discusses innovations and roadblocks in EV vehicle charging with James Fraser of the Electrical Safety Authority. Visit esasafe.com to learn more. Support the showBởi Peter Bulmer
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ASW Conversations: AAPEX 2022, Catching Up with Bill Hanvey
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Cars Magazine and Jobber News editor Adam Malik catches up with Bill Hanvey, head of the Auto Care Association to discuss the challenges the automotive aftermarket is facing, Right to Repair, and what's on the horizon for 2023. Support the showBởi Peter Bulmer
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ASW Conversations: Cybersecurity in Autonomous Vehicles with Peter Watkins
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Host Peter Bulmer discusses cybersecurity concerns and innovations in autonomous Vehicles with Peter Watkins of QA Consultants. Support the showBởi Peter Bulmer
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ASW Conversations: J.D. Power Annual Outlook Report with J.D. Ney
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Peter Bulmer interviews J.D. Ney of J.D. Power & Associates about their Annual Report findings for 2022. Support the showBởi Peter Bulmer
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ASW Conversations: Innovating How Tires Are Sold with George Silagadze
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Peter Bulmer talks with George Silagadze about how his company, Tire Connect, has changed the tire sales game. Visit https://www.tireconnect.ca/ to learn more Support the showBởi Peter Bulmer
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ASW Conversations: Preparing for an EV-Driven Future with Wouter Witvoet
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Host Peter Bulmer talks with Wouter Witvoet of EVT Group about EV technology and how current energy and supply chain trends are shaping its future. Support the showBởi Peter Bulmer
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ASW Conversations: 2023 Supply Chain Outlook with Tom Cook, Part 2
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Peter Bulmer continues his conversation with Tom Cook of Blue Tiger International about supply chain strains, what's driving them, and what that means for 2023 and beyond. Support the showBởi Peter Bulmer
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ASW Conversations: 2023 Supply Chain Outlook with Tom Cook, Part 1
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Peter Bulmer talks with Tom Cook of Blue Tiger International about supply chain strains, what's driving them, and what that means for 2023 and beyond. Support the showBởi Peter Bulmer
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PAID: ASW Conversations: Restoring the Historic Fossmobile
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Peter Bulmer talks with Ron Foss about his mission to restore his grandfather's historic invention, the Fossmobile, with the help of eBay Motors. Support the showBởi Peter Bulmer
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Enhanced Media: Annual Jobber Survey, CARS, June 2022
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Publisher Peter Bulmer and managing editor Adam Malik discuss some of the findings of the Annual Jobber Survey where jobbers gave their thoughts on shop business. Support the showBởi Peter Bulmer
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PAID: ASW Conversations: Enhancing Your Ride
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PAID: ASW Conversations: Enhancing Your Ride by Peter Bulmer Support the showBởi Peter Bulmer
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