LIP Service for Contractors is the Home Service Industry's podcast about Leadership, Innovation and People. Let's grow your business.
Welcome to another episode of Lip Service for Contractors. Customers can sometimes be wrong and sometimes right, regardless, customer complaints are a nightmare for any business. This is why we bring you this 101 guide to teach you exactly how to deal with customer complaints. Handling Customer Complaints Over the Phone Think about the customer jou…
The LIP Service crew talks about building a team.
The LIP Service crew talks about the blame game
The LIP Service crew talks about employee's transitioning.
The LIP Service crew talks about what to do when your employees leave..
The LIP Service crew talks about how you can thrive during the off season.
The LIP Service crew talks about abundance vs scarcity
The LIP Service crew talk about micromanagement.
The LIP Service Crew chat with Stephen Dale of Power Selling Pros about getting your company training programs right!
The LIP Service crew discuss the four types of employees that work in every company... Which on are you?
The LIP Service team sits down with Booked, the night answering service, to learn more about what they offer and how they got here.
The LIP Service Crew, all of whom own TRAINING COMPANIES, discuss the brutal truth about outsourcing your training v. doing it in-house...
The LIP Service for Contractors crew talks with Mark Artherstone of The Wrench Group to talk about tech training and incentivizing your people.
The LIP Service Crew talk to the team at Service First Financial about how Contractors should approach financing.
The LIP Service Crew talk with Mike from Any Hour Services about his amazing experience in the Trades...
The LIP Service Crew chat with Andrew of Best PostCards on direct mail for Contractors.
The LIP Service Crew makes it simple to interview for A-Players.
Do you have what it takes?
The H.R. Guy sits down with the LIP Service team to talk about structuring your Home Service Business's pay plans.
The LIP Service Crew predicts what will happen to the trades in 2022.
Ready to hear the master of the Contractor Mindset reveal his secrets? Listen in...
Can it really be as simple as... IGNORING everyone else?
Ellen Rohr is a bestselling author, speaker and leader of the successful Zoom Drain franchises. If you want to learn how to build wealth in this industry, she's the person to learn from.
Brigham & Laura have a deep conversation about what it's like to be poor...
The LIP Service Crewdives into the heated topic of paying your Technicians by hour or by performance.
The LIP Service crew have a conversation with Rick Hutcherson about what makes a good comfort consultant. Rick Hutcherson is one of the most motivating speakers in the HVAC/plumbing industry. Rick makes learning exciting and gives real-time ideas, plans and tools to make game changing results immediately. You will leave motivated to change and impl…
Private equity groups are purchasing HVAC and Plumbing Contractors all over the country - should you be on notice?
The LIP Service Crew explains how you should respond to distributor price increases and equipment shortages.
A topic almost NO ONE address in the Trades.
Brigham & Laura dissect Brigham's "deep thinking" leadership style.
The LIP Service Crew give their honest, unfiltered opinions of HVAC leasing programs.
Zac & Josh give an EPIC rift on being different in your contracting business.
The $100 Million Contractor, The Confused Millennial and the rest of the LIP Service Crew debate working from home or from the office - and how.
The LIP Service Crew helps you understand the barriers you'll face in growing your Service Business at ALL levels and how to overcome them.
The LIP Service crew explore how to handle Technicians doing side jobs.
Listen in while the LIP Service Crew describe their biggest business blunders in more than ten years of experience.
Brigham and Laura have a riveting conversation about the customer service mindset of today's successful contractors.
Laura and Brigham explore how contractors can make the most of getting back to seeing people in-person at events and trade shows!
The LIP Service crew warn of the perils of relying too heavily on just one man or woman to grow the business....
Zac & Josh chat about how Home Service Contractors can use Content Marketing to grow their business.
The LIP Service Crew explain how to make more profit, even if your revenue doesn't change.
Finding what works and what doesn't in your business is difficult. But after you listen to this episode of LIP Service, you'll have a better understanding of how to test to find what works for you.
The LIP Service provide a super simple 4-part framework for how to launch new ideas in your business.
When you learn the 20-hour work week method for outsourcing work (especially robotic, repeatable work) to lower-cost labor and technology, your business and life will change forever.
Josh Kelly, the $150 Million Contractor has a conversation with Zac, The Confused Millennial, about his leadership philosophy and style.
The LIP Service Crew dive into the topic of QUITTING. How to know if it's right for you, how to move on, and more importantly, how to persevere.
Josh Kelly & Brigham Dickinson explain how to respond when it feels like your best people are holding your business hostage.
The LIP Service Crew go into detail about different methods you can use to set and achieve goals.
The LIP Service Crew go into detail about the REAL job of a business owner.
LIP Service Crew goes into detail on how to motivate YOUR team.