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Own the Outcome dives deep into the real stories of resilience and triumph that arise from the depths of failure. Join Tyler Deveraux on a journey of inspiration, growth, and authentic conversation. Within every stumble lies a valuable lesson, a chance for transformation, and a path towards success. Each episode features compelling stories from a diverse range of guests, from entrepreneurs and artists to everyday heroes—all sharing one thing in common: their ability to turn adversity into an ...
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Love & The Outcome Podcast

Love & The Outcome

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Hey this is Jodi and Chris from Love & The Outcome, welcome to our podcast! We’re a married couple who rock out together, we're parents of Milo and Ziggy, and we're following Jesus as best as we can. This podcast will take you on our journey covering family, spirituality, wellness, and of course music. Our life is a road trip, our mess is our message... we’re happy to invite you into it!
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The Outcome Is Income

The Outcome Is Income

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Unlocking Entrepreneurial Success: Join Saif Derzi, Rhys Booth, and industry experts as they delve into the challenges encountered by ambitious founders on their journey to building and expanding thriving businesses. This dynamic podcast is a treasure trove of invaluable wisdom, revealing the inner workings of our esteemed guests' enterprises, as well as the pivotal missteps they've encountered along the path to prosperity. Gain unparalleled insights and strategies from accomplished entrepre ...
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This podcast is for Customer Experience leaders and practitioners alike; focused on creating community and learning opportunities centered around the burgeoning world of Digital CX. Hosted by Alex Turkovic, each episode will feature real and in-depth interviews with fascinating people within and without the CS community. We'll cover a wide range of topics, all related to building and innovating your own digital CS practices. ...and of course generative AI will be discussed. If you enjoy the ...
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Today we have a solo episode with Tyler Deveraux! Discover how to unlock lucrative business opportunities and transform your entrepreneurial journey with insights on today's episode. As we explore the largest wealth transfer in history, learn how understanding market demand can position you to seize attractive opportunities in buying, owning, or re…
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Today our good friend and host Michael doesn't do as much (haha, I am the editor for these) but we do get to listen to some hopefully funny bloopers. Hope you enjoy! World Anvil: https://www.worldanvil.com/w/tralir-neverman Follow us everywhere @TWODNDPodcast Background work for this episode: Michael: Host Jay: Editing, Description Ethan: Artwork…
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David Wachs, founder and CEO of Handwritten, joins the show to discuss how automated handwritten notes can create meaningful customer connections at scale. He and Alex explore the power of personalized outreach, the role of robotics in writing thank-you notes, and how businesses can use this approach to surprise, delight, and build stronger relatio…
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After some life-altering moments, Cam Cathcart set out on an incredible transformation from pastor to prosperous real estate investor. Driven by the need for financial freedom, Cam flipped over 500 properties in just five years, proving the power of mindset and determination. Throughout this episode, we uncover how Cam's personal experiences have s…
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In this solo episode of the podcast, I address some recent questions I've gotten specifically about A.I. in CS. A few tangents are included as per usual: Chapters: 00:00 - Intro 02:42 - When is your program ready for A.I.? 04:10 - Data readiness for installing A.I. 08:14 - Using AI for content generation 11:05 - Staying current or getting up to spe…
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Brian Davila, a leading figure in the real estate world, joins us for a powerful conversation on his transformative journey - from casino tables to real estate expert. On this episode, Brian dives into his real estate setbacks, which provide invaluable lessons on resilience and personal growth. From misjudged investments to candid discussions about…
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Customer Success Summit in Austin on February 11th & 12th: https://events.customersuccesscollective.com/location/austin This is an episode of "MondAI CS", a new podcast by our CS friend Michael Forney that we recorded last week. I felt that the content would be fantastic to post here as well. This episode delves into the intersection of AI and cust…
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It's time to learn the secrets of industrial real estate with Joel Friedland, a seasoned expert who has mastered the art of the deal over four decades. Joel shares his journey and the invaluable lessons he's learned along the way. Whether navigating industrial parks or forming genuine connections with investors, Joel's insights a wealth of knowledg…
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Hey there, we're at a village! After making an agreement with the local clergy to perform a task in return for healing us, we get ready to catch a thief. This village also has an abundance of a certain faction that has caused us problems in the past, who seem fine with us at the moment though. There are a lot of small dangers, hope we survive this …
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Dillon Young, founder of Lifetime Value Media, RETURNS to the show to discuss building a media company, the evolving role of the word "digital" in customer success and what it takes to win in this job market. He and Alex explore actionable strategies for creating empathetic customer experiences, leveraging digital tools to drive value, and the impo…
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Imagine waking up to a world where everything you once knew about yourself is turned upside down. Amberly Lago did just that after a motorcycle accident that nearly cost her a leg and changed her life forever. Amberly takes us on her journey through 34 grueling surgeries and the excruciating pain that followed. Her courage and determination to recl…
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Today Michael continues the story of the Sierg campaign, going over the events following the party's escape from Ghoulmoor. World Anvil: https://www.worldanvil.com/w/tralir-neverman Follow us everywhere @TWODNDPodcast Background work for this episode: Michael: Host Jay: Editing, Description Ethan: Artwork…
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Ed Powers, Principal Consultant at Service Excellence Partners, discusses in depth the measurable impact of digital customer success on revenue retention and long-term loyalty. He and Alex discuss lessons from B2C industries, the importance of viewing the full customer journey, and how companies can embrace constant innovation to scale effectively …
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Hello from the road to New Trikaan! After a rather rough night our party are up and at it once more, travelling past a few local villages to get Nhilan (and our more recently injured Memor and Oem) all healed up. However, there is something strange afoot with certain structures and residents of these places we are passing through. I wonder if there…
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To participate in Irwin's research project, go to https://repetitos.com/research. The first 20 respondents will get a free one-hour session with Irwin! Irwin Hipsman, Founder at Repetitos, chats with Alex about the importance of data hygiene and how tracking customer movement impacts digital customer success initiatives. The two discuss the challen…
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Today Michael gives us a summary of what happened in the last 'saga' of the campaign, which we spent most of inside of a school at various points in history. (Jay here, just so you know I'm stepping away from my role as the main host of the Outtakes, because I don't believe I have the right energy to host them) World Anvil: https://www.worldanvil.c…
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Support the show +++++++++++++++++ Like/Subscribe/Review: If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review. Website: For more information about the show or to get in touch, visit DigitalCustomerSuccess.com. Buy Alex a Cup of Coffee: This show runs exclusively on caffe…
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Happy holidays from the Worst Outcome Crew!. Todays episode is 2 episode made in to one because we wanted to give to you guys since we noticed that this episode was scheduled to come out 1 hour away from the 25th of December. :o In this episode our 4 intrepid adventurers are back in the present, with present matters having had take the front seat o…
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Link to this episode on YouTube: https://youtu.be/23MrFuVuMmg In this episode, I give you an "over-the-shoulder" peek into using Google's NotebookLM to produce next week's podcast episode! That is perhaps the most surprising feature of this amazing free tool. Besides that, it's great at summarizing documents or web pages for easy consumption and ca…
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What if you could transform your career and redefine success by taking bold risks? Rich Somers, a powerhouse entrepreneur and real estate investor, did just that. From air traffic controller to a prominent figure in real estate, Rich's journey is a masterclass in courage and calculated leaps. In this episode, we explore the transformative power of …
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Today me and Rhys explain what primal borns and creators are, to give you an understanding of the creature known as Ginalo the Jenga genie. World Anvil: https://www.worldanvil.com/w/tralir-neverman Follow us everywhere @TWODNDPodcast Background work for this episode: Jay: Host, Editing, Description Rhys: Co-Host Ethan: Artwork…
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Alison Barrett, Head of Scaled Customer Success at Airtable, shares her journey from consulting at Deloitte to shaping scalable customer success strategies at fast-growing tech companies like Slack and Mixpanel. She and Alex discuss the power of ambassador programs, AI use cases in CS, and the importance of cross-functional collaboration in buildin…
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What if creating genuine, heartfelt connections could be the secret to success in a competitive industry? Join me as I sit down with Lori Abbey, a renowned real estate professional who has mastered the art of building lasting relationships through unexpected value and extraordinary service. Lori opens up about her unique approach to the real estate…
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Greetings from the Jenga tower! Today we seek vengeance on the dastardly Jenga Genie who has caused such havoc for the Liran Wizard Academy of 100 years past (god, that sounds deranged if you haven't seen the past couple episodes). Will the party succeed in this quest, or will they be bludgeoned with wooden blocks? I wouldn't underestimate this foe…
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Marley Wagner, a seasoned expert in marketing and customer success, joins the podcast to explore the intersection of digital customer success and cross-functional collaboration. She and Alex discuss strategies for leveraging automation, transforming QBRs, and reimagining customer engagement through data-driven digital programs, all while highlighti…
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Discover the journey of Codie Sanchez, a force in the business acquisition arena, as she shares her eye-opening shift from Wall Street to owning a laundromat, to where she's at now. Codie's story is one of dissatisfaction with the corporate grind and a hunger for tangible growth—providing a refreshing perspective on buying existing businesses inste…
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Today me and Michael speak on the changes to our recording philosophy, as well as doing part 3 of the Sierg recounting. World Anvil: https://www.worldanvil.com/w/tralir-neverman Follow us everywhere @TWODNDPodcast Background work for this episode: Jay: Host, Editing, Description Michael: Co-Host Ethan: Artwork…
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Samantha David, a seasoned digital customer success expert, shares her journey from traditional customer service roles to pioneering digital CS strategies. She and Alex discuss the importance of automation, scaling human connection, and blending digital tools with human touchpoints to create proactive, personalized customer experiences. Chapters: 0…
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Renowned surfer Slater Trout joins us to share his exhilarating journey from the shores of Maui to conquering some of the world’s most challenging waves. Slater opens up about his childhood adventures and how embracing fear and calculated risks have been instrumental in his life, both on and off the board. Slater shares his journey as an entreprenu…
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Good day from the past! Yesterday we grow more accustomed to our whole situation while stuck in the Liran Wizard Academy of 100 years prior, until we are caught out! Turns out you can't just appear in a school and start taking classes without applying, but the head of the school is giving ourselves a potential out. Seems dubious, since it's so far …
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This solo episode of the DCX podcast is inspired by my recent job transition into a new role leading Customer Experience at Belfry Software. As I've just recently joined, I am actively engaged in the process of uncovering the opportunities which exist for automations to be implemented. The primary goals of implementing these automations are simple:…
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Fitness and nutrition expert Chris Holt joins me to share an empowering journey of transformation and self-discovery. As an identical triplet, Chris offers a unique lens on individuality, challenging preconceived notions about appearances and the fitness lifestyle. Today you'll learn the importance of shifting from a victim mindset to one that embr…
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In this episode of the Digital CX Podcast, host Alex Turkovic chats with Scott Wilder, Head of Digital Success at Clari with a wealth of previous experience from Google, Adobe, and HubSpot among others. The conversation explores leveraging AI for customer success, integrating data across platforms, and adopting B2C innovation to enhance digital exp…
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Today we have a few announcements, while also providing some previously unheard audio from episode 12. Enjoy! World Anvil: https://www.worldanvil.com/w/tralir-neverman Follow us everywhere @TWODNDPodcast Background work for this episode: Jay: Host, Editing, Description (Still here) Ethan: ArtworkBởi The Worst Outcome
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Nat Onions, CX leader at Customer.io, dives into the importance of data and automation in driving effective customer support and engagement. She shares her experiences from building a customer success program, experimenting with AI tools, and leveraging SMS to scale interactions, while also discussing the significance of diversity and attention to …
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Hello from the Liran Wizard Academy! Today we open a 100 year old time capsule and get a blast from the school's past. This seems pretty harmless, surely no-one can die in this one. Background work on the podcast: Jay: Voice of Memor, shorts editor, captions, schedule, Outtakes, Instagram, YouTube shorts Ethan: Dungeon master, main episode editor, …
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Adam Avramescu, Vice President of Customer Education at Personio and co-host of the CELab Podcast, joins the show to share his thoughts on the evolving role of customer education in digital customer success. He and Alex dive into the challenges of content curation, scaling personalized experiences, and the growing importance of integrating educatio…
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Today me and Ethan discuss 4 of the 16 main gods in his setting, and they are certainly interesting. We'll probably do more videos covering the rest later. World Anvil: https://www.worldanvil.com/w/tralir-neverman Follow us everywhere @TWODNDPodcast Background work for this episode: Jay: Host, Editing, Description (Still here) Ethan: Co-Host, Lore,…
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Kat Breeggemann, Digital Customer Experience Program Manager at Automox, joins the podcast to discuss the role of data in driving digital customer success and enhancing product adoption. She shares her journey into customer success, the importance of tailoring digital programs to customer needs, and explores strategies to prevent downgrades using t…
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Discover the transformative power of tax strategies with Amanda Han from Keystone CPA, as she leads us through her fascinating career shift from a big four accounting firm to launching her own venture during the 2008 financial crisis. Amanda's journey is a testament to resilience and adaptability, shedding light on the dual nature of taxes—both as …
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Good day from Nalasolark! Today we meet Nhilan's parents while visiting their magic school. Nhilan's condition is pretty bad, I hope he can hold on and survive this one. Background work on the podcast: Jay: Voice of Memor, shorts editor, captions, schedule, out takes, Instagram, YouTube shorts Ethan: Dungeon master, main episode editor, video/short…
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In this solo episode of the podcast, I spend a bit of time recapping a recent talk I gave together with Dan Ennis at Churn-In, ChurnZero's annual conference and also take some time to discuss the launch of the Digital CS Maturity Assessment, which you can go through by following this link for free: https://digitalcustomersuccess.com/dcsmaturity/ I …
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Today me and Michael give a summary of all the events that have happened up until this point, to either remind people of what has gone down or catch them up if they missed anything. We'll probably do one of these every 10 episodes or so. Neat! World Anvil: https://www.worldanvil.com/w/tralir-neverman Follow us everywhere @TWODNDPodcast Background w…
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Unlock your brain's full potential with the transformative power of neurofeedback. Angie Noack is a clinical mental health counselor who specializes in the groundbreaking approach to mental wellness. In this episode, discover how neurofeedback operates through operant conditioning to forge new neural pathways, offering hope to those grappling with …
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Joe Di Grande, Founder of Joe Does Tech Touch, shares his experiences scaling accounts and building a tech touch program from the ground up. He and Alex discuss the critical role of clean data, simple automations, and AI in transforming customer interactions, emphasizing a problem-first approach over obsession with technology. Chapters: 00:00:00 - …
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Good evening from the ruins! Today we deal with the consequences of our actions in our previous episode. Today was brutal, someone doesn't survive this one. Background work for this episode: Jay: Description, Voice of Memor Ethan: Video, Art, Audio, Dungeon Master Michael: Equipment, Voice of Nhilan Rhys: Backup Video and Audio, Voice of Mud Finn: …
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In this podcast episode, Natalia Andreeva and Kaelon Russell of 15Five share their journey of building a digital customer success program from the ground up. They discuss their approach to content strategy, onboarding experiments, user health scoring, and the importance of cross-functional collaboration, highlighting how they integrate human and di…
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Today me and Ethan continue our story of our previous campaign, what fun. If you have been enjoying this retelling (or if you hate it and beg for it to stop), please let us know! World Anvil: https://www.worldanvil.com/w/tralir-neverman Follow us everywhere @TWODNDPodcast Background work for this episode: Jay: Host, Editing, Description (hey there)…
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Larissa Licha, co-founder and CEO of Joyn, discusses the challenges of cross-department collaboration between customer-facing teams and R&D, particularly in fast-growing tech companies. She also shares insights from her entrepreneurial journey, emphasizing the need for flexibility in product development and the role of AI in optimizing business pro…
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Greetings from an underground ruin! Today our highly intellectual adventurers descend into a strange religious ruin full of puzzles. Some of these are rather complex, I am unsure how likely our survival is for this one. You can find all of our social media in various places @TWODNDPodcast. If you want to toss us a message, best places are the good …
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