Những podcast The Outcome hay nhất (2024)

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From World Champion Water Skier to Real Estate Success with Ryan Dodd 59:11

3d ago59:11

59:11

World record water ski jumper, Ryan Dodd, shares his inspiring journey on becoming a global champion in water skiing. On today's Own the Outcome episode, Ryan tells his story which has led to his mental fortitude and the unwavering support from his family, showcasing the significance of maintaining a positive mindset, gratitude, and peace in the fa…

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Episode 8 - Back to the Woods (Tanist part 3) 1:12:55

4d ago1:12:55

1:12:55

Good day from the ruins of Whetstone Manor! Today our goblin-slaying adventurers deal with the aftermath of the Grottily Gang's antics as well as planning their next move. Today is rather chill, but nothing is ever safe so there is a chance we don't survive this one. Background Work for this episode: Jay: Upload, Description, Voice of Memor Ethan: …

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Scale & Digital at Early Stage Startups w/ Mary Caballero | Episode 068 40:36

4d ago40:36

40:36

Mary Caballero, hire number 1 at Champify, shares her journey in scaling customer success at an early-stage startup. The conversation delves into the challenges and strategies of driving digital-first customer engagement, the importance of responding to customer feedback, and how to effectively manage key customer relationships in a rapidly growing…

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Transforming Fear into Real Estate Triumph with Blake Dailey 48:14

10d ago48:14

48:14

What does it take to transition from military service to real estate mogul? Join us as we unravel the incredible story of Blake Dailey, an active duty Air Force officer who mastered the world of property investment starting with zero initial capital. This episode of Own the Outcome highlights the endless journey of growth and self-improvement that …

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The Worst Outtakes episode 6 - Mud and Train tracks ft. Rhys and Ethan 37:14

11d ago37:14

37:14

Many topics were covered today - questions on the nature of Mud, past adventures where our DM for the foreseeable was indeed not so and a peek into the minds of 2 of our more interesting people at the table. Jay here, hello from Devon! Background Work for this episode: Jay: Editing, Description Ethan: Art, Editing, Unexpected Host Rhys: Host, Budge…

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Transforming Slack into a Customer Support Hub with Joydeep Sen Sarma, CEO of Clearfeed.ai | Episode 067 53:35

11d ago53:35

53:35

In this episode, Joydeep Sen Sarma, founder and CEO of Clearfeed, discusses the evolution of customer success in the SaaS world, emphasizing the shift from transactional support to ongoing, relationship-driven models. He also shares insights on how Clearfeed transforms Slack into a structured customer management tool, the role of AI in customer int…

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Empower Yourself by Taking Ownership 18:42

17d ago18:42

18:42

Join me as the Own the Outcome podcast kicks off season two with a deep dive into belief, focus, and urgency. Learn how your ability to execute stems from enhancing your belief, maintaining focus, and acting with urgency. What do you want? Why do you want it? How will you get it? Discover the power of taking ownership of your life instead of blamin…

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Episode 7 - Scuffle at Whetstone (Tanist part 2) 1:25:21

18d ago1:25:21

1:25:21

Hello from Whetstone Manor! Today our market-crashing adventurers attempt to get payback for the Grottily Gang's previous actions, while saving a baker on the way. Those brown piles seem dangerous, I hope we survive this one. Sorry for the poor audio quality of this episode, storage pace was rather tight when recording this audio so unfortunately t…

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Career Growth in Digital Customer Success with Jess Osborn of GoCardless | Episode 066 49:18

18d ago49:18

49:18

In this episode of the Digital CX podcast, Jess Osborn shares insights from her career journey, discussing her experiences with customer success, account management, and scaling global teams at companies like Bazaarvoice and, currently, GoCardless. She emphasizes the importance of action-based onboarding, digital tools in renewals, and the evolving…

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The Worst Outtakes Episode 5 - Races of Tralir 20:18

25d ago20:18

20:18

Today me and Michael discuss some of the races that our DM have introduced into his world. Hosted by Jay and Michael Edited by Jay Art by Ethan Be sure to follow us everywhere @TWODNDPODCASTBởi The Worst Outcome

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The Four Pillars of Digital Customer Success | Episode 065 31:35

25d ago31:35

31:35

In this solo episode, I take you through the 4 Pillars of Digital Customer Success, a model I have come up with over the past years to help establish a strong foundation for a digital CS program. I also cover a few news tidbits related to CS. Join me as I walk you through the four pillars: Customer Journey Data Automation Content Chapters: 01:05 - …

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Episode 6 - The Grottily Gang (Tanist part 1) 1:22:30

1M ago1:22:30

1:22:30

Welcome to Tanist! Our family-hauling adventurers leave Toolikari to tie up some loose ends and encounter a certain devilish group. They seem pretty dangerous, I don't think we'll survive. You can find all of our social media in various places @TWODNDPodcast. If you want to toss us a message, best places are the good old YouTube comment section or …

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AI Tooling to Drive Growth & Break Down Silos with Masha Krol of Glowstick | Episode 064 53:09

1M ago53:09

53:09

In this episode, Alex interviews Masha Krol, CEO of Glowstick about the various innovative uses of AI in customer success to identify growth opportunities and enhance collaboration between CS and commercial teams. Masha shares her takes on the evolution of digital customer success, emphasizing the importance of leveraging AI to analyze customer con…

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The Worst Outtakes Episode 4 - DM Interview 38:58

1M ago38:58

38:58

Today I have a little chat with Ethan (our dungeon master) about how he runs campaigns. How fun! Hosted by Jay (I helped!) Edited by Ethan Be sure to follow us everywhere @TWODNDPODCASTBởi The Worst Outcome

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Modern Post-Sale Revenue Growth with Haydar Al-Saad of Revsetter | Episode 063 45:10

1M ago45:10

45:10

RevSetter founder Haydar Al Saad discusses with Alex his new revenue-centric customer success platform and its unique approach to integrating both sales and customer success functions. He and Alex explore his extensive experience in SaaS and Haydar’s philosophy on the importance of post-sale revenue growth and the role of digital customer success t…

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Transform Your Life Through Personal Ownership and Gratitude 18:58

2M ago18:58

18:58

Ever wondered how some of the most inspirational figures navigate life's toughest challenges and come out stronger than ever? Join me as we conclude an unforgettable first season of the Own the Outcome podcast! Reflect on the invaluable insights shared by our incredible guests like Harry Mack, Inky Johnson, and Ryan Pineda, who have all exemplified…

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Episode 5 - Find the Girl (Toolikari part 5) 1:16:20

2M ago1:16:20

1:16:20

Episode 5! Our morally grey party of violent explorers must track down the girl they brought back to the village, as all may not be as it seemed. Wonder what the deal is, maybe we won't survive this one? You can find all of our social media in various places @TWODNDPodcast. If you want to toss us a message, best places are the good old YouTube comm…

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Customer Education for Revenue Growth with Greg Rose of Intellum | Episode 062 1:01:37

2M ago1:01:37

1:01:37

Ever wondered how mastering customer education can lead to skyrocketing revenue? Listen in as we sit down with Greg Rose of Intellum, who takes us on his extraordinary journey from running a record label to pioneering the field of customer education. You'll learn the magic of Education Qualified Leads (EQLs) and how they can turbocharge your conver…

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The Worst Outtakes Episode 3 - Thiralon and Bloopers 19:31

2M ago19:31

19:31

The World Anvil - https://www.worldanvil.com/w/tralir-neverman Follow us @TWODNDPodcastBởi The Worst Outcome

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Future Proof Your Teams and Career with Rod Cherkas of HelloCCO | Episode 061 53:19

2M ago53:19

53:19

This week, we are pleased to bring you a conversation with Rod Cherkas, a SaaS veteran, consultant, author of two books on customer success, and vocal contributor to the CS community. Rod and Alex discuss his past at Marketo and Gainsight (among others), his newly released book REACH, as well as where he sees the CS profession heading. Chapters: 00…

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Episode 4 - Memor Killed Garry (Toolikari part 4) 1:24:05

2M ago1:24:05

1:24:05

Well this one was interesting, here we see a darker side of the adventuring lifestyle. Remember to eat your newts! You can find all of our social media in various places @TWODNDPodcastBởi The Worst Outcome

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Digital Musings: Measuring Customer Health Without Telemetry and Combatting Imposter Syndrome | Episode 060 33:00

2M ago33:00

33:00

In this solo episode, we tackle two primary topics: Imposter Syndrome specific to Digital CS and how to combat it Building Customer Health Scores without the benefit of product Telemetry Along the way, I also share a few news items and resources with you. Enjoy! I know I sure did... Resources: Virtual Scale & Digital Meetup Survey Link Latest Digit…

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The Worst Outtakes Episode 2 - Nhilan and Oem 6:15

2M ago6:15

6:15

Sorry again about the lack of actual episode, definitely going to have one next week. This time we go over the other 2 character profiles, namely Nhilan and Oem. Be sure to follow us on Instagram @TWODNDPodcast, and send us a message if you like!Bởi The Worst Outcome

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Transformative Digital Experiences through AI and Customer Education with Eric Mistry of Contentsquare | Episode 059 51:00

2M ago51:00

51:00

Eric Mistry (Strategy & Shared Services Operations Manager at Contentsquare) has a very unique background and set of skills in education that afford him a fascinating perspective on the customer experience. Eric joins Alex to discuss the evolving use of AI in the workplace, the importance of connecting cross-functional dots, and the future of custo…

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Breaking Barriers in Multifamily Real Estate with Veena Jetti | Ep. 24 57:22

2M ago57:22

57:22

Ever wondered how to break into multifamily real estate without being a millionaire? Veena Jetti joins m3 to shatter the myth that these investments are exclusively for the ultra-wealthy. In this riveting conversation, Veena walks us through her journey from single-family homes to managing expansive multifamily portfolios, highlighting the challeng…

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The Worst Outtakes Episode 1 - Mud, Memor and what is this? 8:09

2M ago8:09

8:09

The first of potentially many episodes between episodes, where we discuss the podcast and provide any relevant updates. We hope you enjoy, contact us directly or leave a comment if you have any questions about the podcast or just have anything you want to say, and we will likely respond in the next of these uploads. Find us @TWODNDPodcast on most s…

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Hospitality, Drawing from B2C and Rethinking the QBR with Aaron Thompson of SuccessCOACHING | Episode 058 48:33

2M ago48:33

48:33

Aaron Thompson (Chief Revenue Officer of SuccessCOACHING and Founder of Red Slacks) has dedicated his professional life to helping companies and CS professionals. He and Alex delve into the importance of leveraging digital technologies and data to enhance customer experience, and explore the benefits of transitioning from high touch to tech touch i…

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Building Wealth from the Ground Up with Zasha Smith | Ep. 23 55:16

3M ago55:16

55:16

Join me for an amazing discussion I had in Maui, with the incredible, Zasha Smith. Zasha is a Maui-born real estate investor, who transformed her challenging upbringing into a story of perseverance and success. On this throwback episode, you have the opportunity to hear Zasha's story and how it truly exemplifies the power of support, determination,…

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Episode 3 - Creatures of the Leecher Wood (Toolikari part 3) 56:40

3M ago56:40

56:40

Welcome to episode 3! Our intrepid group of adequate adventurers continue their trek into the Leecher Wood, encountering some bizarre creatures that are less than friendly. Pretty sure they live this one, but I can't be certain. You can find all of our social media in various places @TWODNDPodcast. If you want to toss us a message, best places are …

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AI-Powered Customer Success & Predictive Analytics with Arun Balakrishnan and Preetam Jinka of FunnelStory | Episode 057 53:44

3M ago53:44

53:44

Preetam Jinka and Arun Balakrishnan, co-founders of FunnelStory, join the podcast to discuss how we’re just scratching the surface with AI and machine learning. They chat with Alex about how FunnelStory is revolutionizing customer success strategies, enabling teams to predict churn, optimize user engagement, and drive revenue growth through data-dr…

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Master the Art of Happiness with Tyler Deveraux | Ep. 22 22:49

3M ago22:49

22:49

What if your path to happiness isn't as elusive as you think? Join me as I reveal my own journey from judgment to realization—understanding that everyone, including ourselves, deserves happiness. We'll explore how transitioning from mere survival to truly thriving can be achieved by internalizing these timeless principles. Happiness, just like any …

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SaaS Economics & Driving Customer Outcomes Digitally with Jay Nathan | Episode 056 46:57

3M ago46:57

46:57

Jay Nathan is the co-founder of GrowthCurve.io, Chief Customer Officer at Churnkey, and one of the most respected voices in the customer success community. He joins Alex as they explore Jay’s early career as a software engineer, the integration of AI with other digital tools, and navigating the economic landscape of SaaS. Chapters: 00:02:28 - Intro…

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Unlocking High Performance and Growth with Alan Stein Jr. | Ep. 21 1:17:58

3M ago1:17:58

1:17:58

Unlock the secrets of high performance and personal growth with Alan Stein Jr., a celebrated performance coach and keynote speaker. From his early days as a basketball enthusiast to training elite athletes, Alan shares his transformative journey, offering unique insights into the world of sports and leadership. Learn how Alan’s experiences with fut…

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Episode 2 - Into the Leecher Wood (Toolikari part 2) 50:47

3M ago50:47

50:47

Episode 2! The gang takes their first steps into the Leecher Wood, with the intention to hunt down these strange creatures that have been terrorising Toolikari and stealing peoples voices. Will they survive? I don't know! I was there and I can't remember. You can find all of our social media in various places @TWODNDPodcast…

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The Generative AI Primer for CSMs | Episode 055 47:10

3M ago47:10

47:10

In this, my second solo episode - I wanted to spend some time trying to demystify Generative AI for CSMs and CS leaders alike. According to statistics, only 25% of CS workers utilize AI in the workplace on a regular basis, which I think is WAY too low - especially considering how stretched thin most CSMs really are. So - in this episode, we focus o…

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Finding Your Uniqueness with Rory Vaden | Ep. 20 44:50

3M ago44:50

44:50

What if your unique challenges could become your greatest strengths? Join Tyler as he sits down with Rory Vaden, a renowned expert in personal branding and public speaking. In this conversation, Rory underscores the importance of identifying and leveraging your unique experiences to serve others. We explore how overcoming personal challenges can po…

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AI Insights to Power Your Business with Josh Schachter of Update AI | Episode 054 45:48

3M ago45:48

45:48

Matik's Scale + CS Virtual Conference: https://bit.ly/scalecs-aturkovic Josh Schachter is the Founder and CEO of UpdateAI, the conversation intelligence tool built specifically for the customer success profession. He sits down with Alex to talk product management, the unorthodox genesis of UpdateAI, and, of course, artificial intelligence itself. K…

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The Power of Perseverance and Purpose with Inky Johnson | Ep. 19 58:59

4M ago58:59

58:59

Breaking generational curses and facing down adversity—these topics are at the heart of today's powerful conversation with Inky Johnson. Inky has an inspirational story to share, through a career-halting injury, to his rise as a motivational powerhouse. We delve into the importance of grace, discuss what it truly means to commit to one's goals desp…

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"Your First" Digital Customer Success Motions with Stijn "Stino" Smet of Whale | Episode 053 1:01:14

4M ago1:01:14

1:01:14

Matik's Scale + CS Virtual Conference: https://bit.ly/scalecs-aturkovic In this special edition, Alex sits down with Stijn "Stino" Smet, Head of Customer Success at Whale.io, the host of *two* customer success podcasts, and all-around loose cannon. He joins Alex (in his studio!) for a very special joint episode of their podcasts to discuss career j…

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From Uncertainty to Real Estate Empire with Jessie Rodriguez | Ep. 18 53:20

4M ago53:20

53:20

In our latest episode, we're joined by Jessie Rodriguez, a resilient figure in real estate who faced tough choices and emerged triumphant. Jessie's journey from college to successful mortgage broker is a testament to resilience, family support, and mentorship. We discuss how he navigated market crashes and rebounds, finding opportunity even in adve…

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Episode 1 - Strange Circumstances in Toolikari 1:06:42

4M ago1:06:42

1:06:42

Welcome to the world of Thiralon! Four intrepid adventurers see if they survive this occasionally bleak, sometimes silly Dungeons and Dragons homebrew adventure. In this episode, we meet our party and they set off on their first little journey into The Leecher Wood. You can find all of our social media in various places @TWODNDPodcast…

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State of the Industry and Promise of AI with Jeff Heckler | Episode 052 37:37

4M ago37:37

37:37

Link to Matik's Scale + CS Virtual Conference: https://bit.ly/scalecs-aturkovic. Today, I'm joined by Jeff Heckler - a CS veteran with a lot of wisdom to share around the state of the industry, the AI tools with the most promise, and Slack overwhelm. In this episode, we cover a wide variety of topics, including: 00:00:00 - Welcome To The Digital Cu…

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Create Your Own Story with Emily Ford and Jake Havron | Ep. 17 1:09:35

4M ago1:09:35

1:09:35

The ultimate power couple, Emily Ford and Jake Havron, join today's episode of Own the Outcome. These two individuals are incredible keynote speakers who share the importance of growth, leadership, faith, and fortitude. They have owned their outcome to be where they are today. Tune into today's episode! Thank you for listening to today's episode. I…

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Emotional Intelligence in Digital and Treating Customers Like Humans with Jenelle Friday | Episode 051 54:33

4M ago54:33

54:33

Jenelle Friday of Forecastable and the Customer Success Collective’s “CS Leader of the Year” for 2023 is someone who is easily liked. She's hyper-in tune with what makes people tick, and is even the author of her own framework on emotional intelligence in customer success. In this wonderful chat, we talk about: 00:00 - Caring for your customers 02:…

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Do the Work...Get Rewarded with Michael Zuber | Ep. 16 51:24

4M ago51:24

51:24

While working as a W2 employee, Michael Zuber built his real estate portfolio to multiple 6-figure businesses. Because of this, he was able to retire by the age 45 and now lives his WHY. Michael is a testament of working hard leads to great rewards! Don't miss this conversation with Tyler Deveraux and Michael Zuber on Own the Outcome. Join the REPL…

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Celebrating 50 Episodes: Your Digital Customer Experience Questions Answered | Episode 050 35:34

4M ago35:34

35:34

As we pop the champagne on our 50th show, a heartfelt thank you is in order for every listener & guest who's joined me on this wild ride through the evolving world of digital customer interactions. It's a transformational moment for the show as we shift from focusing on 'Digital Customer Success' to encompassing the broader 'Digital Customer Experi…

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How to Scale and GROW with Jason Wojo | Ep. 15 1:33:30

5M ago1:33:30

1:33:30

Jason Wojo is a 26-year old self-made millionaire, serial entrepreneur, 9-figure advertiser, and owner of his own media company. Jason is a marketing genius and joins Tyler to discuss what strategies have helped him and his company soar. Grab your pen and paper because these are tips designed to help you scale your business. Follow Jason on Instagr…

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Customer Engagement with AI and Self-Service Strategies with Kari Ardalan of Qualtrics | Episode 049 43:30

5M ago43:30

43:30

Kari Ardalan of Qualtrics is a staple in the CS community and has been leading scaled motions for YEARS - which is sometime that not a lot of people can say. She also sits on Gainsight's Digital Advisory Board - so yeah, she's qualified to talk about this stuff. :-) In this fantastic conversation, we talk about: Building digital first with humans c…

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Gratitude is the Foundation to Success with Eddie Wilson | Ep. 14 51:08

5M ago51:08

51:08

Eddie Wilson is the ultimate entrepreneur and takes entrepreneurship to the next level! With 120 different companies under his belt, there's no doubt he possesses the experience and expertise to create remarkable ventures. Eddie has also been through many challenges in life, but has focused everything on GRATITUDE to help him grow. Tune into this e…

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The Impact of SaaS Economics on CS (Plus Much More!) with Christine Raby | Episode 048 1:01:39

5M ago1:01:39

1:01:39

Christine Raby, Founder of DeliverDelight, brings the heat in this episode where we cover off a very wide range of topics - some CS related and some non-CS related. Christine's background is absolutely fascinating and I've been a fan of her presence both on LinkedIn and TikTok for quite some time now. This episode is full of practical examples and …

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