Nội dung được cung cấp bởi Lou Agosta, PhD and Lou Agosta. Tất cả nội dung podcast bao gồm các tập, đồ họa và mô tả podcast đều được Lou Agosta, PhD and Lou Agosta hoặc đối tác nền tảng podcast của họ tải lên và cung cấp trực tiếp. Nếu bạn cho rằng ai đó đang sử dụng tác phẩm có bản quyền của bạn mà không có sự cho phép của bạn, bạn có thể làm theo quy trình được nêu ở đây https://vi.player.fm/legal.
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Episode Notes [03:47] Seth's Early Understanding of Questions [04:33] The Power of Questions [05:25] Building Relationships Through Questions [06:41] This is Strategy: Focus on Questions [10:21] Gamifying Questions [11:34] Conversations as Infinite Games [15:32] Creating Tension with Questions [20:46] Effective Questioning Techniques [23:21] Empathy and Engagement [34:33] Strategy and Culture [35:22] Microsoft's Transformation [36:00] Global Perspectives on Questions [39:39] Caring in a Challenging World Resources Mentioned The Dip by Seth Godin Linchpin by Seth Godin Purple Cow by Seth Godin Tribes by Seth Godin This Is Marketing by Seth Godin The Carbon Almanac This is Strategy by Seth Godin Seth's Blog What Does it Sound Like When You Change Your Mind? by Seth Godin Value Creation Masterclass by Seth Godin on Udemy The Strategy Deck by Seth Godin Taylor Swift Jimmy Smith Jimmy Smith Curated Questions Episode Supercuts Priya Parker Techstars Satya Nadella Microsoft Steve Ballmer Acumen Jerry Colonna Unleashing the Idea Virus by Seth Godin Tim Ferriss podcast with Seth Godin Seth Godin website Beauty Pill Producer Ben Ford Questions Asked When did you first understand the power of questions? What do you do to get under the layer to really get down to those lower levels? Is it just follow-up questions, mindset, worldview, and how that works for you? How'd you get this job anyway? What are things like around here? What did your boss do before they were your boss? Wow did you end up with this job? Why are questions such a big part of This is Strategy? If you had to charge ten times as much as you charge now, what would you do differently? If it had to be free, what would you do differently? Who's it for, and what's it for? What is the change we seek to make? How did you choose the questions for The Strategy Deck? How big is our circle of us? How many people do I care about? Is the change we're making contagious? Are there other ways to gamify the use of questions? Any other thoughts on how questions might be gamified? How do we play games with other people where we're aware of what it would be for them to win and for us to win? What is it that you're challenged by? What is it that you want to share? What is it that you're afraid of? If there isn't a change, then why are we wasting our time? Can you define tension? What kind of haircut do you want? How long has it been since your last haircut? How might one think about intentionally creating that question? What factors should someone think about as they use questions to create tension? How was school today? What is the kind of interaction I'm hoping for over time? How do I ask a different sort of question that over time will be answered with how was school today? Were there any easy questions on your math homework? Did anything good happen at school today? What tension am I here to create? What wrong questions continue to be asked? What temperature is it outside? When the person you could have been meets the person you are becoming, is it going to be a cause for celebration or heartbreak? What are the questions we're going to ask each other? What was life like at the dinner table when you were growing up? What are we really trying to accomplish? How do you have this cogent two sentence explanation of what you do? How many clicks can we get per visit? What would happen if there was a webpage that was designed to get you to leave? What were the questions that were being asked by people in authority at Yahoo in 1999? How did the stock do today? Is anything broken? What can you do today that will make the stock go up tomorrow? What are risks worth taking? What are we doing that might not work but that supports our mission? What was the last thing you did that didn't work, and what did we learn from it? What have we done to so delight our core customers that they're telling other people? How has your international circle informed your life of questions? What do I believe that other people don't believe? What do I see that other people don't see? What do I take for granted that other people don't take for granted? What would blank do? What would Bob do? What would Jill do? What would Susan do? What happened to them? What system are they in that made them decide that that was the right thing to do? And then how do we change the system? How given the state of the world, do you manage to continue to care as much as you do? Do you walk to school or take your lunch? If you all can only care if things are going well, then what does that mean about caring? Should I have spent the last 50 years curled up in a ball? How do we go to the foundation and create community action?…
Nội dung được cung cấp bởi Lou Agosta, PhD and Lou Agosta. Tất cả nội dung podcast bao gồm các tập, đồ họa và mô tả podcast đều được Lou Agosta, PhD and Lou Agosta hoặc đối tác nền tảng podcast của họ tải lên và cung cấp trực tiếp. Nếu bạn cho rằng ai đó đang sử dụng tác phẩm có bản quyền của bạn mà không có sự cho phép của bạn, bạn có thể làm theo quy trình được nêu ở đây https://vi.player.fm/legal.
Dedicated to expanding empathy in the individual and the community. The empathy lessons extend from a light-hearted look to a deep dive into critical issues and controversies on empathy in authentic human relations. This podcast dedicated to the commitment that empathy be less of a rumor and more of a reality in the community! Support this podcast: https://podcasters.spotify.com/pod/show/lou-agosta-phd/support
Nội dung được cung cấp bởi Lou Agosta, PhD and Lou Agosta. Tất cả nội dung podcast bao gồm các tập, đồ họa và mô tả podcast đều được Lou Agosta, PhD and Lou Agosta hoặc đối tác nền tảng podcast của họ tải lên và cung cấp trực tiếp. Nếu bạn cho rằng ai đó đang sử dụng tác phẩm có bản quyền của bạn mà không có sự cho phép của bạn, bạn có thể làm theo quy trình được nêu ở đây https://vi.player.fm/legal.
Dedicated to expanding empathy in the individual and the community. The empathy lessons extend from a light-hearted look to a deep dive into critical issues and controversies on empathy in authentic human relations. This podcast dedicated to the commitment that empathy be less of a rumor and more of a reality in the community! Support this podcast: https://podcasters.spotify.com/pod/show/lou-agosta-phd/support
Lou Agosta in conversation with Rob Volpe, CEO and Chief Catalyst, Ignite 360, about Rob's book on empathy: Tell Me More About That: Solving the Empathy Crisis One Conversation at a Time - in this conversation Rob shares what he had to survive and what he learned in the college of hard knocks when the intolerant kids in 5th grade decided to make Rob's sexual orientation a matter of bullying; how he survived these challenges; and brought what he learned to become an empathic story teller, calling forth insights about business, consumer products and services and, most importantly, human nature, the empathic ties that bind us together as fellow travelers in business and life. This is more - much more - than a business book, though its relevant to empathy in the context of business is powerful - as I like to say "empathy: capitalist tool"! Not to be missed! --- Support this podcast: https://podcasters.spotify.com/pod/show/lou-agosta-phd/support…
It a useful and powerful oversimplification that in transference people relate inauthentically whereas in empathy people relate authentically. (Here “authentically” means “without distortion (in so far as that is humanly possible),” “in integrity,” not in a moralizing sense, but in the sense of “with workability in the matter of not fooling oneself.”) The point is to radicalize the relationship between transference and empathy even to the point of emphasizing divergences and tensions in order subsequently to identify methods of reconciliation and harmonization. That is going to be tough to do because there is a transference dimension (and so also a potential countertransference aspect) to most empathy breakdowns, misfirings or failures. See Blog Post Version [not a transcript!] https://louagosta.com/2022/06/12/where-transference-was-empathy-shall-be/ --- Support this podcast: https://podcasters.spotify.com/pod/show/lou-agosta-phd/support…
A new year and a new virus variant? Being cynical and resigned is easy, and the empathy training is to drive out cynicism and resignation – then empathy naturally comes forth. If given half a chance, people want to be empathic. The prediction is that with a rigorous and critical empathy (and getting a very high percent of the population vaccinated), we are equal to the challenge. This podcast contains my choices and predictions for the top ten trends in empathy for the year 2022. This episode is also available as a blog post: http://louagosta.com/2022/01/06/empathy-top-ten-trends-for-2022/ --- Support this podcast: https://podcasters.spotify.com/pod/show/lou-agosta-phd/support…
I have been known to say: "We don't need more data; we need expanded empathy!" But, in truth, we need both. The numbers support the conclusion that there is an empathy deficit in the corporate world; but there is also hope that the factors and forces are trending that make possible overcoming this deficit and expanding empathy. Business leaders lose contact with what clients and consumers are experiencing as the leaders get entangled in solving legal issues, reacting to the competition, or implementing the technologies required to sustain operations. Yet empathy is never needed more than when it seems there is no time or place for it. This is a challenge to be engaged and overcome. What to do about it? Practice expanded empathy. Empathy is on the critical path to serving customers, segmenting markets, positioning products (and substitutes), psyching out the competition—not exactly empathy but close enough?—building teams and being a leader who actually has followers. Empathy makes the difference for contributors to the enterprise at all levels between banging on a rock with a hammer in the hot sun and building a cathedral. The motions are the same. tExactly the same. But the one person has hard labor and the other person is participating in greatness - building a cathedral. When the application of empathy exposes and strengthens the foundation of community, then expanding empathy becomes synonymous with expanding the business. Find out more in this engaging podcast about how empathy works - and sometimes doesn't - in the dynamic and challenging world of business relations. (c) Lou Agosta, PhD and the Chicago Empathy Project --- Support this podcast: https://podcasters.spotify.com/pod/show/lou-agosta-phd/support…
“CEO” no longer means “Chief Executive Officer,” but “Chief Empathy Officer.” One can hear the groans—this time, from the executive suite, not the cubicles. Empathy is one of those things that are hard to delegate. This role shows up like another job responsibility with which the CEO of the organization is tasked—along with everything else that she already has to do. As if she did not already have enough alligators snapping at various parts of her anatomy, one has to be nice about it, too? But of course empathy is not niceness, though it is not about being un-nice. It is about knowing what others are experiencing, because one has a vicarious experience and then processing that further to expand boundaries and exercise leadership. Find out how to expand your empathy individually and in terms of organizational teamwork in this engaging podcast. (c) Lou Agosta, PhD and the Chicago Empathy Project --- Support this podcast: https://podcasters.spotify.com/pod/show/lou-agosta-phd/support…
When I ask business leaders what is their budget for empathy training, the response is often a blank stare. Zero. However, when I ask the person what is the budget for expanded teamwork, reduced conflict, enhanced productivity, commitment to organizational goals, taking ownership of outcomes, product and service innovations, then it turns out that budget exists after all. Empathy makes a difference in connecting the dots between business skills and performance. In this engaging and dynamic podcast, find out how empathy contributes to getting breakthrough results in business in a powerful way by engaging the energies and commitments of executives, management, individual contributors, customers, and stake-holders at a fundamental level. Not to be missed! (c) Lou Agosta, PhD, and the Chicago Empathy Project --- Support this podcast: https://podcasters.spotify.com/pod/show/lou-agosta-phd/support…
Most people think that empathy is compassion. And while the world needs more compassion, empathy is distinct from compassion. Empathy tells me what the other individual is experiencing; compassion tells me what to do about it. Engages with examples from world literature, including Thomas Mann's Buddenbrooks and Tennessee Williams, The Glass Menagerie . The scenes include empathic receptivity in Hanno's trip to the dentist and empathic understanding in Thomas' encounter with Hanno during the long silence as Gerda makes music with The Lieutenant. Empathic responsiveness is powerfully illustrated in William's work with Blue Roses. Not to be missed! Watch the corresponding video on Youtube: https://youtu.be/sYJvplP5cKo (c) Lou Agosta, PhD, and the Chicago Empathy Project --- Support this podcast: https://podcasters.spotify.com/pod/show/lou-agosta-phd/support…
In the first two episodes, bullying was defined and the uses of a rigorous and critical empathy to set limits and boundaries and contain, reduce, and stop bullying were explored. This podcast provides extensive actionable recommendations and guidance for students, parents, and educators on how to handle bullies and bullying. Not to be missed! [Note: even though these recommendations directly address the "student," they are intended provide guidance to the parent or responsible adult on how he or she is to address the student regarding bullying. They are intended to inform the grown ups speaking and listening in the matter of bullying as the grown up engages with their student.] See related blog post: https://wordpress.com/post/louagosta.com/1131 --- Support this podcast: https://podcasters.spotify.com/pod/show/lou-agosta-phd/support…
The paradox is the anti-social nature of social networking. The computer screen isolates the person even as the person is trying to connect. The contrary is also the case. The screen connects the person when the person wants to be alone, rudely announcing an incoming message by beeping, demanding one’s attention. Sometimes the screen brings out the anti-social tendencies instead of the pro-social ones, enabling one to be inauthentic, hiding behind a false self. The cyber bully : The rule of thumb is that whatever a person does in life offline, the person does online, too. Whatever the person does in the non-electronic world of personal encounters, the person also does online in social networking. Therefore, people who are mean in person, will be mean online. People who are cruel in person will be cruel online. However, the impersonality of the online milieu can amplify the tendency. The lack of context of the online environment can intensify the upset and impact all around. This episode is also available as a blog post: http://louagosta.com/2021/09/18/empathy-versus-bullying-part-2-online-bullying-and-what-to-do-about-it/ --- Support this podcast: https://podcasters.spotify.com/pod/show/lou-agosta-phd/support…
This is the first podcast in a series on empathy and bullying. The author, Lou Agosta, talks about "the biggest bully in my life" and how empathy is the antithesis of bullying. Bullying is precisely defined and how empathy can be used to deal with bullying is engaged. Inducing empathy in the bully by asking: "How would YOU feel if this [the violence or bad language] were done to you?" does NOT work because the bully is usually not in touch with his feelings. Rather the recommendation and response of empathy is to set limits - reestablish the boundary of dignity and respect between self and other which has been violated by the bullying. The devil - and the empathy - are in the details. Find out how to get your power back in the face of bullying in this podcast. --- Support this podcast: https://podcasters.spotify.com/pod/show/lou-agosta-phd/support…
Arnon Rolnick and Lou Agosta discuss the work of Sherry Turkle. Professor Turkle gets off a good “Jeremiad” about the damaging effects of beeping, chirping, distracting, interrupting, messaging device. One of the main negative effects is a kind of acquired attention deficit on the part of large segments of the population/community. Key term: acquired attention deficit. The smart phone and text messaging is a significant disruptor to one's ability to be present with oneself and with others. One of the main effects of the digital revolution in everything is that we the community has an "acquired attention deficit" due to device interruptions. A lot of distance exists on the spectrum between "better than nothing" and "better than everything else." Turkle’s “from better than nothing to better than anything” is a straw man (person) to be shot down. Like Winnicott's "good enough" mother - therapy strives to be "good enough" - trying to be perfect is another source of pathology - becoming obsessive or borderline. Now how does all that apply to performing psychotherapy online via video meeting technology? Check out this engaging conversation between Arnon and Lou about Turkle's incisive and penetrating contribution. Check out the original Youtube version: https://youtu.be/6OId-0QDFys Check out the blog post for a complete transcript: www.EmpathyLessons.com --- Support this podcast: https://podcasters.spotify.com/pod/show/lou-agosta-phd/support…
Empathy is supposed to be like motherhood, apple pie, and puppies. What’s not to like? A lot. People can be difficult—very difficult—why should empathizing with them be easy? Yet most of the things that are cited as reasons for criticizing and dismissing empathy—emotional contagion, projection, misinterpretation, gossip, messages lost in translation and devaluing language—are actually breakdowns of empathy. Find out how to practice and train one’s empathy to shift breakdowns in empathy to breakthroughs in empathic receptivity, understanding, responsiveness, possibilities of flourishing, enhanced humanity, relatedness, and building community. This episode is also available as a blog post: http://louagosta.com/2021/06/19/resistance-to-empathy-and-how-to-overcome-it-part-2-individual-provider-and-receiver-of-empathy/ --- Support this podcast: https://podcasters.spotify.com/pod/show/lou-agosta-phd/support…
The qualities that make organizations successful are not always the qualities that enhance their empathy. Beating the competition in the market, overcoming technical and legal problems, and "getting your numbers," do not reliably expand your empathy. It often seems that compliance and rule-making, not empathy, are trending. The organization drives out empathy by enforcing conformity to an extensive and contradictory set of rules, whose complexity is such that at any give time, the individual is technically (though unwittingly) in violation of one of them. What to do about it? Empathy has a key role to play in organizations in reducing conflict, overcoming “stuckness,” eliminating self-defeating behavior, building teams, fostering innovation, developing leadership, and enhancing productivity. The empathy lesson is to use humor (and empathy) to undercut resistance to empathy in the organization. In this dynamic and engaging podcast, expand your empathy and find out how empathy is a source of creating possibilities, overcoming conformity through innovation, and leading from a future of possibilities. This episode is also available as a blog post: http://louagosta.com/2021/06/14/resistance-to-empathy-and-how-to-overcome-it/ --- Support this podcast: https://podcasters.spotify.com/pod/show/lou-agosta-phd/support…
I know what you feel because I feel it, too, as a vicarious experience, not a merger. Without any prerequisites, this presentation engages the deep history of empathy, exploring the underground dynamics of sympathy, fellow feeling, vicarious feeling, in art, altruism, story telling, before the word “empathy” emerged. Without any prerequisites, empathy is engaged through the lens of selected methods of inquiry including phenomenology, hermeneutics, psychoanalysis, and linguistic philosophy. The secret underground history of empathy includes works by Hume, Kant, Lipps, Freud, Husserl, and, time permitting, Kohut. When all the philosophical arguments are complete, when all the Freudian transference and countertransference is analyzed, when all the phenomenological methods are reduced, when all the hermeneutic circles are spun out, in empathy, one is quite simply in the presence of another human being. Get present in this engaging and entertaining talk on empathy and expand yours! The one slide hand out (to which reference is made in the podcast) is available at: https://wordpress.com/post/empathyinthecontextofphilosophy.com/2181 (c) Lou Agosta, PhD / LAgosta@UChicago.edu --- Support this podcast: https://podcasters.spotify.com/pod/show/lou-agosta-phd/support…
Expand your empathy here-and-now. Empathy training consists in overcoming the obstacles to empathy that people have unwittingly acquired in being taught to conform and survive the day. When the barriers are overcome, then empathy spontaneously develops, grows, comes forth, and expands. There is no catch, no “gotcha.” That is the one-minute empathy training, pure-and-simple. The devil is in the details and the deep work and tips and techniques around eliminating, overcoming, defeating the obstacles, resistance, and blocks to empathy. Find out what are the Big Four empathy breakdowns. It turns out that break downs in empathy, when handled carefully (and with empathy), result in breakthroughs in expanding empathy in the individual and in the community. This episode is also available as a blog post: http://louagosta.com/2019/10/27/empathy-the-one-minute-training-no-kidding/ --- Support this podcast: https://podcasters.spotify.com/pod/show/lou-agosta-phd/support…
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