Bureaucracy is that strangely modern form of government where lots of folks at their desk (french “bureau”) follow rules that they might not necessarily understand, and thus reinforce a system that they typically don’t like. Bureaucrats rule without really having much power–or without realizing how much power they have… A few of these bureaucrats, however, work to change their institutions so that they are more human, more perfect, and more just. This is a podcast devoted to exploring their ...
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healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.
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Robotic Surgery Program Thriving at NGHS Due to Close Partnership Between Clinicians & IT, Says CIO Chris Paravate; Medical Director for Perioperative Services Dr. Ron Lewis; & Robotic Surgeon Dr. Chad ...
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In this healthsystemsCIO interview, Anthony Guerra engages with Chris Paravate, CIO of Northeast Georgia Health System, Dr. Ron Lewis, Medical Director for Perioperative Services, and Dr. Chad Copper, a robotic surgeon, to explore the collaborative relationship between IT and clinical teams in the context of robotic surgery. Emphasizing the importa…
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Tackling Provider Data Challenges to Facilitate Patient Engagement & Improve the Bottom Line
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A key principle of most successful businesses is this—make it easy for consumers to buy. Unfortunately, health systems with disparate applications, diverse service lines, multiple portals of entry, and fast-paced environments, often fall short of this standard. Their culture and processes have not yet matured enough to support the level of data ste…
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Ambient Nursing Documentation Pilot Seeks to Increase Time at Bedside, Alleviate Burnout, Say Baptist Health’s CMIO Dr. Deborah Abram, VP/CNO Tammy Daniel & Director of Clinical Transformation Bonnie Williams ...
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In this interview with healthsystemCIO, Baptist Health’s CMIO Dr. Deborah Abram, VP & Chief Nursing Officer Tammy Daniel and Director of Clinical Transformation Bonnie Williams discuss their efforts to enhance nursing workflows using AI technology. Baptist Health, a six-hospital system in Jacksonville, Fla., identified nursing burnout and documenta…
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First US Trials Show Apple Vision Pro a “Revolutionary Tool” in the OR, Say UC San Diego Health Chief Clinical & Innovation Officer Dr. Christopher Longhurst & Associate Professor of Surgery Dr. Ryan Broderick ...
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This interview with Dr. Christopher Longhurst and Dr. Ryan Broderick, both of UC San Diego Health, explores their pioneering work using Apple Vision Pro for clinical trials in spatial computing within the OR. The doctors highlight the innovative efforts at UC San Diego to solve healthcare challenges through cutting-edge technologies and explain how…
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Getting a Deep Understanding of User Workflows Key to Driving Change, Says Eric Jimenez, CIO, Artesia General Hospital
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In this interview, Eric Jimenez, CIO of Artesia General Hospital, a 25-bed hospital with 16 clinics in southeastern New Mexico, discusses the hospital’s initiatives and challenges as a rural healthcare provider. Jimenez talks about going from many EMRs to standardizing on TruBridge; a recently completed on-premise data center; and how they are inte…
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Strategies for Addressing the Data Quality Component of Your EHR Migration
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Data quality is a huge issue in healthcare – and the impacts of it will continue to grow as that data is increasingly relied upon with advances in automation & AI. It's so big, yet it is often not addressed in a planned way. Sometimes -- such as when an organization is migrating from one EHR to another, or extending its EHR to a newly acquired enti…
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Standardizing on One Enterprise Imaging System Yields Tremendous Benefits, Says Beverly Rosipko, Director of Radiology Informatics, University Hospitals of Cleveland
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In this interview, Beverly Rosipko, Director of Radiology Informatics at University Hospitals of Cleveland, provides insight into her role overseeing radiology informatics and enterprise imaging. She explains the scale of imaging operations across 13 regional medical centers, 40+ ambulatory locations, and her team’s responsibility for managing over…
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Clinicians Looking for External Data on Patients Frustrated With Lack of EHR Interoperability, Finds KLAS
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In this interview with healthsystemsCIO, Tommy Rowley, Senior Director of Customer Insights at KLAS, discusses the findings of the report “EHR Interoperability 2024: Clinician Needs Still Not Being Met.” Despite advancements, many clinicians still feel they are not receiving the necessary data to provide optimal patient care. Rowley highlights the …
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Analyzing the Key Options for Your Enterprise Imaging Journey
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As health systems continue to grow in size and complexity, the need for an enterprise approach to imaging becomes more acute. But while the general direction may be clear, the ultimate destination (and thus the path to get there) will look differently for everyone. That's because no one is starting from a blank slate (not to mention a blank check) …
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Ability to Hit Timelines Key Factor in Satisfaction With Data Archiving Vendors, Finds KLAS
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In this insightful interview, Anthony Guerra, Founder and Editor-in-Chief of healthsystemsCIO, sits down with Tyson Blauer, Research Director at KLAS, to discuss KLAS’ latest report on Data Archiving 2024: Examining the Complexity and Content of Archive Deployment. Blauer shares his expertise on the evolving landscape of data archiving, particularl…
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An Enterprise Imaging Journey Starts With Defining Your True North, Then Throwing in a Helping of Flexibility, says Hartford HealthCare Chief Clinical Innovation Officer & Chief Medical Informatics Officer ...
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In a recent interview with healthsystemsCIO, Dr. Barry Stein, Chief Clinical Innovation Officer and Chief Medical Informatics Officer at Hartford HealthCare, shared insights into the organization’s enterprise imaging strategy. Dr. Stein and Anthony discuss: How Hartford is streamlining access to patient images across their vast network, and how Epi…
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New RTLS Use Case of Staff Duress Joins Old Standard of Asset Tracking, Say KLAS Researchers
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In this interview, Anthony Guerra, Founder and Editor-in-Chief of healthsystemsCIO, sits down with Don Seamons, Research Director for Patient Accounting & RTLS at KLAS, and Dallin Seely, Insights Manager at KLAS, to delve into the dynamic world of Real-Time Location Systems (RTLS) in healthcare. With technology constantly evolving, Anthony explores…
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Enterprise Imaging Helps Decrease the Cognitive Burden, Says Rob Bart, MD, CMIO, UPMC
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In this interview with healthsystemCIO, Dr. Rob Bart, CMIO at UPMC, discusses the challenges and opportunities of moving towards an enterprise imaging environment. UPMC’s strategy involves consolidating various PACS, and then moving those images to a Vendor Neutral Archive (VNA) to ensure they’re readily available for patient care. While the techno…
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Road to Digital Pathology Smoother with Enterprise IT Partnership: An In-Depth Discussion with Mustafa Yousif, MD, Director of Digital Pathology, Michigan Medicine
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Welcome to healthsystemCIO’s interview with Dr. Mustafa Yousif, Director of Digital Pathology, and Assistant Professor in the Department of Pathology, at Michigan Medicine. Dr. Yousif has been at the forefront of a groundbreaking digital transformation in pathology at Michigan Medicine, leading efforts to implement a comprehensive digital pathology…
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Understanding Availability of Consulting Resources is Critical in Workday ERP Implementation Plan, Says Zafar Chaudry, MD, SVP, Chief Digital & Information Officer, Seattle Children’s
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Welcome to healthsystemCIO’s interview with Dr. Zafar Chaudry, Senior Vice President and Chief Digital and Information Officer at Seattle Children’s. In this conversation, we dive into Seattle Children’s journey to modernize their ERP system, exploring the rationale behind this transformation, the decision-making process that led to choosing Workda…
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KLAS Report Finds Picking the Right Implementation Partner Takes Time & Planning
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In a recent interview with Anthony Guerra of healthsystemCIO, Kaleb Harris, Research Director at KLAS, discusses the importance of selecting the right partner for go-live support. Harris emphasizes the critical role that consulting services play in ensuring successful EHR activations, particularly in high-stakes environments involving major vendors…
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Exploring Opportunities for IT to Help the Enterprise Reduce Costs, Increase Value & Improve Margins
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Health systems are struggling with major financial headwinds that have shrunk already thin operating margins. IT can and must take a multi-pronged approach to help organizations pursue the Quadruple Aim -- reducing costs, improving population health and patient experience, and improving team well-being. First off, IT must look internally at its own…
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Cybersecurity, Telemedicine & AI Some Key Items on CHIME’s Policy Watchlist
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CHIME’s policy wonks are reveling in the details of healthcare IT-related regulations and laws (all in varying stages of promulgation) so you don’t have to; that’s the message from the organization’s VP of Public Policy Mari Savickis. But what she does need from members is the willingness to keep CHIME up to date on just […] Source: Cybersecurity, …
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Helping the Help Desk Fend off the Latest Wave of Cyberattacks
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Help desks are being inundated with cyberattacks, most of which are parried, a few of which find their mark, but all of which impact productivity and service. Why? Because agents on high alert must take more time to verify identity before they can even listen to a complaint. So what's a health system to do? What policies can CIOs and CISOs put in p…
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KLAS Looks at Vendors Aiming to Help Clinicians Get the Most of of their EHRs
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There’s a ton of information in the EHR, but if clinicians have to spend their precious time digging around for it, the benefits can be lost. KLAS recently decided to take a look at a set of vendors focused on making it easier to surface such data. In this interview with healthsystemsCIO, Jackson Tate, Research […] Source: KLAS Looks at Vendors Aim…
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Partner Perspective: Clear Roles of Responsibility & Constant Communication Keys to Staying Abreast of Dizzying Privacy Landscape
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Health system executives are faced with a dizzying kaleidoscope of constantly evolving privacy regulations, making compliance a full time job that spans multiple roles. In this interview with healthsystemCIO Founder & Editor-in-Chief Anthony Guerra, Teresa Burns, Director of Privacy Operations and Privacy Officer with Protenus, suggests strategies …
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Q&A with Anika Gardenhire, CDIO, Ardent Health Services: “Innovation Doesn’t Need to Be Flashy.”
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“As we understand the things we want to do from a front-end perspective, the backend becomes mission critical,” said Anika Gardenhire of Ardent Health Services. In this interview, she talks about the importance of a solid infrastructure – especially with AI initiatives, her leadership philosophy, and the true goal of innovation. Source: Q&A with An…
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How IT Departments Can Battle Clinician Burnout with Presence, Transparency & Action
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Considering doctors and nurses constitute the lifeblood of a health system — and any workforce report will show they are in short supply — it follows that they must be treated with the proper support and care. So when other reports come out revealing many are struggling with burnout, healthcare executives must ask why, and look to ameliorate any pa…
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Q&A with Health First VP and CIO Michael Carr: “Don’t Create Roadblocks.”
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For CIOs, perhaps the most important objective is to provide a great experience for clinicians “without overloading on technology,” according to Michael Carr. In this interview, he talked about the bold initiatives at Health First that he hopes will move the organization toward that goal, and what it means to be a high-reliability organization. Sou…
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Q&A with Bob Schlotfelt, Executive Director, CISO, Valleywise Health: “A My Way or the Highway Approach Doesn’t Work in Healthcare”
In this interview with healthsystemCIO’s Anthony Guerra, Bob Schlofelt, Executive Director and CISO at Valleywise Health, discusses: His experience in multiple industries; Why healthcare is up there with the most difficult industries to be a CISO (hint: because every doctor is another boss); Why the fact that many health system physicians are not e…
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RB-S3E4--Family, Zionism, and Creative Rage
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Sam and Abram discuss Sam's Jewish roots and family members, dip our toes into the history of zionism, and spend some time talking about the creative process.Bởi Abram Guerra and Sam Rosaldo
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University of Utah Health’s Victoria Tiase on Digital Health & Nursing: “We’re at a Real Inflection Point.”
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The best way to alleviate the documentation burden is by developing “tools that can help support nurses and create efficiencies.” The problem is that “we don’t have time right now to provide input,” said Victoria Tiase. In this interview, she talks about how digital transformation has affected nursing; the question vendors need to be asked; and how…
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Q&A with Tampa General Hospital’s Senior Director of IT Enterprise Imaging Steven Johnson & Director of IT Matthew Butler: “Enterprise Imaging Defines the Direction, But Decision Points Characterize the ...
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It sounds simple and it makes sense – to ease the burden on clinicians that comes with logging into multiple systems, and thus improve patient safety, all data should reside in one place. When it comes to imaging, that means all images, regardless of how they were created or where they are currently housed (think […] Source: Q&A with Tampa General …
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Q&A with Intermountain Health VP/CISO Erik Decker & Director of Endpoint Data & Application Security Shawn Anderson: “Active Directory Revamp Can Help Slow Intruders Drive to Domian Dominance”
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It makes perfect sense – study what your adversaries are doing and plan your defenses accordingly. If they’re coming in the windows every time, perhaps you don’t need to keep adding locks to the door. And studies have been done in healthcare showing there is a typical attack profile that often entails moving from a […] Source: Q&A with Intermountai…
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Leveraging Integration & Automation to Drive Towards Systemness
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To deliver the kinds of experiences patients expect, a healthcare system must act as just that—a unified system. This ideal system breaks down when patients are asked to re-enter their information with each care encounter or staff lose time dealing with cumbersome and repetitive processes that keep them from practicing at the top of their licenses.…
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Q&A: UH Chief Strategy & Innovation Officer David Sylvan on Removing Barriers to Access
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In today’s complex healthcare environment, providing a platform for users to present ideas is essential. However, “if it’s open-ended and unbounded, we’re going to be building a whole bunch of very pretty bridges to nowhere,” said David Sylvan, Chief Strategy & Innovation Officer at University Hospitals. Instead, “we have to be prescriptive about w…
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Identifying & Mitigating Key Drivers of Insider Risk
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Like any risk measure, the level of insider risk in a health system is never static, despite the fleeting comfort a snapshot might provide. Thus, it's helpful for security and privacy professionals to contemplate the reasons spikes occur so mitigation measures can be implemented at the right time and place. For example, if we consider that issuing …
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Q&A with United Musculoskeletal Partners CISO Krista Arndt: “Investing in Operational Partnerships is Key To Cyber Success”
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The pressures that go along with leading cyber in a healthcare institution are daunting; some of which include the need to be perfect all the time, the fact that the industry is under almost constant attack, and the presence of financial margins that don’t leave IT with money to burn. Of course, combine all that […] Source: Q&A with United Musculos…
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Rethinking Business Responsibility in Ransomware-focused Catastrophic Downtime Planning
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The recent rash of ransomware-induced outages has truly created a "not if, but when" dynamic for health systems. And with that feeling must come a commitment on the part of all leaders to ensure their organizations can continue safely treating patients and maintaining critical business operations during such an ordeal. To do that, downtime plans ne…
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Q&A with Duke University Health System Vice Chairman of Radiology, IT, & Clinical Informatics Christopher Roth, MD: “Enterprise Imaging Has Part to Play in Addressing Shrinking Margins”
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In a perfect world, the only thing imaging professionals would have to consider is how to improve clinician workflow and thus, satisfaction, along with patient safety. Of course, the world is far from perfect, as demonstrated by healthcare’s shrinking margins. So those professionals must do their part to keep the enterprise as robust as possible. […
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Exploring the Science & Art of Application Rationalization … In that Order
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Application rationalization is one of those thorny projects -- absolutely necessary and extremely challenging. It's absolutely necessary because millions of dollars are potentially being wasted on applications that are little used, if at all, while their mere existence increases the cyber attack surface. And it's extremely challenging because, even…
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Q&A with Dr. Eve Cunningham of Providence: “Let’s Talk about the Problems We’re Trying to Solve.”
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The only way to solve the many problems plaguing physicians is by involving those who “understand the work, understand the problems, and live them every day, and partnering them with technology experts.” In this interview, Eve Cunningham, MD, Chief of Virtual Care and Digital Health at Providence, talks about her team’s objectives, the clinical sup…
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Q&A with SJRMC CIO John Gaede: “Community Hospital Cash Crunch Can’t be Solved Without EHR Competition & Excellent IT”
The community hospital market is struggling with razor-thin margins, according to John Gaede, CIO, at San Juan Regional Medical Center; the result of increasing payroll and technology costs, along with the sunsetting of pandemic-related government programs. CIOs, he says, are in the critical position of making sure every dollar of those technology …
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Understanding & Mitigating Security Risk Around AI Projects
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AI has the potential to address dozens of efficiency challenges that health systems must solve in order to flourish in today's world of staffing shortages and increased burnout. As such, there is no lack of requests by users to interject it into this or that workflow. In many instances, however, the problem with moving forward is a red light put up…
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Q&A with KLAS VP of Imaging Informatics & Oncology Monique Rasband: Partnering Key to Making Enterprise Imaging Strides
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For the better part of a decade – from 2010 to 2020 – CIOs were busy implementing and optimizing their EMRs. And since 2020, it’s been all about cost cutting via application rationalization, integration and, of course, security. But there’s another massive challenge that stands to benefit from CIO leadership – the journey from a […] Source: Q&A wit…
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Q&A with UMCSN CIO Maria Sexton: “IT & the Business are One”
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Unless they work for technology companies, CIOs aren’t technology executives, according to Maria Sexton, CIO at the University Medical Center of Southern Nevada. Rather, they are business executives with technology expertise. It’s a nuanced definition, she admits, but one whose understanding makes all the difference. And with that understanding com…
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Q&A with University of Utah Health CIO Donna Roach: “Change management is core to everything we do.”
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“I want to avoid rushing into things and making mistakes you can’t recover from,” said Donna Roach, CIO at University of Utah Health. In this interview, she talked about the value of doing things “in a thoughtful way,” the platform-first approach her team has adopted, and what they’re learning by letting users play in the AI sandbox. Source: Q&A wi…
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Reducing Costs & Improving Service by Implementing Use-Case Specific Automation
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Whereas AI has some excessive enthusiasm around it (especially in the clinical realm), automation is a no-brainer. Well, not exactly. That's because -- though automation may work magic when done on the right workflow, at the right time, and in the right way -- getting all three right (without understanding some nuances) is a long shot. In this prac…
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Q&A with Corewell Health Deputy CISO Jim Kuiphof: “Proper Prioritization a Key to Cyber Success”
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On most days in cyber, it can seem like there are a million things to do. For Jim Kuiphof and his team, that was probably the case in 2022 when Spectrum Health and Beaumont Health merged to become 22-hospital strong Corewell Health. Of course, there was much foundational work to be done, but Kuiphof notes […] Source: Q&A with Corewell Health Deputy…
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Q&A with Yuma Regional Medical Center VP/CISO, Blaine Hebert: “Getting the Basics Right Goes a Long Way”
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It’s the key question all CISOs have to ask themselves – especially those at small- to mid-sized organizations whose cyber teams run in the single digits as opposed to hundreds: how do I operate so as to get the biggest bang for my limited buck? For Blaine Hebert, VP and CISO at Yuma Regional Medical, […] Source: Q&A with Yuma Regional Medical Cent…
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Cedars-Sinai CIO Craig Kwiatkowski Talks Overhauling ERP, AI Governance & Immersive Learning
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With organizations heavily focused on EHR rollouts and optimizations, the “critically important” administrative systems took a back seat, said Craig Kwiatkowski. In this interview, he talks about the “major overhaul” Cedar-Sinai has undergone to centralize services, the keys to success with its Accelerator program, and his interesting career backgr…
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Q&A with Tower Health VP of IT Assurance & CISO Terry Grogan: “CISO Success Hinges on User Buy-In”
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You might think a former drill sergeant turned CISO would lead with a ‘my way or the highway approach,’ but for Terry Grogan, VP of IT Assurance & CISO at Tower Health, that couldn’t be further from the truth. That’s because, according to Grogan, such leadership will only see you followed when seas are calm, […] Source: Q&A with Tower Health VP of …
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Reexamining Third-Party Risk Management Around Critical Service Providers
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Recent industry-shaking events have made it clear that serious points of risk lurk throughout healthcare. They’ve also revealed that operational risk and IT security risk are deeply intertwined, making it incumbent for CISOs and CIOs to work with others in their health systems – from the chief risk officers, to clinical leaders, to emergency manage…
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Harnessing the Potential of True Enterprise Imaging
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Enterprise imaging is similar in scope to the EHR, and it allows clinical users to properly identify, acquire, store, manage and visualize imaging studies from across their enterprise, regardless of device, modality, department, service line or location. Historically, each imaging department made its own decisions and purchases regarding these serv…
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Sam and Abram talk about their inability to articulate, the role of art, and they make room for some other voices as we unpack 200 days of atrocities in Palestine. Here are the other voices:Steven Stills and Buffalo Springfield, creators of the musical theme for our episode, "For What it's Worth"Amy Goodman, Anchor on Democracy NowTlaleng Mofokeng,…
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