The consumer goods industry, once an investor darling, has underperformed in recent years. Companies can prioritize six actions to simultaneously revive revenue growth and cut costs. See www.mckinsey.com/privacy-policy for privacy informationBởi McKinsey Retail & Consumer Goods

S02:E08: The Future of Global Banking with Miklós Dietz, Senior Partner, Managing Partner of Vancouver Office at McKinsey & Company Miklós Dietz | Senior Partner, Managing Partner of Vancouver Office | The Future of Global Banking “Winning business models are not stuck in one sector.” — Miklós Dietz This time, on Behind the Brand, we sit down with …

S02:E07: Modernizing Payments Infrastructure with Ron Morrow, Executive Director at the Bank of Canada Ron Morrow | Executive Director at the Bank of Canada | Modernizing Payments Infrastructure “You want a system that is stable and reliable, but not one that is so stable and reliable that it stifles innovation and competition. So it's a challenge …

S02:E06, Yves-Gabriel Leboeuf, Co-Founder and CEO at Flinks Yves-Gabriel Leboeuf | Co-Founder and CEO at Flinks | State of Entrepreneurship in Canada “Having competitors is fine. It's actually good… It keeps you sharp... You gotta find ways to have the right product that fits in the market against your competitors.” — Yves-Gabriel Leboeuf In this e…

The payments sector equity analyst discusses the industry’s evolution in the context of dwindling cash-to-card conversion, technological advances, and tighter credit markets. See www.mckinsey.com/privacy-policy for privacy informationBởi McKinsey & Company

S02:E05, Donna Kinoshita, Chief Payments Officer at Payments Canada Donna Kinoshita | Chief Payments Officer at Payments Canada | Bringing Real-Time Payments to Canada with Donna Kinoshita, Chief Payments Officer at Payments Canada “We call it… the three legged stool. You've got the Retail Payments Activities Act as the rules. The Canadian Payments…

S02:E04, Rob Khazzam, Co-Founder and CEO at Float Rob Khazzam | Co-Founder and CEO at Float | Delivering Frictionless Financial Experiences for Canadian Enterprises with Rob Khazzam, Co-Founder and CEO at Float "There's a million reasons for a company like Skip or Neo or Float or any business to not go anywhere. They get built by people who go 'I w…

S02:E03, William Keliehor, Former CCO at Interac William Keliehor| Former CCO at Interac | Designing a Banking System for New Entrants with William Keliehor “My philosophy in life is very agile, in that, I'd rather get something to market, and listen, learn, and then tweak, pivot, and then move.” — William Keliehor In this episode, we speak with Wi…

"There is so much that technology can unlock in terms of giving small business owners back time... their most valuable resource in life. - Faye Pang We’re joined by Faye Pang, Country Manager at Xero, a new Zealand–based technology company that provides cloud-based accounting software for small businesses. Faye is an industry leader with a track re…

The founder and CEO of digital identity verification and fraud prevention platform Socure describes the challenges and opportunities of AML, KYC, and identity fraud prevention. See www.mckinsey.com/privacy-policy for privacy informationBởi McKinsey & Company

S02E01: Abraham Tachjian, Director of Digital Banking, PwC Episode Title: Abraham Tachjian | Former Open Banking Lead to the Government of Canada “Consumers don’t care about open banking… It's an industry term… They care about the capabilities that come with it.” — Abraham Tachjian We’re speaking with Abraham Tachjian, Open Banking Lead to the Gove…

“Our teens today will find themselves in five or more really quite different careers over the course of their lifetime... how we equip youth with the skills to be able to transfer and adapt through their different career journeys and environments is really, really key to our work.” — Erin Barton Erin Barton is the Chief Development Officer for JA C…

“And that's what that's what entrepreneurship gives you. It gives you access to problems that are really hard to solve that, in my case, at least, for the kind of problems I like to solve, I can't find anywhere else.” — Mike Murchison In this episode, Mike Murchison, the co-founder and CEO of Ada, shares insights on redefining success beyond extern…

The physical shopping experience matters more than ever, says Value Retail founder Scott Malkin, whose company owns some of the world’s best-performing luxury shopping destinations. See www.mckinsey.com/privacy-policy for privacy informationBởi McKinsey Retail & Consumer Goods

“There is so much unmet legal need within businesses of all sizes that I don't see AI as a threat, I see it as an opportunity to make legal more important and more valuable to the businesses that it's serving.” — Brett Colvin In this episode, Jeff delves into the vibrant realm of legal services alongside Brett Colvin, a fellow founder based in Calg…

Some consumer companies have simultaneously increased sales, cut costs, and reduced carbon emissions. Their secret? Paying closer attention to the design of their products and packaging. See www.mckinsey.com/privacy-policy for privacy informationBởi McKinsey Retail & Consumer Goods

“I think entrepreneurship is the profession of the future, and I think ‘entrepreneurial’ is the trait of the future.” — Mark Harrison In this episode, Jeff sits down with Mark Harrison, Founder of MH3 Collective, who shares his approach to life and entrepreneurship, emphasizing the importance of self-management and taking control of one's destiny. …

“This is the element of humanity and compassion and empathy of banking that we don't have today that really needs to come in.” — Dr. Mohamad Sawwaf Join us on this episode of Behind the Brand as we sit down with Dr. Mohamad Sawwaf, a dynamic force in the world of finance, ethics, and innovation. With an impressive academic background and a diverse …

Retailers need a data-informed, collaborative, store-by-store approach to combat shrink. The payoff: higher profits and better customer experience. See www.mckinsey.com/privacy-policy for privacy informationBởi McKinsey Retail & Consumer Goods

“I think specialization is really important. Do what you're really, really good at, be really well known for it, and then they will start giving you other things to do because they know that they can depend on you.” — Kirsten Gauthier Join us in this episode of Behind the Brand as we sit down with Kirsten Gauthier, the founder of Public Office. Fro…

In search of the best deals, US consumers are spreading out their spending across several months this holiday season. Here’s what that means for retailers. See www.mckinsey.com/privacy-policy for privacy informationBởi McKinsey Retail & Consumer Goods

The most successful retailers will be those that undergo a full reset—by harnessing new technology, creating ecosystems, engaging their workforce, and investing in private brands. See www.mckinsey.com/privacy-policy for privacy informationBởi McKinsey Retail & Consumer Goods

“We want to showcase that just because we're a small business doesn't mean we can't have a big impact.” — Connor Curran Connor Curran started Local Laundry equipped with a Google search, 50 dollars, and a vision for a mission-driven clothing company. But starting was the easy part. Many lessons, and many pivots later, Local Laundry is now a widely …

“Problems are great things once they’re identified, and if there’s a willingness to address them. Because they alert you to a way to get better.” — Senator Colin Deacon In this episode, we sit down with ‌Senator Colin Deacon, a leading voice in Canada's financial landscape. With a keen eye for innovation and a passion for empowering consumers, Sena…

The payments company founder shares how he built an industry-disrupting company, why he handed off to a successor, and how he sees the industry’s future. See www.mckinsey.com/privacy-policy for privacy informationBởi McKinsey & Company

Neobank founder and technologist Anne Boden talks about the changes in the banking landscape that prompted her to start a new institution from the ground up. See www.mckinsey.com/privacy-policy for privacy informationBởi McKinsey & Company

An e-commerce veteran brings payments industry tech to the business of food assistance for low- and no-income people, promising easier grocery shopping and broader choices. See www.mckinsey.com/privacy-policy for privacy informationBởi McKinsey & Company

Pagaya cofounder Gal Krubiner talks about making “life-changing” financial products available to more people, and why starting a business with friends makes sense. See www.mckinsey.com/privacy-policy for privacy informationBởi McKinsey & Company

The founder and CEO of Thought Machine talks with McKinsey about how advances in cloud-based solutions are helping banks meet the technology challenge. See www.mckinsey.com/privacy-policy for privacy informationBởi McKinsey & Company

ING’s head of retail markets leaders for the Netherlands, Belgium, and Luxembourg discusses the bank’s journey to a mobile-led model, and about balancing customer experience with operational and digital innovation. See www.mckinsey.com/privacy-policy for privacy informationBởi McKinsey & Company

“We're in this position and in this space where we can do things differently than what incumbents do, because we have the opportunity to reimagine it.” — Hanna Zaidi With her extensive regulatory compliance expertise and forward-thinking approach, Hanna Zaidi has been a driving force behind innovation and transparency in the financial sector. Her l…

As part of one of the world’s largest pharma companies (Roche), Genentech has achieved impressive growth and industry-leading innovation while maintaining a strong company culture. In this episode of C-Suite Growth Talks, McKinsey’s Jennifer Dikan is joined by Dr. Erica Taylor, chief marketing officer (CMO) of Genentech, to learn about the company’…

“Another thing the best companies are doing is just moving fast or being very clear in the interview process.” — Ilya Brotzky While working in Brazil, Ilya Brotzky joined a startup accelerator that aimed to connect American invcestors with Brazilian startups. Immersed in the startup culture, he observed a pool of skilled Brazilian developers wantin…

“The opportunity for me is like to look at the challenges as part of the fun of it, right? … How do you overcome those challenges in a way that pushes the business forward?” — Karen Danudjaja Frustrated by the limited non-caffeinated options in cafes and a desire to move beyond commercial real estate, Karen Danudjaja harnessed her entrepreneurial p…

“I loved being in the storm fighting fires and, and seeing the unbelievable potential that things have and, you know, trying to bring that to reality.” — Joe Parenteau When it came time to upgrade his dinnerware, Joe Parenteau looked to the usual suspects—EQ3, Pottery Barn, and West Elm. However, he was disappointed to find that the shopping experi…

“This is a fluid landscape, whether it's how we manage our people or how we identify different markets, we've just understood the world is always changing.” — Michael Ryan Michael Ryan's love for pushing boundaries ignited his extraordinary journey into the world of foot care, starting as a certified pedorthist in Canada. For over 14 years, he hone…

“Of course make your debt reduction a priority, but over here you also need to start learning to love yourself enough to put money aside for your future. And that is an act of self-love.” — Lesley-Anne Scorgie Lesley-Anne Scorgie’s passion for personal finance ignited at a young age. At just ten years old, she took a hundred-dollar birthday gift fr…

“Brand trust is gonna be critical and it's always been critical, but in the age of AI, brand trust is gonna be critical.” — Darby Sieben In the late 1990s, Darby Sieben embarked on his journey as an internet early adopter, eventually founding his own digital marketing company. Over the years, he has earned a reputation as a respected industry leade…

“Sport is a tool for social change that you can make [a] meaningful impact in communities, you can influence consumers.” — Russell Reimer Having produced for NBC during the 2000 and 2002 Olympics, Russell Reimer recognized the power of storytelling in captivating audiences and generating interest in the games. This insight inspired him to establish…

“So there's been, I think this huge change in how Canadians sort of want and need to bank.” — Ian Burns Established in 1938, Servus Credit Union is a member-owned, community-based financial institution. With an impressive network of over 100 branches and a staggering 380,000 owners, Servus Credit Union proudly holds the title of being the largest c…

“I don't really view my own successes as my own. If I had one superpower, it's about hiring people that are smarter than me and let 'em fly, you know? Giving them the tools and the right environment for them to win because that's what everybody wants, ultimately.” — Michele Guimond As an avid backcountry skier, downhill mountain biker, and trail ru…

Which sustainability attributes matter most at the point of sale? Do consumers pay attention to sustainability claims? A new report from McKinsey and NielsenIQ provides answers. See www.mckinsey.com/privacy-policy for privacy informationBởi McKinsey Retail & Consumer Goods

“The other thing I would say too is it's important to celebrate decisions where you decided not to do something, that was maybe a great idea. So products you thought about launching that you decided not to launch and in hindsight that was a great decision.” — Peter Furnish Peter Furnish has had a long and exciting career, full of interesting experi…

“So I think different employee engagement, consumer engagement, programs like that, there's value in that [it] makes people feel good and it also helps the planet.” — David Luba The UN predicts that in order to achieve our climate goals by 2050, more than 8.1 trillion dollars must be invested in nature-based solutions. However, current projections …

What does purposeful growth look like in the retail sector? Christiana Shi and Stuart Hogue, former senior leaders at Nike, speak with McKinsey’s Brian Gregg about the company’s formula for serving customers—with a focus on digital transformation and the direct-to-consumer model. See www.mckinsey.com/privacy-policy for privacy information…

“And I think so much of my job is to be an advocate for winter sports, for winter, for snow business, and to encourage people in Alberta and elsewhere to get outside and explore this beautiful continent we have.” — Kendra Scurfield Growing up at Sunshine Village Ski & Snowboard Resort was somewhat of a fairytale for Kendra Scurfield. Waking up in a…

What does purposeful growth look like in the retail sector? In this episode of C-Suite Growth Talks, Christiana Shi and Stuart Hogue, former senior executives at Nike, speak with McKinsey’s Brian Gregg about the strategies that enabled them to lead productive teams in the retail sector. The conversation touches on the importance of nurturing talent…

“That naivety, as you say, is a bit of a superpower because if you don't know the way that something is typically done and you're just left to figure it out, then there's so much more creativity that happens with it.” — Kristen Gale Kristen Gale was 24 when she was fired, for the second time. However, instead of dwelling on the setback, she took a …

“Entrepreneurism took off, but [also] really reframed how people thought about being an entrepreneur and having a side business or a side hustle.” — Ashley Graf With an impressive marketing career spanning various industries including sports and entertainment, airline, and now tech, Ashley Graf brings a wealth of experience to the table. In her rol…

The department-store veteran explains how retailers can become more consumer-centric, experiential, sustainable, and diverse than they’ve ever been. See www.mckinsey.com/privacy-policy for privacy informationBởi McKinsey Retail & Consumer Goods