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Leading for Business Excellence

PMI - Process Management International

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PMI’s podcast, Leading for Business Excellence, brings you inspiring stories from leaders who share their experiences gained around the globe and across a multitude of sectors. Hear how Business Excellence is a key part of being a great leader, and how it has enabled our guests to achieve outstanding results. Find out more about Business Excellence and how to transform your organisation at pmi.co.uk
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Business Excellence - TOP 5 Series

Rael Bricker and Lindsay Adams

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In keeping with the theme of our podcast, "Business Excellence" we have decided to release a new edition, the Business Excellence Top 5 Series. In this series we interview the best contributors we can source to tell us about their Top 5 tips, tools or ideas relating to their topic around business and / or life. Hosted by Lindsay Adams OAM CSP and Rael Bricker CSP bringing 60+ years of entrepreneurial success and professional speaking together.
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Excellence Tools Founder David Smith offers practical advice for growing your small business. Visit http://excellencetools.com to find out about our online programme 'Seven Tools for Small Businesses'. You will find our free report 'The Top 7 Must-Have Marketing Tools For Your Small Business in 2019' here: https://bit.ly/2CfvviE
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we join Tanya Aitken, the CMI's Chief Product and Marketing Officer, as she emphasises the importance of empathy in leadership and how treating employees with respect can enhance loyalty, productivity, …
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“The best form of therapy is to create a life you love” Christopher Duncan Top Five Tips For Recoding Your Subconscious 1. The reason why personal development or therapy doesn't work for most (and what to do instead). 2. The billionaire secret that helped me build 2 8figure businesses. 3. The 5-step superconscious creator code. 4. How to shift from…
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, Vince Desmond, CEO of the Chartered Quality Institute, shares his views that the quality profession is not yet ready for the challenges of AI. So, where do we go from here to seize the opportunities? Li…
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Recognising and valuing neurodiversity isn't just about embracing differences—it's about unlocking the full potential of your workforce. Join us for our latest Leading For Business Excellence episode, where Rosie Brighty, founder of Divergent Consulting, shares her career journey with dyslexia, dyspraxia, and ADHD. Listen in as we uncover how inclu…
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“Augment human intelligence with artificial intelligence by using it to deal with your weaknesses rather than your strengths.” Ronsley Vaz Top Five Tips For Ethically Integrating AI To Grow Your Business 1. Augment human intelligence with AI by using it to deal with your weaknesses rather than your strengths. 2. Understand AI as a silicon-based int…
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, Professor Sally Mackey of The Royal Central School of Speech and Drama discusses the need for transparency and ethical behaviour when it comes to leading a team in order to foster trust and effective co…
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“If you don't understand it, don't do it. Because there is no such thing as get rich quick. I've tried, been down all those roads... Just be wise, and know the area that you're stepping into before you start.” Zach Oehlman Top Five Tips For Mastering Finance and Building Wealth 1. Understanding Financial Statements 2. Effective Budgeting and Cash F…
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, Tanya Aitken, Chief Product and Marketing Officer at the Chartered Management Institute, shares her insights on how effective management and leadership programs within organisations lead to better resul…
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“The problem as you can probably see, though, what if you're practising fear? What if you're practising anxiety? You're then wiring that into your brain into your nervous system again, that's why tip number one, what is strongest within your mind is what you do over and over again, what you practice, you get better at.” Craig Meriwether Top Five Ti…
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we join Vince Desmond, CEO of the Chartered Quality Institute, as he shares what advice he would give to those starting out in the quality profession. He highlights the importance of trusting your intui…
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How can you turn everyday challenges into opportunities for team growth and innovation? In this episode of Leading for Business Excellence, Laura McLaren, the Global Head of Process Experience at Tesco, provides the answer and shares practical strategies for mastering Change Management and Continuous Improvement in large organisations. Hear why a h…
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“We’re essentially just replacing the form of which they're getting a lift or a boost, and we're not allowing that lift or boost to be so high that then it crashes.” Anthony David Hartcher Top Five Tips For Breaking Addictions 1. Live by your values 2. Seek to understand what is driving your addictive behaviour 3. What are more resourceful ways you…
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by Suraj Patel, Head of Operational Strategy at Capital One. He discusses cultural differences between sectors, emphasizing the focus on efficiency and bottom line in the utilities industry…
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“I want to create a business that people want to work at. That's my first way of getting around the people shortage.” Richard Walsh Top Five Tips For Escaping The Owner Prison 1. Understand what the owner prison is and how entrepreneurs get trapped in the repetitive 2-year cycle. 2. Automate, delegate, and eliminate tasks to free up time and scale …
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, Katie Evans, Chief Marketing Officer at Burger King UK, shares examples of brands that have successfully adapted to changing consumer behaviours and expectations. Listen to the full episode here: https:…
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“First, you decide that it has to be there somewhere. And then you keep looking for it until you find it. And when I started doing this, when most people start doing this, I tell them, when you get up in the morning, say you're going to find one thing, one person one event, one experience that you can say, hey, that was pretty good. And then build …
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we're joined by Emma Howard Boyd CBE, a leading voice on how we must develop systems to address climate issues and the intrinsically linked cost of living crisis, women leaders and diversity. From the p…
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“ I think it's about getting clear on what your method of problem solving is. And if somebody doesn't have that, if they're not exactly sure why or how they did something, that's an easy no for you. And those people who understand from their mistakes, who can talk you through their logic, their thought process, what the algorithm they have programm…
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Visualise a vehicle rolling off the production line every 58 seconds. Each one driven by an organisation at the peak of operational excellence. Are you ready to join these world-renowned leaders in process mastery? In the latest episode of PMI's Leading for Business Excellence podcast, we’re in conversation with the Executive Vice President of Manu…
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“ Focus on solving the big problems that difficult problems the easy ones will resolve themselves.” David Ednie Top Five Tips For Aligning Strategy and Execution 1. Raise your standards 2. Align your people 3. Sharpen your focus 4. Pick up the pace 5. Transform your strategy TIME STAMP SUMMARY 01:34 What are you focusing on? 06:05 Raising the bar 1…
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we join Jon Manning, Founder & CEO of Arthur Ellis: Mental Health Support, as he talks through the “banana behaviours” that you can incorporate into your life today to improve your own mental health. Li…
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“I think we live in a world people are too, quick to throw stones throw sticks and point fingers. None of us are perfect. I certainly am not. I'm a very temperamental reactive sort of person. So, I have perfected the art of saying I'm sorry. So, I think it's really important that if you're doing something in the world, and you think, Oh, that wasn'…
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we dive into the power of data analysis in problem-solving as Linda Linteau, Head of Global Continuous Improvement for SGRE Service, shares her experience of the book 'Understanding Variation' by Donald…
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“There's much more to learn and a lot of research happening on what a healthy gut actually is. What it's starting to show us is that if your gut is healthy, then your overall well-being your overall health is pretty good.” Stephanie Polson Top Five Tips To Improve Your Gut Health 1. Increasing fibre consumption and how to do this in a way that make…
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by Dr Nicola Millard, Principal Innovation Partner at BT Digital Solutions, as she talks about how we can engage with the next generation in the digital workplace. Listen to the full episod…
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“We don't want to be learned know it all’s. Instead, we want to be learned balls.” Amber Perry Top Five Tips For Turning Small Steps Into Big Impact 1. People remember how you leave more than what you did. 2. Growth mindset. 3. Fail forward. 4. Daily discipline. 5. Leverage your gifts to serve. TIME STAMP SUMMARY 01:14 Exiting with excellence 05:29…
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we're joined by David Sheldon, Head of Continuous Improvement at St John Ambulance, as he reflects on his positive customer service encounters with the NHS Blood Donation service. Listen to the full epi…
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“...it can be done in inductions, but they're still moving to that portal because a lot of organisations are now either hybrid or remote. And so, it's not as easy as just kind of raising your hand or watching what you know Tom does and how he that he fills out a procedure or whatever it is. People need to be able to be empowered to work independent…
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Did you know that 20% of startups fail in their first year, and less than 50% make it to their fifth year? To help you beat the odds, Jason Hill, Chairman and Chief Engineer of Hill Helicopters, joins us in the Leading for Business Excellence studio to share his experience and views on the key ingredients for leading a startup venture. From a child…
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“Usually when the business stops growing, it's my fault. And sometimes it's not that comfortable to admit that. But the truth is, if you want to get great talent to follow you, you have to be a great leader.” Kody Thompson Top Five Tips For Building Offshore Teams 1. Get your own mindset and leadership skills up to scratch, as the entrepreneur/lead…
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we join Claire Miles, former CEO at Yell, as she reflects on the need for Leaders to communicate more regularly, honestly, and openly with employees. Listen to the full episode here: https://pmi.co.uk/k…
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“You can't delegate successfully, if you haven't followed tip number one, documenting, right. If you don’t that, you're going to spend hours on calls, trying to explain things to people, you're going to get frustrated team members, because they don't understand what they should be doing. And then you'll probably think that they're incompetent, and …
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we join Jade Wilcox, MD of Wilcox Limousines, as she unpacks her relationship with fear, the power of self-talk and addressing imposter syndrome. Listen to the full episode here: https://pmi.co.uk/knowl…
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we join Matt Lindley, a commercial airline and former RAF-trained fighter pilot, as he talks about the motivational power of team debrief sessions. Listen to the full episode here: https://pmi.co.uk/kno…
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“Too many people spend money, they don't have, to buy things they don't want, to impress people they don't like.” Rand Selig Top Five Tips For Thriving Personally and Professionally 1. Be a Lifelong Learner 2. Establish Great Habits and Routines 3. Figure out How Much is Enough 4. Leadership 5. Power to Make choices TIME STAMP SUMMARY 01:10 Persona…
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by Tim Schmeisser, VP of Commercial Transformation at Kimberly-Clark, as we explore the positive impact coaching can have on your Leadership skills and personal development. Listen to the f…
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“Time is always moving forward, tomorrow is going to come whether you want it to or not. And so, you need to be aware of that and you need to plan for it.” John Foster Top Five Tips For Making Your Kids Savvy 1. Failure isn't Fatal (it's essential). 2. People WANT to Meet You (and want to know, like, and trust you) 3. Don't Make an Enemy on the Way…
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Do you want a Leadership blueprint to help reshape your organisation's Continuous Improvement culture? Are you seeking to establish a robust Continuous Improvement methodology? Are you looking to foster a dynamic way of working? We talk to an engineering powerhouse with a global presence in 50 countries, a workforce of over 15,000, AND an award-win…
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"I believe human beings are built for growth. We're like elastic bands, you know, we're built to be stretched. It takes two things, it takes a mentality, to want to do that to want to put yourself out of a comfort zone. But then action is also required, small steps. And the more and the more small steps you do when you're trying to do something for…
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by Mark Beazley, Chief Executive of The Kennel Club, as he reflects on his 12 years in the army and how it shaped his understanding of stakeholders, consensus, and direction. Listen to the …
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"Drama kills deals, and this isn't a big one. It can mean drama in terms of not taking care of some of the stuff we read for instant number one, you know, a financial misstep or a tax liability or maybe you have a threatened lawsuit from a formerly disgruntled employee that you don't disclose to the buyer you forget about and there's nothing worse …
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by Bob Pragada, CEO at Jacobs Engineering Group, as he reflects on how competence is a foundational attribute for strong management, but Leadership goes beyond that with a higher level of c…
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"I think that there is some freedom and some flexibility there. And your staff members need to know, okay, my boss is available at this time. And you also need to know from your staff when they're available. So, if there are contractors, it might look a little different than if there are employees. But there should be some set time when everyone kn…
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by David Sheldon, former Head of CI at St John Ambulance, as he explores the role of data in managing and assessing the effectiveness of vaccination efforts during the pandemic. Listen to t…
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“So don't discount that just because I'm learning how to negotiate today that this is one and done. It can really serve you for your life on all of your career discussions. And even sometimes, where you go to lunch, where you decide where you're going to pick dinner with your spouse, it's always helpful to have these skills in your fingertips” Doro…
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This isn't just a conversation; it's a masterclass in building a culture of Continuous Improvement. Join us as we delve into the remarkable transformation at leading contact lens manufacturer CooperVision, and how Senior CI Engineer Paul Hayward led his team to success at the BQF UK Excellence Awards as they took home the prestigious Excellence in …
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“A personal brand is exposure, like repeated exposure to someone and what they post online, really sets the perception that other people have of you. So, you don't control what people say about you, but you can curate that perception.” Annie Margarita Yang Top Five Tips For Personally Branding Yourself As An Industry Expert 1. How does personal bra…
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by David Callaghan, former Senior Vice President of Oracle EMEA, President of the British Quality Foundation until 2019, and B2B business leader in Executive and Non-Executive roles. In thi…
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