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Used Car Dealer Podcast

Used Car Dealer Podcast

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Welcome to the Used Car Dealer Podcast.You don’t have time for another vendor-sponsored podcast. You need actionable insights from people who understand your business inside and out. No sales pitches. No vendors-sponsored content. Just authentic, straight-to-the-point advice for used car dealers.Hosted by industry veterans the Used Car Dealer Podcast is the ONLY show that’s 100% focused on YOU.In each episode, we share tips on how to supercharge your used car business. You’ll hear interviews ...
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Car Dealership Guy Podcast

Car Dealership Guy

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Car Dealership Guy — the internet's viral car dealer and market commentator — engages in authentic and insightful conversations with auto industry leaders, innovators and investors. Watch and listen to new episodes every Tuesday and Thursday, and check us out on Twitter, LinkedIn, Instagram, and YouTube for all the best moments from the show.
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There’s nothing worse than losing customers to independent garages and quick lubes after the OEM warranty expires – which happens 70% of the time! As a car dealership, your #1 goal is keeping customers — and to do that, you need quality employees, an optimized service department, and benefits that matter to your customers. Imagine transforming your service department into a powerhouse of customer retention and satisfaction. Picture a dealership where your team is motivated, your customers ar ...
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Lookers set to cut more jobs as staff criticise ‘appalling business’ since Canadian takeover Are job losses on the way at Group 1 Automotive? Insider says car dealer is ‘knee deep’ in cuts ‘Firebreak’ – Jaguar says pulling new cars from sale was ‘strategic decision’ not a mistake Martin Lewis says car finance scandal could double in size as FCA ext…
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Peter Duffy Jr., CEO of Dealer Image Pro where we discuss: How a professional photographer cracked dealers' #1 profitability issue, the most impactful dealer website features, the future of content creator dealerships and much more. This episode of the Car Dealership Guy …
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Welcome to the Car Dealership Guy Podcast. In this episode, I’m speaking with Leigh Ann Conver, Senior Director of CDK Data Services. We discuss how AI is quietly integrating into dealership operations, the top AI trends for 2024 and how dealerships of all sizes can leverage AI to boost car sales. This episode of the Car Dealership Guy Podcast is b…
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Welcome to Industry Spotlight, a new show on the Car Dealership Guy Podcast hosted by Sam D'Arc. In each episode, Sam highlights the most compelling dealerships and innovative companies in automotive, diving into key trends, best practices, and insights from those shaping the future of automotive retail. Today, Sam sits down with Royce Neubauer, CE…
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Customers today expect more convenience than ever, and dealerships need to adapt to stay competitive. With growing demand for faster, more accessible service, how can your dealership meet these expectations while boosting efficiency and retention? In this episode of Retention Roadmap, sponsored by DriveSure, we dive into the innovative world of mob…
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Welcome to the Car Dealership Guy Podcast! In this episode, I sit down with Liza Borches, CEO of Carter Myers Automotive. We dive into the bold risks that have shaped her century-old dealership group, her innovative approach to empowering employees with partial ownership, her biggest wins, regrets, and much more. This episode of the Car Dealership …
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Jaguar stops selling new cars in the UK as brand readies rebirth in 2026 Auto Trader looks to ‘revolutionise automotive retailing’ with new AI platform for car dealers Auto Trader Group sees boost in revenue and profits despite Autorama losses Tesla’s self-service test drives could remove the need for dealers in future Marshall Motor Group sees pro…
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Jim Roche, Founder & CEO of WarrCloud, where we discuss: How 28 seconds is quietly transforming dealership profits, why EVs are going to transform service centers, exposing $140K of hidden dealership revenue and much more. This episode of the Car Dealership Guy Podcast is…
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Jack Ballinghoff, COO of Ourisman Automotive Group where we discuss: His principles to running 17+ dealerships, the best used car auction in the United States, why he thinks negotiations in car sales need to end and much more. This episode of the Car Dealership Guy Podcas…
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FCA needs to answer serious questions over car finance Court of Appeal decision ‘Chaos’: Car finance grinding to a halt in wake of Court of Appeal decision – but what happens next? Has the government quietly reinstated the 2030 petrol and diesel car ban? Lookers crashes to £1.8m loss as delayed accounts reveal impact of Global Auto Holdings takeove…
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Jeff Swickard, Dealer Principal of Swickard Auto Group. We discuss the secret hospitality formula behind scaling to 40 dealerships, Serving 1M unique customers every year, the best customer service car brands, and his biggest challenges in replicating success in other dea…
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Why do some dealerships consistently outperform competition while others lose customers to aftermarket pricing? Intelicheck’s Joe Gibson & Melissa Marlatt uncover competitive intelligence strategies that help service departments boost retention, stay ahead in pricing, and win back customers. In this episode sponsored by DriveSure, Joe, Vice Preside…
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Sanjiv Yajnik, President of Financial Services at Capital One, and Kris Gaerlan, President of Dallas Lease Returns where we discuss: Why people don't trust car dealers and how to fix it, Creating unique experiences in the car dealership, Why he's calling buyers looking fo…
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ZEV mandate dubbed ‘political suicide’ in House of Lords debate on electric vehicles SMMT repeats calls for incentives on new EVs as UK manufacturing slumps by over 20% MG is hottest EV brand on Auto Trader in October as carmakers slash prices of new cars Volkswagen Finance fined £5.4m after FCA rules it failed to treat vulnerable customers fairly …
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Welcome to the Car Dealership Guy Podcast! In this episode, I'm joined by Jonathan Smoke, Chief Economist at Cox Automotive. We dive into some of the biggest topics shaping the 2024 car market, including shocks and surprises, the painful new phase for the used car market, why new car discounts have plateaued, and the evolving segments of the U.S. c…
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Fede Ranero, CEO of Draiver where we discuss: How he's building the "Uber for car deliveries" and moving 1.4M vehicles per year, the #1 reason why customers skip vehicle service, what he learned from a leaked Elon Musk email, demystifying logistics for car dealers and muc…
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Outspoken Stellantis boss Maria Grazia Davino leaves company with immediate effect Vertu to axe Bristol Street Motors and Macklin Motors names as it delivers strong half-year results Vauxhall ‘super confident’ of hitting ZEV targets this year, says managing director The Paris Motor Show is back and these are the exciting new cars which have caught …
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Ryan Maher, CEO of BizzyCar where we discuss: The business side of 70M+ recalled vehicles, Most troubled car brands struggling with recalls, Shocking revelations from BizzyCar recall report and more. This episode of the Car Dealership Guy Podcast is brought to you by: Edm…
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Every customer is ultimately seeking convenience, so how can dealerships take advantage of the transformative power of mobile service technology to deliver an exceptional experience? In this episode of Retention Roadmap, Denise Leleux, CEO of Curbee, highlights how dealerships can leverage mobile service to improve customer satisfaction and increas…
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Average discounts on EVs are now almost double what they are on ICE vehicles Stellantis CEO Carlos Tavares to retire as carmaker announces major reshuffle of top team Big Motoring World posts slashed profits in last full year under the control of Peter Waddell Amari Supercars sees profits dip as income from luxury vehicle sales takes a slide Ineos …
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with David Thomas, Director of Content Marketing at CDK Global where we dive into a Q4 auto market forecast: How Gen Z is buying cars, Have we reached an EV sales equilibrium, why overnight test drives sell cars, Trends and predictions for the quarter ahead. This episode of th…
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Julie Douglas, CEO of Dealer Pay where we discuss: The accounting nightmare hiding in dealerships, Saving dealers 20 hrs of work per week, shocking trends in down payments for 2024 and much more! This episode of the Car Dealership Guy Podcast is brought to you by: CDK Glo…
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Sytner boss Darren Edwards announces retirement after illustrious 40-year career Ford boss rules out restricting supply of petrol and diesel cars to dealers to meet eco targets Carmakers and SMMT lobby Government to cut VAT on new EVs amid ‘barely moving’ demand Peter Waddell launches unfair dismissal case against Big Motoring World Car auction sit…
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In this episode of the Used Car Dealer Podcast, Zach interviews two special guests from Cox Automotive: Jade Terreberry (Sr. Director, Strategic Planning & Business Development) and Micah Tindor (Sr. Dir. Strategic Planning Kelley Blue Book ICO). They cover a range of topics relevant to today’s used car market, from digital advertising strategies t…
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Welcome to the Car Dealership Guy Podcast! In this episode, I sit down with Raul Gomila, GM/Partner of City Kia, to reveal how he turned a dealership losing $1M a year into a top performer. We dive into the strategies that made him a top 5 Kia dealer in the country, pressure-test his BDC team live, and much more. This episode of the Car Dealership …
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If your fixed ops department still relies on outdated marketing or thinks coupons are enough, you're leaving serious money on the table. But how can dealerships transform their service departments? Why is it so important to build real customer relationships? It’s time to rethink everything about marketing fixed ops! In this episode of Retention Roa…
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Welcome to the Car Dealership Guy Podcast! In this episode, I sit down with Bill Cariss, CEO of Holman Strategic Ventures, to discuss how he's deploying $9 billion into the next generation of automotive disruptors, his journey from car dealer to venture capital giant, the rollercoaster experience of being an early investor in Rivian, and much more.…
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Time for motor trade to move past agency model ‘false dawn’ – Cox Automotive Eastern Western sees profits slide as Mercedes’ agency sales model sucks £50m from revenue MG named the most unreliable used car brand as top 10 worst manufacturers revealed FCA officially extends pause on complaints handling in motor finance commission scandal Tesla Model…
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Welcome to the Car Dealership Guy Podcast! In this episode, I chat with Ryan Rohrman, CEO of Rohrman Auto Group. We dive into topics like transforming a dealership group into a TikTok powerhouse, achieving over 4 million views on a TikTok video, building the world’s largest Honda store, and much more! This episode of the Car Dealership Guy Podcast …
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Devin Daly, CEO of Impel where we discuss: The imminent evolution of AI in car dealerships, BTS of his recent $100M acquisition, How he's transforming 50% of all US franchise dealers, The best use cases for AI in car dealerships and much more! This episode of the Car Deal…
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Automotive industry reacts to 2030 U-turn as bosses welcome closer government engagement Bosses at family-run Vospers warn of automotive ‘trade war’ as profits slump in latest accounts Jaguar dealers in for a ‘messy year’, says JLR boss Rawdon Glover Boss Jon Wakefield leaves dealer group Harwoods with immediate effect Big Motoring World ‘consolida…
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Vince Sheehy, President of Sheehy Auto Stores where we discuss: America's most interesting $2.5B car dealer, the future of Ford, influences of Buddhism, does legacy matter, his next dealership acquisition and much more! This episode of the Car Dealership Guy Podcast is br…
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How do some dealerships turn their service departments into customer retention powerhouses while others struggle to get buyers to return? Corey Smith reveals the often-overlooked strategies that can transform your service operations. In this episode of Retention Roadmap, Corey, the National Fixed Operations Training Manager for EasyCare and host of…
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Jeff Watson, Owner of IV Seasons Auto where we discuss: Secrets of automotive's most controversial business, tackling 90% in-house financing, economics of buy here pay here dealerships and much more. This episode of the Car Dealership Guy Podcast is brought to you by: DLR…
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Dealers vital ‘pillars’ to success for Chinese newcomers Omoda and Jaecoo Volvo boss says firm won’t launch an unfinished car again as EX90 rolls out missing tech Carmakers could be fined billions for failing to hit strict CO2 targets due to falling EV sales US giant Lithia’s new UK business saw pre-tax profit plummet in 2023 after major acquisitio…
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In this episode of the Used Car Dealer Podcast, Zach interviews Dave Sutton, Vice President of Business Development and Industry Relations at Montway. The discussion covers vehicle reconditioning, condition report writing, and the current state of the recovery industry. Dave also shares insights on how technology is shaping these areas and what the…
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Dennis Gingrich, Sales/Finance Director at The Niello Company where we discuss: How he's selling $725M a year in luxury vehicles, the top backend products and highest margin brands, and much more. This episode of the Car Dealership Guy Podcast is brought to you by: CDK Gl…
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Patrick Coleman, President of Jim Coleman Automotive Group where we discuss: How hes winning in a saturated market with 9 dealerships, His secret weapon for used inventory acquisition, Is Cadillac poised for a massive rebound? and much more. This episode of the Car Dealer…
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Polestar UK abandons agency sales model as it looks to increase sales Used car dealer wins legal fight against customer who exploited distance-selling loophole Volvo ditches target of only selling purely electric cars by 2030 Former Volkswagen boss faces up to 10 years in jail as trial over emissions rigging starts Volvo ditches target of only sell…
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Andrew Glaser, CEO of Vantage Auto, where we discuss: How he became the #1 seller of interesting, odd, and weird cars in the US, making millions from nostalgia, striking gold in an Indiana barn and much more. This episode of the Car Dealership Guy Podcast is brought to yo…
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In this special one-off episode, brought to you in association with Motorway, our regular Car Dealer Podcast hosts are joined by three experts to discuss our favourite stories of the year. Mike Brewer of Wheeler Dealers, Estelle Miller of EV Experts, and Sean Kelly of Vines Group bring their respective expertise to Podcast Live – all recorded in fr…
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How does a technician rise to become the owner of multiple successful dealerships? For Jerry Romano, it started by mastering service retention and building a brand that customers can't resist. Today he’s the owner and Chief Operating Officer of Windward Hyundai, Windward Chrysler Dodge Jeep Ram, and Jerry V's Honolulu Hyundai. In this episode of Re…
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Steve Adragna where we discuss: The biggest trends in dealership hiring, Demystifying pay plans, Rise of the $1M manager, Hottest automotive roles and much more. This episode of the Car Dealership Guy Podcast is brought to you by: CDG Recruiting - Building on the success …
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Wheeler Dealer star Mike Brewer joins our Podcast Live line-up – get your tickets here Video: Used car prices slipped by ‘just’ 0.6% in August as strong demand propped up values Vauxhall becomes first carmaker to price an electric model the same as a petrol Family-owned Alan Day Motor Group to open BYD dealership in London Family-owned Peter Cooper…
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Matthew Crawford, Chief Product & Innovation Officer at Cars Commerce. We discuss: How he designs retail experiences for 30M car shoppers, best practices for selling cars online, how dealers are gaming the marketplace algorithms and much more. This episode of the Car Deal…
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Mark Pomella, Vice President at SAB Capital where we discuss: The $30B market hiding within dealerships, How private equity values car lots, Dealership real estate tax hacks and much more. This episode of the Car Dealership Guy Podcast is brought to you by: OPENLANE - The…
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Two weeks to go to our social gathering for the motor trade: Car Dealer Podcast Live 2024 Ex-Lookers chief operating officer Duncan McPhee joining Hendy Group in same role Heavy discounting of electric models likely as manufacturers grapple with ZEV mandate FCA renews warning over value for money in Gap insurance sector Aug 21: Company insolvencies…
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