How restaurants deliver exceptional customer experience

5THWAVE - The Business of Coffee and Hospitality

5THWAVE - The Business of Coffee and Hospitality

Nội dung được cung cấp bởi Hannah Heath and World Coffee Portal. Tất cả nội dung podcast bao gồm các tập, đồ họa và mô tả podcast đều được tải lên và cung cấp trực tiếp bởi Hannah Heath and World Coffee Portal hoặc đối tác nền tảng podcast của họ. Nếu bạn tin rằng ai đó đang sử dụng tác phẩm có bản quyền của bạn mà không được phép, bạn có thể làm theo quy trình được nêu tại đây https://vi.player.fm/legal.

6M ago 34:36

MP3•Trang chủ episode

On the podcast this week we're opening the door to the culinary world to find out how successful restaurant operators deliver consistent and high-quality customer service experiences for their guests.

We first speak with Alex Susskind, Professor of Food and Beverage Management at Cornell University’s Nolan School to understand the conceptual framework behind creating exceptional customer service.

We also speak with two standout restaurant operators, Laura Harper-Hinton, CEO and Co-Founder, Caravan, and Cameron Maher, Group Front of House Manager, Trader House Group, to see how these strategies work in practice and explore the policies and processes that blend technology with people management systems.

Credits music: 'Bad Girl' by Satin Beige in collaboration with The Coffee Music Project and SEB Collective

Subscribe to 5THWAVE on Instagram @5thWaveCoffee and tell us what topics you'd like to hear

94 tập

5THWAVE - The Business of Coffee and Hospitality