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How restaurants deliver exceptional customer experience
Manage episode 359997387 series 2797185
On the podcast this week we're opening the door to the culinary world to find out how successful restaurant operators deliver consistent and high-quality customer service experiences for their guests.
We first speak with Alex Susskind, Professor of Food and Beverage Management at Cornell University’s Nolan School to understand the conceptual framework behind creating exceptional customer service.
We also speak with two standout restaurant operators, Laura Harper-Hinton, CEO and Co-Founder, Caravan, and Cameron Maher, Group Front of House Manager, Trader House Group, to see how these strategies work in practice and explore the policies and processes that blend technology with people management systems.
Credits music: 'Bad Girl' by Satin Beige in collaboration with The Coffee Music Project and SEB Collective
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Subscribe to 5THWAVE on Instagram @5thWaveCoffee and tell us what topics you'd like to hear
165 tập
Manage episode 359997387 series 2797185
On the podcast this week we're opening the door to the culinary world to find out how successful restaurant operators deliver consistent and high-quality customer service experiences for their guests.
We first speak with Alex Susskind, Professor of Food and Beverage Management at Cornell University’s Nolan School to understand the conceptual framework behind creating exceptional customer service.
We also speak with two standout restaurant operators, Laura Harper-Hinton, CEO and Co-Founder, Caravan, and Cameron Maher, Group Front of House Manager, Trader House Group, to see how these strategies work in practice and explore the policies and processes that blend technology with people management systems.
Credits music: 'Bad Girl' by Satin Beige in collaboration with The Coffee Music Project and SEB Collective
Sign up for our newsletter to receive the latest coffee news at worldcoffeeportal.com
Subscribe to 5THWAVE on Instagram @5thWaveCoffee and tell us what topics you'd like to hear
165 tập
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