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Operational metrics - with Andrew Purcell, Always Bright Group
Manage episode 382035375 series 2797185
In today's episode, we continue exploring the metrics and KPIs successful hospitality operators use to achieve outstanding results.
Last week we heard from Colin Harmon of Dublin’s 3fe about the indicators he employs to maximise the performance of his coffee business. Next up, we speak with Andrew Purcell, Director of Always Bright Group and former Head of Operations for Central London at Soho House.
In this conversation Andrew shares the simple but effective framework he uses to deliver operational excellence and a consistent and first-rate customer experience.
Credits music: "Jack is Back" by Sonia Leigh in association with The Coffee Music Project and SEB Collective
Sign up for our newsletter to receive the latest coffee news at worldcoffeeportal.com
Subscribe to 5THWAVE on Instagram @5thWaveCoffee and tell us what topics you'd like to hear
147 tập
Manage episode 382035375 series 2797185
In today's episode, we continue exploring the metrics and KPIs successful hospitality operators use to achieve outstanding results.
Last week we heard from Colin Harmon of Dublin’s 3fe about the indicators he employs to maximise the performance of his coffee business. Next up, we speak with Andrew Purcell, Director of Always Bright Group and former Head of Operations for Central London at Soho House.
In this conversation Andrew shares the simple but effective framework he uses to deliver operational excellence and a consistent and first-rate customer experience.
Credits music: "Jack is Back" by Sonia Leigh in association with The Coffee Music Project and SEB Collective
Sign up for our newsletter to receive the latest coffee news at worldcoffeeportal.com
Subscribe to 5THWAVE on Instagram @5thWaveCoffee and tell us what topics you'd like to hear
147 tập
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