Incident Response Essentials: From Postmortems To Communication Strategies

Nội dung được cung cấp bởi Adventures in DevOps, Will Button, and Warren Parad. Tất cả nội dung podcast bao gồm các tập, đồ họa và mô tả podcast đều được Adventures in DevOps, Will Button, and Warren Parad hoặc đối tác nền tảng podcast của họ tải lên và cung cấp trực tiếp. Nếu bạn cho rằng ai đó đang sử dụng tác phẩm có bản quyền của bạn mà không có sự cho phép của bạn, bạn có thể làm theo quy trình được nêu ở đây https://vi.player.fm/legal.

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Incident Response Essentials: From Postmortems to Communication Strategies - DevOps 212

1+ y ago 1:10:23

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In today's episode, Warren, Will, and special guest Falit Jain dive deep into the intricate world of incident management and response, drawing from rich experiences at tech giants like Amazon and Disney. They explore real-life scenarios, including Amazon's complex debugging challenges with over 150 engineers maintaining their detail page, and the high stakes of live streaming events at Disney.\
Join them as they discuss the crucial aspects of effective incident response, from the importance of familiarity with systems and the role of on-call processes to the value of communication and meticulous postmortems. They also deep-dive into cultural influences from leadership, the balance between new feature launches and system stability, and the significance of metrics like mean time to resolution and error budgets.
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