Horrible Customer Service Experience and Lessons Learned for Artists to Protect Their Files.

Artists Soar

Jules, Rachel, and Stephanie discuss a terrible experience where Julie was locked out of her Adobe Profile because a hacker got into her account and changed her password. The lack of customer support from Adobe led to a number of discoveries we discuss.

If you have a question you'd like us to discuss feel free to email us at [e-mail]

Key talking points:

• DO NOT KEEP YOUR FILES ONLY ON THE CLOUD.
• Save your images in 3 different places:
  • Backup to hard drive (like an SSD Portable)
  • Another hard drive in a separate location
  • And a cloud-based backup service.
• Save PSD files as TIFs.
• Save Illustrator files as EPS files.
• Enable 2 Factor Authentication for all of your cloud-based systems.

We'd love to hear about your experiences with terrible customer service and what you learned from the situation, email us at [e-mail]

Rise with us! On Artists Soar!

Resources Mentioned

• Art Business Checklist and Video Guide- make your lives easier as you define your art business.
• 10 Tips to Keep Your Electronic Files Organized
• SSD Portable
• Adobe's 2-Factor Authentication.

Our Websites and Shops

Stephanie: https://www.stephanieweaverartist.com/

https://www.etsy.com/shop/artfurpaws

Julie: https://www.juliemstudios.com/

https://www.etsy.com/shop/peacockblueart

Rachel: https://bubblybibbly.com/

https://www.etsy.com/shop/BBStudioShop

https://www.etsy.com/shop/mothersrecipes

Got a Listener Question?

Email us at: [e-mail]