1+1=3 The Power Of Alignment and Delegation For You and Your OM with Erika Pusillo

Bulletproof Dental Practice

The Bulletproof Dental Podcast Episode 373

TITLE: 1+1=3 The Power of Alignment and Delegation for You and Your Office Manager with Erika Pusillo

HOSTS: Dr. Peter Boulden and Dr. Craig Spodak

GUEST: Erika Pusillo, DAADOM

DESCRIPTION

In this episode, we welcome Erika Pusillo to the #1 podcast in the universe as we discuss the critical role of office managers in dental practices, emphasizing the importance of clear communication, regular meetings, and vision alignment. We’ll explore office managers' challenges, including feelings of underappreciation and the need for specific recognition of their contributions. The conversation highlights the necessity of understanding business operations and profit management while fostering a supportive and collaborative environment within the dental practice. They discuss how to empower team members, shift mindsets for better leadership, and the value of investing in people.

TAKEAWAYS

• The role of an office manager varies greatly between practices.

• Clear communication of expectations is crucial for success.

• Regular meetings help in proactive problem-solving.

• Alignment of vision between dentist and office manager is essential.

• Profit management requires understanding and collaboration.

• Appreciation should be specific and meaningful.

• Introverted office managers may struggle to communicate their contributions.

• Trusting your team is vital for business growth.

• Understanding each other's roles fosters a better working relationship. Be specific and clear about desired behaviors.

• Human relationships require hard work and communication.

• Acknowledge mistakes as learning opportunities, not failures.

• Shift your mindset to focus on gratitude and appreciation.

• Gifting educational resources can inspire and empower team members.

CHAPTERS

00:00 Introduction to the Podcast and Guest

03:06 The Role of Office Managers in Dental Practices

06:02 Importance of Communication and Regular Meetings

08:45 Aligning Vision and Expectations

12:05 Understanding Profit and Business Operations

14:57 The Need for Appreciation and Recognition

20:52 Navigating Human Relationships in the Workplace

24:31 The Importance of Transparency and Communication

27:58 Empowering Team Members Through Training

32:39 Shifting Mindsets for Better Leadership

36:06 Recommended resources for Growth and Development in Leadership

REFERENCES

Bulletproof Summit

Bulletproof Mastermind

Bulletproof Health Retreat 2025