Ep #132: Douglas Squirrel: From Basement to Boardroom: How to Use Tech in Business

Business Growth Architect Show

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“Elevate your tech and IT team from hidden workers stuck in the basement to strategic powerhouses in the boardroom.”
Admittedly I am a bit of a geek myself. That’s why I asked supergeek Douglas Squirrel, expert in technology and business strategy to join me on the Business Growth Architect Show.. Together, we explore the potential of technology teams and how business owners can leverage their IT departments.

Douglas challenges the common misconception that IT departments are mere support functions. Instead, he argues that technology teams can be a driving force behind your company's success if integrated properly into the broader business strategy. Involving tech experts in strategic discussions and customer interactions can lead to innovative solutions and significant cost savings. Wait until you hear the story of the kid stranded hungry at McDonalds on the helpline with the IT guy and what happened as a result of it.

One key takeaway from our conversation is the importance of breaking down silos between departments. Douglas states that tech people often possess unique insights that can transform operations and processes. By bringing them into early sales conversations, hiring plans, and off-site meetings, companies can harness their expertise to avoid rollout problems, optimize customer service with AI, and even expand into new markets with automated translations.

CEOs should look at their IT departments as a source of profit and innovation rather than just a cost center.

We also touch on the broader impact of technology on business. He warns that companies who fail to embrace and integrate technology risk being left behind by more agile competitors. This perspective is make or break for any business looking to compete in today's fast-paced, tech-driven world.

Engage further with Douglas's and visit him at https://douglassquirrel.com/ to learn more about his services. Not so jokingly Douglas offers you a fun, interactive certificate that you can use to engage your tech teams with insightful questions.

This episode is a must-watch for business owners, CEOs, and anyone interested in the intersection of technology and business strategy and how to break down silos between departments that are all touched by IT.

Subscribe to the Business Growth Architect Show, leave a five-star review, and share this episode with colleagues and friends who could benefit from a fresh perspective on technology's role in business. Your engagement helps us continue to bring valuable content to a wider audience. Thank you for tuning in, and I look forward to your feedback and continued support.

Resources Mentioned: Website | LinkedIn | Instagram | Twitter

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Chương

1. Introduction of Business Growth Architect Show (00:00:00)

2. Meet Douglas Squirrel, Founder of the Squirrel Squadron Community (00:01:36)

3. Making Meaningful Connections Between Computers and Customers (00:02:14)

4. It's Okay to Ask Simple Questions About Computers and Techy Things (00:03:19)

5. Three Simple Ways to Improve Tech and Customer Communication (00:06:13)

6. What You Need to Know About AI (00:10:09)

7. How to Use AI for Roleplay? (00:13:42)

8. Using Technology to Improve Human Connections (00:16:47)

9. How Technology is Changing Business (00:18:47)

10. How One Coder Learned About Connecting Their Money Management Tool for Kids Through A Customer Service Call (00:21:26)

11. Why CEOs Should See IT as a Key to Success, Not Just an Expense (00:25:49)

12. How to Connect with Douglas Squirrel Online (00:29:46)