Ep 136 - Mini - Who's Going To Arrest Me When I Get My Certification Program Wrong?

CELab: The Customer Education Lab

Certification - it's a challenging and sometimes contentious topic for Customer Education professionals. At CELab, we hear this question come up quite a lot. Chances are good that you may be asked to create a certification, or decide that you want to offer one.

So how do you get started? Should you even be trying to build such a program? In this "mini" episode, Adam Avramescu answers that question down including:

• Setting up certification programs, legal basis, and terminology
• Certification programs for complex software jobs
• Validity and fairness in certification exams
• Creating certification programs without high stakes
• Certification program legal risks and best practices

We've covered this topic a number of times here at CELab, so make sure you check out the following episodes:

• Episode 22 – The Myths and Misconceptions of Certification – Part 1
• Episode 23 – The Myths and Misconceptions of Certification – Part 2
• Episode 62 – Debbie Smith – Certification for SaaS Businesses

In addition, we recommend bookmarking and reading Debbie Smith's article (found on LinkedIn) called "The 13 Principals for Certification". Essential reading for anyone working towards developing their own certification!

Disclaimer: We are not giving legal advice in this episode. Make sure you consult with your company's legal team to understand their risk posture - especially if you're going to develop a legally defensible high-stakes cert.