Should we merge CS and Support roles?

CSM Practice - The Customer Success Podcast

Dive into a riveting conversation with Krishna Raj Raja, the visionary Founder and CEO of Support Logic, as he unveils the game-changing fusion of Customer Success and Support roles in the era of AI. Discover how embracing these changes can revolutionize customer service experiences and empower businesses to thrive in the digital age. Join us for a glimpse into the future of customer success like never before!
𝐇𝐈𝐆𝐇𝐋𝐈𝐆𝐇𝐓𝐒
- Uncover AI's transformative potential in customer engagement and operational efficiency.
- Learn how businesses can redefine industry standards through AI-driven solutions.
- Explore a strategic roadmap for optimizing customer-centric AI technologies.
Click here to watch the video on YouTube!
𝐀𝐁𝐎𝐔𝐓 𝐎𝐔𝐑 𝐆𝐔𝐄𝐒𝐓
Krishna Raj Raja is the Founder and CEO of Support Logic, a pioneering figure reshaping customer success management through cutting-edge technologies and personalized approaches. His expertise in AI integration and strategic leadership has positioned him as a key influencer in driving sustainable growth and innovation within the industry.
🔗 You may connect with Krishna via LinkedIn: https://www.linkedin.com/in/krraja/
𝐔𝐒𝐄𝐅𝐔𝐋 𝐋𝐈𝐍𝐊𝐒
📑 Read: Customer Support 2.0
🎥 Watch: Customer Success VS Customer Support
⏬ Download: Sales to CS New Customer Handoff Template

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Whenever you’re ready, here are three ways to build, optimize, or scale your Customer Success practice:
1. Enhance Your Customer Success Approach — Grab a free copy of our Customer Success templates and infographics to streamline your strategies. Click Here
2. Join Our YouTube Community — Explore Customer Success insights and strategies with industry experts. Learn from professionals about optimizing partner relationships in the tech sector. Click Here
3. Build Your CS Strategy — If you're a startup executive eager to elevate your Customer Success strategies, our Mastermind program is designed for you. Collaborate with leading customer success professionals to gain the clarity and tools needed to effectively implement and enhance Customer Success in your organization. Click Here
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📌 Visit our Website - CSM Practice
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Chương

1. Intro (00:00:00)

2. Emerging Trends (00:01:49)

3. Who is Responsible for Proactive Outreach? (00:03:08)

4. AI Augmentation (00:06:07)

5. KPI Changes (00:08:53)

6. Customer Support Metrics (00:11:54)

7. Team Structures (00:14:00)

8. Cultural Impact (00:17:26)

9. Addressing Scaling Challenges (00:18:35)

10. Change Management (00:21:19)

11. Future Trends (00:24:20)