Unlocking Customer Success: Strategies for Industry-based Organizations

CSM Practice - The Customer Success Podcast

In this enlightening podcast episode hosted by Irit Eizips, we are privileged to have Himanshu Garg, Director of Business Engineering & Technical Experience at Razorpay. Together, we explore the process of redefining customer success for industry-based organizations, offering valuable insights and practical strategies:

• Dive into crucial KPIs that play a pivotal role in driving customer success within large organizational frameworks.
• Gain best practices for effectively structuring customer success activities tailored to the specific needs of industry-based organizations.
• Emphasize the significance of understanding the customer journey and strategically establishing touchpoints to ensure a seamless and cohesive customer experience.
• Pre-sales and Post-sales Teams: Explore the benefits of having separate pre-sales and post-sales teams, led by dedicated leaders like Himanshu Garg, to provide focused attention and ensure smooth transitions throughout the customer lifecycle.

Join us in this insightful conversation to glean actionable insights into the intricacies of redefining customer success. Learn practical strategies to implement successful, customer-centric approaches within your organizational structure.
Watch the full episode here: https://youtu.be/trzDltsURI4
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Additional Resources
🎥 Watch: DESIGNING ORGANIZATIONS around Customer Success
https://youtu.be/slFFH2MIatk

🎥 Watch: How to Drive CUSTOMER SUCCESS across your Organization
https://bit.ly/3OiMM06
🎥 Watch: Unveiling the CCO Role: Insights and Strategies for Success
https://youtu.be/RNtOob0248g
🎥 Watch: The vital role of CS Operations in proactive company transformation
https://youtu.be/ILn3vRxAB38
🎥 Watch: Top CUSTOMER SUCCESS KPIs for Managing CSM Teams
https://bit.ly/47RFtDQ
📑 Read: Tips for Building a Winning Customer Success Team Infographic
https://bit.ly/3OifVsv

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Whenever you’re ready, here are three ways to build, optimize, or scale your Customer Success practice:
1. Enhance Your Customer Success Approach — Grab a free copy of our Customer Success templates and infographics to streamline your strategies. Click Here
2. Join Our YouTube Community — Explore Customer Success insights and strategies with industry experts. Learn from professionals about optimizing partner relationships in the tech sector. Click Here
3. Work With Our Team Privately —
If you are an executive working for a tech company, and you would like to work with our team to take your go-to-market growth strategy from ordinary to extraordinary using customer success methodologies … Just submit the 'Contact Us' form … let us know what are the key challenges you have working with clients, what you’d like us to work on together, and we’ll send you more details. Click Here
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