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We are here recording live at Medallia Experience at the Wynn in Las Vegas, and have been seeing and hearing some amazing things about how AI can enhance the customer experience as well as enable teams at organizations to create more meaningful connections with customers. Today we’re going to talk about how AI can help to create better experiences for customers before, during, and after their interactions. To help me discuss this topic, I’d like to welcome Fabrice Martin, Chief Product Officer at Medallia. RESOURCES Medallia: https://www.medallia.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…
Content provided by Deniz Yildiz. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Deniz Yildiz or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Custodians of the Planet is an interdisciplinary podcast dedicated to being the voice of the environment and nature. Each episode will provide news, interviews, and narration on a wide range of environmental issues. The platform aims to reveal the tensions and harmony of human activities in a changing climate and invites listeners to tune in to nature. Through innovative storytelling, immersive interviews, and a critical analysis of current environmental news Custodians of the Planet will blend our experiences in everyday life with the endless beauty and dynamic environments of our world.
Content provided by Deniz Yildiz. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Deniz Yildiz or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Custodians of the Planet is an interdisciplinary podcast dedicated to being the voice of the environment and nature. Each episode will provide news, interviews, and narration on a wide range of environmental issues. The platform aims to reveal the tensions and harmony of human activities in a changing climate and invites listeners to tune in to nature. Through innovative storytelling, immersive interviews, and a critical analysis of current environmental news Custodians of the Planet will blend our experiences in everyday life with the endless beauty and dynamic environments of our world.
In this episode, we explore the relationship between mindfulness, climate crisis, politics, and policy with Jamie Bristow. Our conversation encompasses topics like importance of mindfulness, the possibility of mindful politics, a trial of mindfulness practice among politicians in the UK, and how all these relate to the climate crisis and relevant policies. Credits: Deniz Yildiz - Host & Producer Jamie Bristow - Guest Contributor ♪ - It hangs over us subtle as a cloud – Vieo Abiungo, William Ryan Fritch…
In this episode, we explore rock climbing in Australian landscapes focusing on the interactions between traditional owners and climbers through the lens of respect. This conversation is an audio exploration with Jerath Head, the author of "The geography of respect", a highly recommended read. Credits: Deniz Yildiz - Host & Producer Jerath Head - Guest Contributor ♪ - Mountains Pt 2 & 3 DjRUM…
In this episode, Charlie Mcgee joins us, representing the band Formidable Vegetable. We discuss sustainable living and permaculture, and how these elements intersect with music, dance, and having fun.
This episode is an interview with Professor Lesley Head, the President of the Australian Academy of the Humanities. We explore Australia's public perception of environmental issues (e.g bushfires and the concept of wilderness) and tipping points for social change in the last 25 years. We also discuss what goes on behind the scenes of academic work and life. Credits: - Bonnie Perris - Script Editor - Taylor Coyne - Graphic Designer ♪ When the World Was One - Matthew Halsall, The Gondwana Orchestra…
This episode is an interview with Broderick Floyd who was a funeral director of Mark J. Floyd Funeral Services in Euroa, Victoria. Our conversation explores holistic ways to rest in peace that includes psychological, environmental and ethical dimensions of ceremonies. If you wonder what it is like to be a funeral director, don't miss this episode. Credits: - Bonnie Perris - Script Editor - Taylor Coyne - Graphic Designer - Luke Purse- Tech ♪ Chopin-Marche Funebre…
Most of us agreed on the need for change, yet we still don't know how. This episode is an interview with Joe Brewer who is a change strategist, cognitive scientist, and complexity researcher. We explore notions such as bioregionalism, regeneration, and designing culture. For more: https://earth-regenerators.mn.co/ Credits: - Bonnie Perris - Script Editor - Taylor Coyne - Graphic Designer ♪ Francis Bebey - Forest nativity…
This episode is an interview with Alice Gorman who is an archaeologist, heritage consultant, and a space archeologist. We talk about mining activities on Earth and later we head off into space to explore the solar system and space mining. Credits: - Bonnie Perris- Script Editor - Krisjoe Fuertes- Tech…
This episode is an interview with Leonardo Guida who is a shark scientist and shark advocate at the Australian Marine Conservation Society. Our conversation is dedicated to changing one's negative perception of sharks to appreciation. Our conversation also includes topics like their diet; whether we're on their menu, why sharks are threatened, by what/ whom, and things we can do to protect them. Credits: - Bonnie Perris- Script Editor - Krisjoe Fuertes- Tech…
This episode is an interview with Helen Amanda Fricker who is a glaciologist and professor at Scripps Institution of Oceanography at the University of California, San Diego where she is a director of the Scripps Polar Center. Our informative conversation focuses on how and why glaciers lose/ gain mass and how it affects surrounding ecosystems and communities. - Bonnie Perris- Script Editor - Polar Bear- Chairman Maf - Krisjoe Fuertes- Tech…
The structure of how we build, design and inhabit cities has been changing during the Covid 19 pandemic. In this episode, we have an intriguing conversation with Rory Hyde who is Designer and Curator of Contemporary Architecture and Urbanism at the Victoria and Albert Museum. Our conversation covers how Covid 19 may affect the way we design and inhabit cities including workspaces, museums and possible new trends such as lower density living. Credits: - Rachel Raymond- Script Editor - Krisjoe Fuertes- Tech…
This episode is an interview with Professor Daniel Robinson who is a researcher at UNSW and works on various projects with the International Centre for Trade and Sustainable Development (ICTSD). This episode helps listeners to engage with the complexity and diversity of Indigenous knowledge and intellectual property rights. Credits: - Bonnie Perris- Script Editor - Krisjoe Fuertes- Tech…
Have you ever wondered what the number inside the three arrow triangle really means at the bottom of a plastic?In this episode, we get to know plastic and its impact on a deeper level with AJ Linke who is the CEO and founder of Seaside Scavenge. AJ shares awesome tips on how to reduce plastic waste and progress towards a plastic-free living. Our conversation covers the plastic in our clothes and ways of tackling this problem.…
We’re excited to share with you an hour of discussion with The Routledge Handbook of Ecocultural Identity editors and authors Tema Milstein, Jose Castro- Sotomayor and John Carr. In this episode we review the Handbook and explore dominant understandings of who we are and how our ways of identifying have implications on Earth. Book description: "The Routledge Handbook of Ecocultural Identity brings the ecological turn to sociocultural understandings of self. The editors introduce a broad, insightful assembly of original theory and research on planetary positionalities in flux in the Anthropocene – or what in this Handbook cultural ecologist David Abram presciently renames the Humilocene, a new “epoch of humility.” The Routledge Handbook of Ecocultural Identity is one of the books that every library should have! If you'd like to enrich your library, 25% discount code when ordering the book from Routledge = ACR02 (expires on 26/06/21) Credits: - Bonnie Perris- Script Editor - Krisjoe Fuertes- Tech…
This episode is an interview with Munir Sadiq who is a PhD at the Materials Engineering Department of Monash University and scientist at CSIRO. Munir explains his exciting study that has set a new record carbon for dioxide capture.Our conversation includes the characteristic of the industry and touch upon issues related to its benefits and harms. Credits: - Bonnie Perris- Script Editor - Krisjoe Fuertes- Tech…
This episode is an interview with Dr Jim Everett who is a social and moral psychologist at the University of Kent. We talk about different types of prejudice and discriminatory behavior and where they come from. Credits: - Bonnie Perris- Script Editor - Krisjoe Fuertes- Tech ♪Better days
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