CXChronicles Podcast 191 with Ivaylo Yorgov, Managing Director at GemSeek

CXChronicles Podcast

Send us a Text Message.

Hey CX Nation,
In this week's episode of The CXChronicles Podcast #191 we welcomed Ivaylo Yorgov, Managing Director at GemSeek based in London, England.
GemSeek is an award-winning Customer Experience services leader working with multi-billion revenue clients worldwide. They service their clients across sectors including telecommunications, healthcare, consumer, insurance & retail have seen customer acquisition, lifetime value and loyalty significantly increase.
GemSeek establishes long-lasting relationships with their clients by helping them predict their customer behavior, listening to your customer feedback + helping to drive innovation and optimization on the CX/CS side of your business to help fuel growth.
In this episode, Ivo and Adrian chat through how he has tackled The Four CX Pillars: Team, Tools, Process & Feedback throughout his career + shares some of the tips & tricks that have worked for him across her own customer focused business leader journey.
**Episode #191 Highlight Reel:**
1. Seeking "win-win solutions" for your customers as you grow your business
2. Leveraging market research & customer data to build an optimal user journey
3. Being thoughtful about building your tech-stack & keeping it lean as you scale
4. Why learning and development within your customer facing team is paramount
5. Building a proactive customer success strategy to fuel growth & retention
Huge thanks to Ivo for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience and customer success space into the future.
Click here to learn more about Ivaylo Yorgov

Click here to learn more about GemSeek

If you enjoy The CXChronicles Podcast, please stop by your favorite podcast player and leave us a review today. This is the easiest way that we can find new listeners, guests and future business leaders to join our customer focused community!
And be sure to grab a copy of my book "The Four CX Pillars To Grow Your Business Now" available on Amazon.
For you non-readers out there, go check out the CXChronicles Youtube channel to see all of our customer focused business leader video content & episodes (politely go smash that subscribe button).
Reach out to CXC at [e-mail] for more information about how we can help your business & team make customer happiness a habit!

Support the Show.

Contact CXChronicles Today

• Tweet us @cxchronicles
• Check out our Instagram @cxchronicles
• Click here to checkout the CXC website
• Email us at [e-mail]

Remember To Make Happiness A Habit!!