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1 Beyond Basketball: Championship Lessons for Success, with Tyler Summitt (Leadership, Sports, Personal Development, Business) 28:47
140. Sales Mistakes That Harm Customer Experience and How to Fix Them | David Newman
Manage episode 431261579 series 2907625
Are your sales efforts negatively impacting your customer experience? Wondering how to fix common sales mistakes that hinder long lasting relationships and referrals? In this episode of Doing CX Right, you'll learn how to transform your sales approach to achieve stronger results.
Host Stacy Sherman and David Newman reveal solutions for building genuine client connections, debunking sales myths, and balancing automation with personal interactions. Discover how to facilitate the buying process, personalize customer interactions, and proactively generate leads. You'll learn where sales conversations often go wrong and how to align customer experiences before and after the sale.
Learn more at DoingCXRight.com. Access our FREE Customer Experience Audit Tool: Click here.
Grow as a CX Professional with our numerous Resources.
Book time with Stacy here.
169 tập
Manage episode 431261579 series 2907625
Are your sales efforts negatively impacting your customer experience? Wondering how to fix common sales mistakes that hinder long lasting relationships and referrals? In this episode of Doing CX Right, you'll learn how to transform your sales approach to achieve stronger results.
Host Stacy Sherman and David Newman reveal solutions for building genuine client connections, debunking sales myths, and balancing automation with personal interactions. Discover how to facilitate the buying process, personalize customer interactions, and proactively generate leads. You'll learn where sales conversations often go wrong and how to align customer experiences before and after the sale.
Learn more at DoingCXRight.com. Access our FREE Customer Experience Audit Tool: Click here.
Grow as a CX Professional with our numerous Resources.
Book time with Stacy here.
169 tập
Tất cả các tập
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1 169. Customer Experience Vs. Marketing: Which One Truly Drives Growth? | Nicole Donnelly 19:12

1 168. Why Customers Love Nordstrom—Lessons For Every Business | Robert Spector 27:29

1 167. Curing the Healthcare Crisis - A Prescription for Better Patient Experiences | Sharon Weinstein (Replay) 30:15

1 166. Understand Your Customers Better: Data-Backed Ways to Build Relationships | Neil Hoyne 31:54

1 165. Never Miss a Warning Signal—Predict & Prevent Customer Complaints with AI | Sid Banerjee 30:22

1 164. AI Isn’t Just For Software: The Bold New World Of Product Personalization | Ben Weiss 31:42

1 163. Voice Of Customer Truth: Why Customers Really Leave | Tzachi Ben-Sasson 30:19

1 162. How to Increase Prices the Right Way—While Keeping Customers Loyal | Stacy Sherman 8:52

1 161. How To Retain Your Best People During Challenging Times | Lisa Kaplowitz 30:17

1 160. Revolutionize Customer Service with AI: How to Make $1M Without Extra Hires | Eric Skeens 31:15

1 159. Predictable Revenue in Unpredictable Times: Strategies for CX Success | Aaron Ross 30:18

1 158. Why Your Company Needs a Chief Design Officer (And What They Actually Do) | Mauro Porcini 35:03

1 157. Lessons from 2024: Designing CX That Keeps Customers Coming Back in 2025 17:06

1 156. How to Design Effortless Customer Experience and Remove Roadblocks | Greg McKeown (Replay) 39:50

1 155: Mastering Emotional Intelligence to Drive Team Performance & CX Excellence| Daniel Goleman (A past favorite) 34:09
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