Expert Panel: Fighting Returns Fraud & Boosting Revenue in Reverse Logistics

eCom Logistics Podcast

ABOUT THE GUESTS

Amena Ali, CEO of Optoro, has 15+ years of experience in returns and reverse logistics. Optoro provides a complete returns management platform, helping major brands manage returns more efficiently, focusing on sustainability and circularity.

Jonathan Poma, Co-founder and Executive Director of the Board of Loop, leads a platform that handles return management for Shopify merchants, processing millions of returns every month and routing products back into resale channels.

Gayle Tait, Former CEO of Trove, drives innovation in the resale space by enabling brands to power trade-in and resale programs, helping them recapture value from returned items and reduce environmental impact.

Kyle Bertin, Co-founder and CEO of Two Boxes, focuses on improving return processing in warehouses through advanced, agnostic technology, optimizing efficiency and sustainability for brands across North America.

Julian Mitchell, Co-founder and CIO of G2 Reverse Logistics, brings a deep focus on using data analytics and AI to help brands optimize returns processes, reduce costs, and re-commerce products.

HIGHLIGHTS

[00:06:00] The revenue potential of resale programs.

[00:12:00] The multi-layered nature of reverse logistics.

[00:24:00] The importance of data-driven decision-making.

[00:32:00] The growing challenge of returns fraud in ecommerce.

[00:41:00] The hidden costs of “free” returns for retailers.

QUOTES:

[00:07:00] – "Recommerce captures new customers by reselling returned items at a lower price, adding value for brands." – Gayle Tait

[00:25:00] – "We need a flexible platform that integrates across WMS, TMS, and other logistics systems to truly optimize reverse logistics." – Amena Ali

[00:32:00] – "Returns fraud and returns abuse is like a hundred-billion-dollar problem in the US." – Jonathan Poma

[00:33:00] – "Automation creates new fraud vectors, but we can use AI and data analytics to predict and prevent these frauds." – Jonathan Poma

[00:40:00] – "There are bad actors not just on the consumer side, but within warehouses, and brands need more data to detect and prevent fraud at every level." – Kyle Bertin

Find More About the Guest Panelists:

Amena Ali
LinkedIn: Amena Ali
Website: Optoro.com

Jonathan Poma
LinkedIn: Jonathan Poma
Website: LoopReturns.com

Gayle Tait
LinkedIn: Gayle Tait
Website: Trove.com

Kyle Bertin
LinkedIn: Kyle Bertin
Website: TwoBoxes.com

Julian Mitchell
LinkedIn: Julian Mitchell
Website: G2RL.com